Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 471 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seriously the staff member was very kind and understood my disappointment. I visited the store this morning for an RSVP card but all you do are the ones for reply to a wedding invitation. Are they to old fashioned now for a person to reply in the correct manor having received a formal invitation?”

Helpful Report

Posted 10 months ago

“On the 15th August I went in newark store there was one shop assistant serving while the other the manager was dealing with cards opposite Sharon the shop assistant had 3 customers then another who told her she had spilled a milkshake on the shop floor Sharon took action straight away to deal with the matter she oppogized to the customers at this point the manager did not offer any assistance towards her work colleague and left us customers waiting at the till I found this very enoying that a manager could allow this to happen I do thank Sharon who in this awful situation handled it professionally I will go back in the shop but not to be served by the manager sue.i have nothing but praise for Sharon well done.”

Helpful Report

Posted 1 year ago

“I visited Burgess hill shop today I witnessed the manager talking to a member of staff in not a very nice tone he should of spoken to her when customers were not around I was not impressed and felt sort for her as I’m sure she was quite embarrassed”

Helpful Report

Posted 2 years ago

“Sorry not impressed with new website. Some of my favourite cards are missing and I couldn't find what I was looking for. I don't want first class postage included in the personalised cards I may order. Found it difficult to narrow down the search to the category I required. Adding a card to my basket resulted in the search reverting back to everything. Time consuming and frustrating.”

Helpful Report

Posted 4 years ago

“Didn't process my order due to a 'technical error' then didn't even both to email to tell me - told me a day AFTER my card was supposed to have been delivered - only after I reached out to them. Absolute joke of a service. So now my friends didn't get a card from me because they didn't bother to tell me they hadn't bothered to deliver it or process my order.”

Helpful Report

Posted 5 years ago

Card Factory plc is rated 4.6 based on 471 reviews