What a terrible experience in dealing with The Bradford Exchange as a first-time customer. In December, I ordered seven items, which included "free delivery" because of the amount of purchase. However, The Bradford Exchange submitted these items one at a time to my credit card, which voided the "free delivery" charges and instead added delivery fees for all items to be delivered as separate orders. Because of the way that The Bradford Exchange submitted the charges to my credit card, my bank flagged the charges as potential feaud as a measure of card-holder protection. I went round-and-round over a five-day period with The Bradford Exchange to rectify, to no avail. This resulted in my learning that delivery of the items would be delayed until after the holidays. Naturally, I cancelled all but one item in the order, as all others were for holiday gifts. The one item ordered remaining was charged to my account. Sixteen days following, The Bradford Exchange notified me that the item would not be delivered for another 60 days. I called to follow-up on the status of the delivery, which felt like a painful extraction of trying to get an answer. Finally, on day 57 into the wait for delivery, still going round-and-round with The Bradford Exchange's Customer Service Department, I learned that the item is nit even in stock and no date for delivery was in sight. I asked that the purchase be cancelled and that I be refunded, which was another painful and confusing dialogue with Customer Service. To date, I have not been refunded and am left to pursue the refund via legal recourse. It is important to note that, in the middle of this fiasco, I emailed The Bradford Exchange's Corporate Office for assistance, but as expected, I am still awaiting a response in the same vein as I was awaiting my order to be delivered. Never before with other companies from which I have purchased items have I experienced the mess and lack of customer service response that I encountered with The Bradford Exchange.