“I shopped in store 0881, till 5 Opr 42068315796 01/04/2026 at 11.16. I was made to feel very comfortable, excellent customer service. Thanks Very Much. I suffer with anxiety so shopping is not easy for me.”
“Served by Tracey at the Cortonwood store today, she was so pleasant and helpful but all the staff who work there are the same. Never go anywhere else for cards and accessories
Thank you all”
“I was looking for a specific item,and the lovely girl at my Folkestone branch was really helpful in finding what I wanted.
Really great selection of goods for the Easter period.”
“The assistant helped me this morning with my Easter goods and put them into the carrier bag for me. I also got stamps which saved me a trek to the post office..”
“We regularly use the shop in St Steven’s in Norwich.
I just wanted to say how very helpful the ladies are in there, particularly Marylin.
They always help
Is out and genuinely care about customers. Thank you xx”
“I visited Card Factory in Durrington today, was served by Sharon, who was extremely helpful. The staff at this branch always go out of their way to assist you.”
“I was extremely impressed yesterday with the assistance I received from Jackie at the Salford Shopping centre.
Jackie was so friendly and welcoming, she assisted me with searching for the right size gift bags for my purchase.
Nothing was too much trouble for her.
I will definitely be returning to the store.
Thank you Jackie for making my experience so easy.”
“This morning I went into the Eltham SE9 Card Factory. I selected the cards I wanted and went to the counter. The 2 staff members were blowing up balloons, one was obviously in charge , the other helping.
They were talking amongst themselves, I was totally ignored. Not a Good Morning, be with you soon- nothing.
After about 5 minutes ‘in charge’ had gone to get a bag for the balloons. She came back and eventually ‘ the helper’ said Next please. A man behind me went to go forward, he thought I was waiting for the balloons- he was ignored too.
She was very short and sharp with me, no charm or smiles. I wouldn’t go back in there all the time she’s behind the counter.
A miserable experience.”
“As I live abroad I order Christmas gifts on line - things have always arrived on time - indeed a personalised heritage plaque ordered Friday night arrived at my UK address on Monday morning! Very impressed - thank you”
“‼️‼️Do Not Trust‼️‼️
‼️‼️Do Not Trust‼️‼️
Ordered over a week ago, quite a few, special ones and those for gifts. Received email saying it was ready for collection in shop, Not the shops fault, But have been 3 times, Nothing there, They can’t help as they say their head office said it’s not their fault, Their online system says oh your order is ready - do you want a collection email. What an utter disaster Utter disgrace, Why do this to customers at all, let alone at Xmas, Trust, Would not trust them with a bar of chocolate, my wife is so upset and so angry, As she doesn’t have time to do this all over again and then pray they arrive on time, What a shambles”
“I shop in the Card factory at Rainham Kent precinct. The staff are all very friendly and helpful nothing is too much trouble for them. Well done ladies it’s a pleasure to shop in your store.”
“If I could give less than 1 star I would. My mum ordered personalised calendars online and for some stupid reason they had 2025 ones on sale, why would anyone want a 2025 calendar in November 2025??? They are refusing to do anything to sort this matter out and what a surprise they have now removed them from sale. Really disgusting company with customer service who treat you like rubbish.”
“Breck Road Liverpool 5
Staff are always so welcoming and helpful. Nothing is ever too much trouble.
The store always has what I am looking for. Cards,gifts are always great value
The shop I always go to first for cards.”
