Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 471 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big shout out to Katy at the Ilford branch next door to the Works shop. Thank you so much for helping me a couple of days ago when I walked in with so much on my mind. Even though you was busy you stopped and guided me for what I was looking for and today I came back for something else and to thank you especially for your service once again.”

Helpful Report

Posted 3 days ago

“Visited Seaford branch on Wednesday,the staff are always happy to help me find what I’m looking for . I use Card Factory for all my greetings cards through the year, very good value .”

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Posted 3 days ago

“Visited Wallasey branch on Monday,28.04.25. As always- Very good service and very good prices.”

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Posted 4 days ago

“Customer service excellent at the garforth branch”

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Posted 6 days ago

“Friendly staff & very helpful.”

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Posted 1 week ago

“I was served by Beth in Newport isle of wight I can honestly say it was a pleasure to be served by someone so helpful plus a nice smile on her face”

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Posted 2 weeks ago

“got everything i wanted and good prices”

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Posted 2 weeks ago

“The member of staff that serviced me was very helpful and told me about all the offers that where on sale and about the great discount that was in store she had her name badge was on and she is called Rona very nice person I’ll be back to see what other offers are in the shop she also was very nice and smiled a lot which made me feel that she wanted me to come back which I will do”

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Posted 2 weeks ago

“The staff were very polite and helpful..”

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Posted 2 weeks ago

“Lovely shop in Exmouth , very friendly staff and great choice of cards etc.”

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Posted 3 weeks ago

“Great fast service , served by Ken in Ann Street, Belfast branch.”

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Posted 1 month ago

“Antoinette in the wembley branch is a gem. Great Customer Service”

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Posted 1 month ago

“Visited card factory in Southsea the staff are always very helpful and friendly I always go there to get my cards ,wrapping paper and gifts and so does all my family and friends it’s the best card shop in the area and caters for all your needs all through the year .”

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Posted 1 month ago

“Very kind staff”

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Posted 1 month ago

“There is a lot of choice in cards etc. staff are most helpful, cheerful and knowledgeable. Prices are very acceptable. The only thing I am not so happy is when it comes to cards for same sex couples for Christmas and other events you are lucky to have a choice of two. Could this be looked at”

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Posted 1 month ago

“the staff at the Kirkby store are just lovely especially the Chap, nothing is too much trouble for them, as a company you should be very grateful for the people who work there they are a credit to you.”

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Posted 1 month ago

“Durham Dragonville Card Factory is Simply The Best store always loads to choose from beautifully kept always clean and tidy and the staff are simply amazing so helpful and even more pleasant. Thank you. Mrs Wilson 🙂👋”

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Posted 1 month ago

“I shop very regular at the Dover store 0203 and can honestly say that the staff are always welcoming and so helpful on Saturday 1st March I was served by Racutl very helpful thank you. It’s so nice to be served by friendly staff does not matter when you go into the shop always friendly thank you Jan well done to you all”

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Posted 2 months ago

“I asked for a little assistance to find appropriate table decorations etc for an occassion. Sarah was very knowledgeable and guided me around the store to all the items I had in mind (and some that I wouldn't have thought of)”

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Posted 2 months ago

“Called in Loughborough store today. nice young assistant called Becky helped me find what I wanted and lady at till also very friendly but professional”

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Posted 2 months ago

Card Factory plc is rated 4.6 based on 471 reviews