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Card Factory plc Reviews

4.6 Rating 488 Reviews
90 %
of reviewers recommend Card Factory plc
4.6
Based on 488 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 81%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
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Debbie in Rainham card factory shop was very helpful today. She is always very welcoming and friendly.
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Posted 3 days ago
Jake in Bearwood store very helpful and pleasant
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Posted 1 week ago
The staff are very friendly and helpful L
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Posted 1 week ago
I was in your store in Bolton this morning. The young lady who served me was so smiley and helpful. A pleasure to shop there. Thank you.
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Posted 2 weeks ago
I called in the card factory in Rhyl north wales branch and the service is the best I’ve ever encountered, I was helped by two lovely members of staff to find the perfect cards also I was made aware of the offer that was on, so saved me some money as well, these ladies go above and beyond there job description, unfortunately there were a couple of customers that weren’t happy with just waiting one minute whilst one member of staff helped me and the other member of staff was helping a frail older gentleman with his purchase, I love the card shop near to me and hope it stays open for along time to come
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Posted 2 weeks ago
In Bearwood branch today both Alex and Reshma were very helpful and considerate of what I was wanting very impressed felt a very valued customer
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Posted 3 weeks ago
Always do when ever I shop there. Love the cards,paper,labels,& gifts.
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Posted 2 months ago
Katia in Rickmansworth was very helpful and polite. Made shopping there stress free and enjoyable. Thanks Katia
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Posted 2 months ago
Staff friendly and polite
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Posted 2 months ago
The staff are always so helpful!
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Posted 2 months ago
Always shop here.The staff are so very friendly &always willing to help also great choice &value for money.Today Mandy served me she is always so very helpful &very polite nothing ever too much.
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Posted 2 months ago
I was buying helium balloons for my newborn twin grandsons from snow hill card factory shop, Wakefield. Suzanne and Chloe were so unbelievably helpful they couldn’t do enough for me. They helped me stick the boys names on each of their balloons. These are members of staff to be cherished.
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Posted 2 months ago
Good Value, good service, friendly staff always helpfull. PJT
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Posted 2 months ago
I went into Walton on Thames and the lady Helen I think her name was said I can’t do a £10.00 note you’ll have to go else’s where absolutely apporling customer service very disappointed and she needs more training
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Posted 2 months ago
Susan as always goes out of her way to help always very pleasant with it
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Posted 2 months ago
I always get the cards I am looking for and don't come away empty-handed. Toni served me at the Bingley store today with a sunny smile that made me feel valued.
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Posted 2 months ago
Always go to card factory in shirley Southampton great staff Especially Donella and Karen both are so cheerful helpful and friendly
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Posted 2 months ago
Big shout out to Katy at the Ilford branch next door to the Works shop. Thank you so much for helping me a couple of days ago when I walked in with so much on my mind. Even though you was busy you stopped and guided me for what I was looking for and today I came back for something else and to thank you especially for your service once again.
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Posted 3 months ago
Visited Seaford branch on Wednesday,the staff are always happy to help me find what I’m looking for . I use Card Factory for all my greetings cards through the year, very good value .
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Posted 3 months ago
Visited Wallasey branch on Monday,28.04.25. As always- Very good service and very good prices.
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Posted 3 months ago
Card Factory plc is rated 4.6 based on 488 reviews