Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 471 Reviews

90 %

of reviewers recommend Card Factory plc

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Metrics

4.6

Based on 471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent hours finding photos and designing personalised cards. Card Factory cancelled my order saying they had lost it, so my time wasted. Customer service said they would resend a calendar but lied. I didn’t have it for my mum’s Christmas present and had to drive around xmas Eve looking for one - which couldn’t find. Very bad indeed on the phone, not caring at all, saying only accept posted complaints. Awful people.”

Helpful Report

Posted 2 months ago

“Ordered a special Xmas card for my mother on 9th December Ordered stated delivery 12th December Checked on 12th and order now stated Thursday 19th December checked on 18th and it now states Saturday 21st December Absolutely disgraceful I am disgusted with this company and I only hope the card reaches her in time My mother lives 4hrs away so it's not as if I can just drop in”

Helpful Report

Posted 4 months ago

“Ordered my friends birthday card should of come yesterday 13/12/2024 now waiting for it today on 14/12/024 still not arrived what a complete rubbish firm do not order from them they don’t deliver but they take the money from your bank be warned”

Helpful Report

Posted 4 months ago

“Terrible service at the New Malden branch! Especially the 'older' employee. Very rude to customers - she probably needs to be better trained or just get some new blood in there!”

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Posted 5 months ago

“You failed my order and didn't contact me about it thinking it would go away. I contacted you asking why my order hadnt been processed. The usual technical difficulties (no staff). All you offered after failing your service was a miserable discount code towards a re-order 😂😂😂. Your having a laugh. To solve is successfully, you should have proccessed my order and sent is for free to fix the issue, but you didn't. Apparently you don't have the facilities to do this.”

Helpful Report

Posted 11 months ago

“Cardfactory Epping Essex - I worked here as a Seasonal Sales assistant and lasted 8 weeks- The staff are miserable as The manager has no Management skills and puts them down in front of customers. The Kitchen and Toilets are filfy. No stock control - The Manager smokes outside in front of the shop which in my opinion is not a good look.”

Helpful Report

Posted 1 year ago

“Cardfactory Epping - No Training - Staff miserable - Toilets and Kitchen Filfy - No Management skills - I worked he for six weeks as a Seasonal Sales Assistant - awful place to work.”

Helpful Report

Posted 1 year ago

“WHAT A LOAD OF RUBBISH CARD FACTORY IS! I PLACED AN ORDER ON MONDAY 4TH SEPTEMBER FOR DELIVERY ON TUESDAY 5TH SEPTEMBER AND IT STILL HAS NOT ARRIVED, TODAY IS SATURDAY 9TH SEPTEMBER. POOR AND UNPROFESSIONAL ARE ONLY TWO OF THE TERMS I SHALL BE USING IN MY ONLINE REVIEW EVEN THE MESSAGE THAT I SENT ON THE WEB-SITE HAS NPOT BEEN ANSWERED. NO SIGN OF A REFUND EITHER. S. NORTH BARTONS BROOK ST BREWARD CORNWALL PL30 4LU”

Helpful Report

Posted 1 year ago

“I ordered a personalised card a week ago for a bg birthday disregarding my instincts to stay with moon pig , despite 4 emails I still haven’t received the card or an explanation I just keep getting told to wait for the next post ! Never ever use this company stick with moon pig or funky pigeon who deliver what they promise & offer customer service !!!!”

Helpful Report

Posted 1 year ago

“I walk in to the shop In Burnley town centre and I see a staff member shouting at another colleague.Ater gathering my item I was at the till when I was served by Ruth that is was it said on her tag she was very rude and moody and was one of the worst customers service every I would definitely not recommend this store but also this member of staff”

Helpful Report

Posted 1 year ago

“Ordered lots of cards in middle of November for Christmas. Still waiting, said might be here by 22nd December!! What a joke. No use to me by then. Blaming postal strikes. Even those don't delay orders by over a month. Disgusting service. Will never use them again.”

Helpful Report

Posted 2 years ago

“Far to many Xmas on display 😒very disappointed and when approached staff was very unhelpful”

Helpful Report

Posted 2 years ago

“Ordered some cards and chocolates for my sons birthday. When the chocolates arrived I noticed they only had a couple of days before the use by date expired. I complained to the customer service department. I was told that the short date was advertised on the product description. I didnt see any information so asked for the product information to be sent to me. No information was available to send to me as the chocolates weren't available anymore but was assured that the short date was written on the description. (I have looked at several other product details and none contain any use by dates). So basically your word against mine. Feel a bit fobbed off to be honest. Won't be using again.”

Helpful Report

Posted 3 years ago

“Sent me 2 blank cards and I was to blame for mistake and won't refund money”

Helpful Report

Posted 3 years ago

“No order & no responses ' Absolutely disgusting service! Cards haven’t arrived! Can’t get through on chat, I’ve emailed them to be ignored, I’ve opened a case on Paypal which again they’ve ignored. Disgraceful considering it’s near to Christmas and nobody can be bothered to email back. I’ll be reporting them to my bank if this is not solved. Worst online card shop ever”

Helpful Report

Posted 3 years ago

“DO NOT USE THE ONLINE ORDER SERVICE,THEY TAKE YOUR MONEY,BUT WHEN YOU HAVE A MISSING ITEM,THEY DO NOT RESPOND TO ANY KIND OF CONTACT,HAVE TRIED FOR 7 DAYS TO GET MY MISSING ITEM ,BUT TO NO AVAIL,GOOD WAY TO BOOST THERE PROFITS,SO I WILL NOW REPORT THEM TO TRADING STANDARDS,AND REQUEST A CHARGE BACK FROM MY CARD COMPANY I WOULD RATE THEM A BIG ZERO(,1*ONLY FOR REVIEW)”

Helpful Report

Posted 3 years ago

“I ordered a personalised photo card on line. The print tone was very poor. It did not reflect the photo I supplied. When I contacted customer services, they were dismissive with a default response. I wouldn't recommend this company”

Helpful Report

Posted 3 years ago

“The Managers are extremely high-handed. The Assisant Manager at Festival Park wasn't conciliatory and moreover, made new staff members feel unwelcome. She was nearly always hungover and blamed new staff for misunderstandings, when it wasn't their fault. She neither thanked nor appreciated staff members when they worked over, at short notice. The Manager at Talke Pits made a new staff member leave Festival Park 'in tears,' after starting disciplinary proceedings against her, because he told her that she was an hour 'late' for work. She was due to arrive at 11.00am, according to her phone rota. He either wanted to see her leave the company or, he fancied her. She had found him very watchful and bossy in a 'gentle but overbearing' way on the previous day.”

Helpful Report

Posted 3 years ago

“Not impressed with card factory... Ordered items from there one was a wine glass and I added a luxury gift box didn't receive the gift box customer service said it was the courier who hadn't delivered it... I stated how can it be the courier when it wasn't in the box with the other items... I think that person from customer services and the person packing my box needs more training!!! Not a happy customer!!!!”

Helpful Report

Posted 3 years ago

“I ordered 3 balloons to be delivered inflated, 2 were inflated, 1 arrived in the packet! Customer service were contacted by email. They offered to reimburse me for the inflation cost and suggested I take the balloon to another retailer to be inflated. How am I supposed to do that in lockdown to a retailer who didn’t sell me the balloon. They refused to send me another balloon. Terrible customer service when it is their mistake.”

Helpful Report

Posted 4 years ago

Card Factory plc is rated 4.6 based on 471 reviews