Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 429 Reviews

90 %

of reviewers recommend Card Factory plc

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Metrics

4.6

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff very good”

Helpful Report

Posted 17 hours ago

“Love this shop, always a good selection of cards and very reasonably priced. I visited the Belper Derbyshire store on 10/12/24 and was served by a very amiable young man, whose name I didn’t get. It’s a welcoming change to be treated with respect which is something rare these days.”

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Posted 19 hours ago

“Can't beat this shop for friendliness and helpfulness, the staff just can't do enough for you,and always so pleasant.”

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Posted 4 days ago

“Love the card factor staff are always very helpful.Today I was served by Jill.She had served me many times very pleasant lovely manners always have good chats &always goes above &beyond for me as I have a walking disability.”

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Posted 5 days ago

“Popped into Card Factory, Epping for a Gift bag and wrapping paper. Served by Jac who was a friendly, welcoming and helpful lady. There was an amazing range of goods all well presented and at fantastic prices.”

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Posted 1 week ago

“Always shop Nelson store plenty of choice good quality staff always very helpful would recommended Card Factory.”

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Posted 1 week ago

“Terrible service at the New Malden branch! Especially the 'older' employee. Very rude to customers - she probably needs to be better trained or just get some new blood in there!”

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Posted 1 week ago

“I visited your branch in Bletchley MK today & l was so impressed. The shop was beautifully presented & so tidy……how that is managed at this busy time of year l don’t know! I was helped by the most lovely assistant SPENCE who overheard my comment to a friend & he offered to check stock at the back of the shop. SPENCE also served me at the POS & he was so smiley,willing & friendly - a credit to Card Factory 😊”

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Posted 1 week ago

“Yesterday 27/11/2024 I visited the branch on Warwick rd. Acock's Green, I was looked after by both Lesley & Kirsty, (both were on hand to answer any query's I had ( & there were a few) even though they were both busy doing they're jobs, It wasn't just me either , any one who came in got served & helped in the same professional & polite manner, nothing was too much trouble for these ladies, who complimented each other in they're approach, they're a credit to the Card factory”

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Posted 1 week ago

“Excellent service very pleasant staff who are extremely helpful”

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Posted 1 week ago

“Claycross card factory staff are always polite friendly and extremely helpful”

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Posted 2 weeks ago

“hi, i went into card factory in Ramsgate town centre to purchase three christmas card for my family, i was asked by lisa one of the members of staff if she could help me i said yes i am looking for a christmas for my wife so she guided me to the card selection i also spoke to maxine it was a good visit.”

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Posted 2 weeks ago

“I have recently been visiting the card factory in Penarth and I have found all the staff to be most helpful and welcoming special thanks to Jill who is always lovely and Gaynor 😊”

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Posted 3 weeks ago

“Love our card factory shop the staff member Rose is always so cheerful and always willing to help you find what you want And also checks if I need stamps or gift wrapping”

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Posted 3 weeks ago

“Very smiley quick and helpful girl called Zoe in your Inverness shop.certainly be back lovely cards so cheap. Thank you.”

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Posted 3 weeks ago

“My visit was very enjoyable purchased everything I needed with ease with the help of Tracey and Donna the two staff members who were both very pleasant and helpful. Will definitely call again”

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Posted 3 weeks ago

“I visited your store at Wickersley. I am disabled and walk with 2 crutches .The assistant called Natalie went above and beyond .offering me a chair ,also checking my list with me twice as I missed one .I took up about half an hour of her time ,but in no way felt she rushed me . I am immensely grateful to her .keep up the good work Natalie ur doing a great job . Thankyou”

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Posted 3 weeks ago

“Went into Bury store today till 3 at 10-20am,the lady on there couldn't have been any more pleasant,helpful and very knowledgeable about the goods l was enquiring about, only sorry l didn't ask her name, Thank you”

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Posted 3 weeks ago

“Jane at Card factory in Corringham is always cheerful and really helpful. The costs of the cards are very reasonable with a great selection to choose from.”

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Posted 4 weeks ago

“Amazing service by Alex at card factory Bolton in market place. He helped me alot from entering into the shop untill I got everything for my baby's birthday celebration. 10/10 service”

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Posted 4 weeks ago

Card Factory plc is rated 4.6 based on 429 reviews