The customer experience on my recent purchase at the Sommercotes store was exceptional to say the least. Ella helped me with my search for 50 B Day banners balloons etc...although I didn't get all I wanted ( due to stock and logistical delivery issues which is beyond staff control) she went above n beyond - I purchased a foil B Day banners from Tesco and I went back to Ella to purchase the rest of the items and she even offered to blow up the banner and put together which was fab ( not even purchased at card factory ) I work in customer service myself and people are very quick to complain but lack speed in praising great customer service. Thank you Ella your a credit to your team at sommercotes card factory Alfreton. Highly recommended! Debbie