“I love card factory In Rhyl the staff are so willing to please.and make shopping there a delight. Thankyou Martin and the team
Love Lindylou candy canes x”
“The service is exceptional, professional but so helpful and pleasant. The shop is well stocked, clean and a joy to be in. The shop i go to is in The Ardell Center in Morecambe”
“To Whom It May Concern,
I would like to take the time to recognise a wonderful young man named Aaron, who works at the Card Factory in New Addington.
Aaron is always so polite, friendly, and helpful whenever I visit the store. Nothing is ever too much trouble for him. He always goes that extra mile to help customers, whether it is finding the perfect gift or helping choose the right card for a special occasion.
What stands out most is that Aaron always has a smile on his face and makes customers feel welcome and valued. His kindness, patience, and excellent customer service truly deserve to be recognised.
It is rare nowadays to come across someone so dedicated and genuinely caring in their role. Aaron is a real credit to the Card Factory team, and I hope his hard work and positive attitude are appreciated by management.
Thank you for taking the time to read this letter.”
“I visited the store in Purley today. Was very impressed with the service that I got. Picked up three cards, when the cashier told me that I was entitled to get a fourth one for free. So I went and got one that I knew that I would also needed, as my wedding anniversary is coming up.”
“Visited Card Factory in West Wickham to buy a card for young child. Couldn’t see what I wanted so asked a staff member for help. Katie helped direct me and even took time to make sure the card I selected was appropriate. Great to have a staff member who provided help with a smile. Good to see someone with great customer service skills”
“Lovely lady with a lovely smile. A customer was late getting a present and she made the gift bag look special for her to give to the recipient! So kind and caring.”
“I visited the Card Factory in Formby today. I had lots of choice for the birthday cards I wished to purchase. When I was paying at the till for my 3 cards the young lady serving me explained there was an offer of '4 for 3'. I obviously went and choose my 4th 'free' card and thanked the assistant for telling me about the offer.”
“Yesterday, Saturday 25th April, I purchased something from Card Factory, Burnham on Sea, Somerset, I was served by a lovely lady who was so kind and helpful, she served me with a smile and graciousness, I have always found the staff at this branch in Burnham on sea really nice and helpful, so this is to say thank you for making my shopping experience so nice, Sarah.”
“Visited the store at straiton retail park Edinburgh today lovely lady Louise served me I was looking for gift for a freind
Very helpful lady helped me out also explained the paw patrol figures to me as I didn’t have a clue
Will defo be back lovely experiance thank you Louise”
“Bought my grandson some 18th helium balloons today from Bury .Just want to say a big Thank-you to Max who went above and beyond by carrying them to my car in the rain as I have mobility issues. Hope you have an amazing 18th birthday too next month Max .🤗”
“Visited Athersone Warwickshire today. A pleasure to shop in a spacious clean well appointed store. Niamh and her colleague were delightful, helpful and a credit to the business x 10/10”
“I visited the Card Factory Littlehampton store today and got a bit confused about what I needed for a birthday party, I was helped by a lovely woman called Mandy, think she was the store manager, she was fantastic, so helpful and knowledgeable, she showed me various things that I hadn’t thought of for a party and I was so pleased with what I bought.
I got balloons, cards, party bags and lots of great gifts.
I have already recommended this store to my friends as I found the customer service so very good, well done Card Factory!”
