Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 489 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Swansea store is always a pleasure to visit. Nothing is too much trouble for the staff, who are always busy! Well done!”

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Posted 5 months ago

“The young lady in the Fareham shop is always so happy and helpful, which is a rare thing these days.”

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Posted 5 months ago

“5th February. I went to your branch at Civic Centre Wythenshawe and I walk with the aid of a walking stick as I buy all my Birthday Cards at the beginning of the year walking stick,glasses,my bag reading cards,makes it very hard for me to do but I experienced a very easy shop today as the assistants Amanda and April were on hand to help me find the cards I needed made sure I had everything I needed.In my opinion both these ladies are an asset to your company they made my shopping an experience that I won't forget and I look forward to going in your store again. Mrs I.Stuttard”

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Posted 6 months ago

“Today 5th February 2025 I visited the Walkden Branch of the Card Factory. I was served a very pleasant, bubbly, friendly young lady called Julie. She was very helpful and polite and I feel is a great asset to your company. Well done Julie”

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Posted 6 months ago

“Once again wea serviced by Jill.Always very pleasant &helpful always greats with a smile.”

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Posted 6 months ago

“Been to Card Factory Inverness today - great shop - really helpful staff and fantastic post Christmas deals.”

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Posted 6 months ago

“Visited my local card factory today. Another excellent visit great customer service and good range of products. Good prices. Diane served me today and she was fantastic. My local Hanley branch.”

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Posted 6 months ago

“I visited the Hempstead Valley store back in December of 2024 and was served by a lovely young lady called Claire Macbeth. She was extremely helpful at the till area where she served me as I needed some other cards which I couldn't find, so she kindly went to find a selection for me which I was very grateful for. Very friendly and gave terrific customer service.”

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Posted 7 months ago

“The lady michell who served me today made sure I had everything I needed although the shop was really busy thank you”

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Posted 7 months ago

“Everything perfect Christmas card, Festive Environment and friendly service.”

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Posted 7 months ago

“Always first class customer service. Assistants always happy to help and nothing is too much trouble for them regardless of your query. I always go to card factory first when looking for particular cards.”

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Posted 7 months ago

“Great customer service, lovely lady Shashl served us today , (Harrow) was very helpful and polite ,thank you so much 💖 for great service .”

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Posted 7 months ago

“Staff very good”

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Posted 7 months ago

“Love this shop, always a good selection of cards and very reasonably priced. I visited the Belper Derbyshire store on 10/12/24 and was served by a very amiable young man, whose name I didn’t get. It’s a welcoming change to be treated with respect which is something rare these days.”

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Posted 7 months ago

“Can't beat this shop for friendliness and helpfulness, the staff just can't do enough for you,and always so pleasant.”

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Posted 8 months ago

“Love the card factor staff are always very helpful.Today I was served by Jill.She had served me many times very pleasant lovely manners always have good chats &always goes above &beyond for me as I have a walking disability.”

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Posted 8 months ago

“Popped into Card Factory, Epping for a Gift bag and wrapping paper. Served by Jac who was a friendly, welcoming and helpful lady. There was an amazing range of goods all well presented and at fantastic prices.”

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Posted 8 months ago

“Always shop Nelson store plenty of choice good quality staff always very helpful would recommended Card Factory.”

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Posted 8 months ago

“I visited your branch in Bletchley MK today & l was so impressed. The shop was beautifully presented & so tidy……how that is managed at this busy time of year l don’t know! I was helped by the most lovely assistant SPENCE who overheard my comment to a friend & he offered to check stock at the back of the shop. SPENCE also served me at the POS & he was so smiley,willing & friendly - a credit to Card Factory 😊”

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Posted 8 months ago

“Yesterday 27/11/2024 I visited the branch on Warwick rd. Acock's Green, I was looked after by both Lesley & Kirsty, (both were on hand to answer any query's I had ( & there were a few) even though they were both busy doing they're jobs, It wasn't just me either , any one who came in got served & helped in the same professional & polite manner, nothing was too much trouble for these ladies, who complimented each other in they're approach, they're a credit to the Card factory”

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Posted 8 months ago

Card Factory plc is rated 4.6 based on 489 reviews