“This morning I went into the Eltham SE9 Card Factory. I selected the cards I wanted and went to the counter. The 2 staff members were blowing up balloons, one was obviously in charge , the other helping.
They were talking amongst themselves, I was totally ignored. Not a Good Morning, be with you soon- nothing.
After about 5 minutes ‘in charge’ had gone to get a bag for the balloons. She came back and eventually ‘ the helper’ said Next please. A man behind me went to go forward, he thought I was waiting for the balloons- he was ignored too.
She was very short and sharp with me, no charm or smiles. I wouldn’t go back in there all the time she’s behind the counter.
A miserable experience.”
“‼️‼️Do Not Trust‼️‼️
‼️‼️Do Not Trust‼️‼️
Ordered over a week ago, quite a few, special ones and those for gifts. Received email saying it was ready for collection in shop, Not the shops fault, But have been 3 times, Nothing there, They can’t help as they say their head office said it’s not their fault, Their online system says oh your order is ready - do you want a collection email. What an utter disaster Utter disgrace, Why do this to customers at all, let alone at Xmas, Trust, Would not trust them with a bar of chocolate, my wife is so upset and so angry, As she doesn’t have time to do this all over again and then pray they arrive on time, What a shambles”
“If I could give less than 1 star I would. My mum ordered personalised calendars online and for some stupid reason they had 2025 ones on sale, why would anyone want a 2025 calendar in November 2025??? They are refusing to do anything to sort this matter out and what a surprise they have now removed them from sale. Really disgusting company with customer service who treat you like rubbish.”
“Placed an order with Card Factory and was supposed to arrive by yesterday.
Contacted customer services to be told got to leave it a few days as it takes 3-5 days as they don’t offer a 48hr delivery…. Told her I have proof in an email from Royal Mail it was sent on a 48hr delivery to basically be told I’m lying because they don’t do that 🤣🤣
Proof is in the screenshots 🤣 customer services obviously haven’t a clue what they are on about as you can see it was sent 48hr tracked”
“The stickers on the front of the cards absolutely ruin the card. They don't remove properly and when a concerted attempt to remove the sticky left behind it ruins the card leaving grey, sticky streaks and a sticky mess. These cards had to go straight in the bin. Why on earth use labels that don't remove properly? It doesn't take much to use a different system or a label that doesn't leave a sticky mark.”
“I didn't have a bad experience at care factory..but I can't find the right place to give a good review......their very nice with good selection of products especially in Chester le street.”
“I went into Walton on Thames and the lady Helen I think her name was said I can’t do a £10.00 note you’ll have to go else’s where absolutely apporling customer service very disappointed and she needs more training”
“I spent hours finding photos and designing personalised cards. Card Factory cancelled my order saying they had lost it, so my time wasted. Customer service said they would resend a calendar but lied. I didn’t have it for my mum’s Christmas present and had to drive around xmas Eve looking for one - which couldn’t find. Very bad indeed on the phone, not caring at all, saying only accept posted complaints. Awful people.”
“Ordered a special Xmas card for my mother on 9th December
Ordered stated delivery 12th December
Checked on 12th and order now stated Thursday 19th December checked on 18th and it now states Saturday 21st December
Absolutely disgraceful I am disgusted with this company and I only hope the card reaches her in time
My mother lives 4hrs away so it's not as if I can just drop in”
“Ordered my friends birthday card should of come yesterday 13/12/2024 now waiting for it today on 14/12/024 still not arrived what a complete rubbish firm do not order from them they don’t deliver but they take the money from your bank be warned”
“Terrible service at the New Malden branch! Especially the 'older' employee. Very rude to customers - she probably needs to be better trained or just get some new blood in there!”
“You failed my order and didn't contact me about it thinking it would go away. I contacted you asking why my order hadnt been processed. The usual technical difficulties (no staff). All you offered after failing your service was a miserable discount code towards a re-order 😂😂😂. Your having a laugh. To solve is successfully, you should have proccessed my order and sent is for free to fix the issue, but you didn't. Apparently you don't have the facilities to do this.”
“Cardfactory Epping Essex - I worked here as a Seasonal Sales assistant and lasted 8 weeks- The staff are miserable as The manager has no Management skills and puts them down in front of customers. The Kitchen and Toilets are filfy. No stock control - The Manager smokes outside in front of the shop which in my opinion is not a good look.”
“Cardfactory Epping - No Training - Staff miserable - Toilets and Kitchen Filfy - No Management skills - I worked he for six weeks as a Seasonal Sales Assistant - awful place to work.”
“WHAT A LOAD OF RUBBISH CARD FACTORY IS!
I PLACED AN ORDER ON MONDAY 4TH SEPTEMBER FOR DELIVERY ON TUESDAY 5TH SEPTEMBER AND IT STILL HAS NOT ARRIVED, TODAY IS SATURDAY 9TH SEPTEMBER.
POOR AND UNPROFESSIONAL ARE ONLY TWO OF THE TERMS I SHALL BE USING IN MY ONLINE REVIEW
EVEN THE MESSAGE THAT I SENT ON THE WEB-SITE HAS NPOT BEEN ANSWERED.
NO SIGN OF A REFUND EITHER.
S. NORTH
BARTONS BROOK
ST BREWARD
CORNWALL
PL30 4LU”
“I ordered a personalised card a week ago for a bg birthday disregarding my instincts to stay with moon pig , despite 4 emails I still haven’t received the card or an explanation I just keep getting told to wait for the next post ! Never ever use this company stick with moon pig or funky pigeon who deliver what they promise & offer customer service !!!!”
“I walk in to the shop In Burnley town centre and I see a staff member shouting at another colleague.Ater gathering my item I was at the till when I was served by Ruth that is was it said on her tag she was very rude and moody and was one of the worst customers service every I would definitely not recommend this store but also this member of staff”
“Ordered lots of cards in middle of November for Christmas. Still waiting, said might be here by 22nd December!! What a joke. No use to me by then. Blaming postal strikes. Even those don't delay orders by over a month. Disgusting service. Will never use them again.”
“Ordered some cards and chocolates for my sons birthday. When the chocolates arrived I noticed they only had a couple of days before the use by date expired. I complained to the customer service department. I was told that the short date was advertised on the product description. I didnt see any information so asked for the product information to be sent to me. No information was available to send to me as the chocolates weren't available anymore but was assured that the short date was written on the description. (I have looked at several other product details and none contain any use by dates). So basically your word against mine. Feel a bit fobbed off to be honest. Won't be using again.”
