Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 489 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 balloons to be delivered inflated, 2 were inflated, 1 arrived in the packet! Customer service were contacted by email. They offered to reimburse me for the inflation cost and suggested I take the balloon to another retailer to be inflated. How am I supposed to do that in lockdown to a retailer who didn’t sell me the balloon. They refused to send me another balloon. Terrible customer service when it is their mistake.”

Helpful Report

Posted 4 years ago

“Utterly ridiculous!! Been trying to buy cards from them without any success. Registered and still found no way whatsoever to add anything to the basket. How absurd is this for goodness sake. Bet they don't sell many. Yes, I did allow cookies. Oh well. Off to somewhere else then.”

Helpful Report

Posted 4 years ago

“I placed an order on 8th December for gifts and cards and have heard nothing. It is now too late for some of the items so trying to cancel but cannot get through on phone live chat and have now sent email which they will try and respond to in 48 hours! This is a high street store that has switched online but just doesn’t have logistics to cope. Will now try PayPal”

Helpful Report

Posted 4 years ago

“My wife placed a order on the 2 Dec…Not arrived My wife placed a order on the 2 Dec 2020 over £22.00 and to date the 14 dec 2020 the cards have not arrived .There in a royal mail tracking number and since last week the order is said to be sitting in a hub of the post office collecting dust.The card factory repeat all i all ready know they dont care as they have had our money.The idea i placed a order is to receive it as need to write then be able to send the Xmas cards out by the 21 dec 2020.Contact with them is a nightmare on Facebook they repeat messages what i allready know ..This is there response Thank you for getting in touch with us regarding your delivery service. I can see your order was dispatched with RoyalMail24. Tracking no: nu891088491gb Due to the current climate RoyalMail24 is not a guaranteed next day service. This service is similar to Royal Mail 1st class and we ordinarily expect it to take 2-5 working days to arrive. You will receive a text or email from RoyalMail stating your delivery day and an estimated times. If this date or time does not suit you will be able to select either a different delivery day, a different address or ask for your item to be delivered to a local drop off point. If you have any further questions please do not hesitate to get in touch. There disgusting they know Customers place orders and expect them to arrive not sit somewhere with no idea as to when they could turn up ...Untrustworthy unhelpful bunch of thieves dont use there online service”

Helpful Report

Posted 4 years ago

“So disappointing, placed an order since for over a week now, yet to receive the items. Meanwhile the occasion has now passed. Customer service is also non-existent. Just terrible service delivery. Wonder how I can get a refund.”

Helpful Report

Posted 4 years ago

“Ordered a non photo personalised 30th birthday card for my daughter on 5/11/20 order confirmation stated delivery by 11/11/20 her birthday is today and no card received ...very disappointed”

Helpful Report

Posted 4 years ago

“I ordered 8 cards, 7 of which were delivered fine. The 8th one is still outstanding. I've contacted Customer Services 3x by email now and still awaiting a response. Order status online shows no information or tracking as to where this card is. Due to corona it is an excuse for not being able to Live Chat or telephone anyone in this company. They can deal with email but for some reason have lost the ability to use or divert phones or dial in for Live Chat. You have to email and wait for a reply, supposedly usually within 48 hours. I've been waiting about 11 days so far... do not buy from these people online. Terrible service.”

Helpful Report

Posted 4 years ago

“terrible online service wont ever purchase from you again ordered large personslised card came small and another order took ages to come no one to speak to at customer service no one there no one answers your emails from card factory to sort it out get your act together”

Helpful Report

Posted 5 years ago

“Had to claim a refund back through PayPal for non-receipt of my order even though the company promised a refund on multiple occasions.”

Helpful Report

Posted 5 years ago

“Terrible. Order cancelled without notice. No time to use another provider. Would never use again.”

Helpful Report

Posted 5 years ago

“Ordered balloons before 12 on Thursday for next day delivery and got them on Monday 2 days after the birthday, they've now changed the website to say it takes up to 5 days for delivery, it didn't say that when I ordered them! £27 down the drain and no refund because they say they are perishable goods! Useless!”

Helpful Report

Posted 5 years ago

“Didn't process my order due to a 'technical error' then didn't even both to email to tell me - told me a day AFTER my card was supposed to have been delivered - only after I reached out to them. Absolute joke of a service. So angry that my friends didn't get their card or I was informed so I could order through a card service that actually delivers.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Terrible service, paid £8.99 for Saturday delivery, clearly said on checkout would delivery the next Saturday....order changed to be a whole week later (after birthday) and therefore far later than standard delivery. Basically I paid £8.99 to delay my delivery and they wouldn't offer any refund.”

Helpful Report

Posted 6 years ago

“Went to Bar hill CAMBRIDGE Branch on 23/2/19, and had the worse experience of going to a shop in my whole life. The staff need training on how to treat customers when things not go smoothly specially when it is their fault. Very disappointing experience.”

Helpful Report

Posted 6 years ago

“Been im to the carlisle store today maybe the staff could do with some customer servoce training .no acknowledgement at till no please or thank you,to busy talking to another member of staff”

Helpful Report

Posted 7 years ago

Card Factory plc is rated 4.6 based on 489 reviews