Login
Start Free Trial Are you a business? Click Here

Card Factory plc Reviews

4.6 Rating 516 Reviews
89 %
of reviewers recommend Card Factory plc
Company Reviews Questions Metrics
4.6
Based on 516 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Derek Reilly
Unverified Reviewer
“‼️‼️Do Not Trust‼️‼️ ‼️‼️Do Not Trust‼️‼️ Ordered over a week ago, quite a few, special ones and those for gifts. Received email saying it was ready for collection in shop, Not the shops fault, But have been 3 times, Nothing there, They can’t help as they say their head office said it’s not their fault, Their online system says oh your order is ready - do you want a collection email. What an utter disaster Utter disgrace, Why do this to customers at all, let alone at Xmas, Trust, Would not trust them with a bar of chocolate, my wife is so upset and so angry, As she doesn’t have time to do this all over again and then pray they arrive on time, What a shambles”
Helpful Report
Posted 2 days ago
Anonymous
Unverified Reviewer
“Recently shopped at the hempstead Valley branch, the staff are always cheerful and helpful.”
Helpful Report
Posted 1 week ago
Jenny
Unverified Reviewer
“I shop in the Card factory at Rainham Kent precinct. The staff are all very friendly and helpful nothing is too much trouble for them. Well done ladies it’s a pleasure to shop in your store.”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Reviewer
“If I could give less than 1 star I would. My mum ordered personalised calendars online and for some stupid reason they had 2025 ones on sale, why would anyone want a 2025 calendar in November 2025??? They are refusing to do anything to sort this matter out and what a surprise they have now removed them from sale. Really disgusting company with customer service who treat you like rubbish.”
Helpful Report
Posted 1 month ago
Rachel Beales
Unverified Reviewer
“Every time I go in the diss store, the girls are always happy and cheerful,and always checks I found everything. Great customer service well done.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Breck Road Liverpool 5 Staff are always so welcoming and helpful. Nothing is ever too much trouble. The store always has what I am looking for. Cards,gifts are always great value The shop I always go to first for cards.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“The calendar stand does say, 'from' £2.99.But it doesn't reveal the price range, nor which ones are more expensive Thus, at the counter, I'm told the one I'd selected was £4.99.This is, of course, bad business practice. Ultimately, deception. When I mentioned this to the counter assistant, no answer. Indifference”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“The calendar stand does say, 'from' £2.99.But it doesn't reveal the price range, nor which ones are more expensive Thus, at the counter, I'm told the one I'd selected was £4.99.This is, of course, bad business practice. Ultimately, deception. When I mentioned this to the counter assistant, no answer. Indifference”
Helpful Report
Posted 1 month ago
Margaret Bromley
Verified Reviewer
“Went above and beyond too help me find the exact cards I needed. With a smile and politeness, which seams to be lost in other stores. Thank you to the staff at Rhyl Marina retail park.”
Helpful Report
Posted 1 month ago
Anne Beattie
Unverified Reviewer
“I was in our Enniskillen shop this morning and was served by a lovely girl called Dawn. She went out of her way to help me, very pleasant friendly lady.”
Helpful Report
Posted 1 month ago
Karen Bearman
Unverified Reviewer
“Excellent service”
Helpful Report
Posted 1 month ago
Miss Elizabeth Burgess
Unverified Reviewer
“Hi I am always happy with the staff at the Wigan so they are so helpful and kind and everything is a good price thank you for all your service x”
Helpful Report
Posted 2 months ago
Angeline Miskelly
Unverified Reviewer
“Larne store served by Carla. Excellent customer service and pleasant experience.”
Helpful Report
Posted 2 months ago
Cath Swann
Unverified Reviewer
“Yet again I was shopping i your Card factory shop in SALE. Yet again one of your staff came to the rescue the lovely lady Kim what diamond this young lady is a total asset to your company as is all the staff all have smiles a wonderful customer care . Will be back in the next couple of week's to finnish my card shopping total up to now nearly 70.00. Thank you Kim one happy shopper. xxxxx Regards Cath Swann. xxxx”
Helpful Report
Posted 2 months ago
Sandy
Unverified Reviewer
“Very happy with the service I received at Card Factory in the East Ham branch, I was served by Gemma. She was very polite and very helpful. Thank you.”
Helpful Report
Posted 2 months ago
Daniel Reyner
Unverified Reviewer
“Placed an order with Card Factory and was supposed to arrive by yesterday. Contacted customer services to be told got to leave it a few days as it takes 3-5 days as they don’t offer a 48hr delivery…. Told her I have proof in an email from Royal Mail it was sent on a 48hr delivery to basically be told I’m lying because they don’t do that 🤣🤣 Proof is in the screenshots 🤣 customer services obviously haven’t a clue what they are on about as you can see it was sent 48hr tracked”
Card Factory plc 1 star review on 1st October 2025 Card Factory plc 1 star review on 1st October 2025
Helpful Report
Posted 2 months ago
Pamela Persaud
Verified Reviewer
“The staff in these shops are Always pleasant, dry helpful, charming and so polite”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“The stickers on the front of the cards absolutely ruin the card. They don't remove properly and when a concerted attempt to remove the sticky left behind it ruins the card leaving grey, sticky streaks and a sticky mess. These cards had to go straight in the bin. Why on earth use labels that don't remove properly? It doesn't take much to use a different system or a label that doesn't leave a sticky mark.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Jusdeep at East Ham branch was very helpful. A pleasant member of the team.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Staff always helpful, in the buxton branch”
Helpful Report
Posted 3 months ago
Card Factory plc is rated 4.6 based on 516 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request