“Went into the bon accord centre branch in Aberdeen today 21/06/2026.
First class service from the young girl behind the pay desk..friendly and very helpful.
Great selection of cards.
♥️”
“Went to Christchurch store during lunchtime to get a helium balloon and inflated so time was important. Not only was the staff member extremely efficient, she was also really friendly. I have to say normally the staff in there are pretty grumpy, so was massively impressed and surprised that this staff member was so nice. The name on her badge was Karen. So a big thank you from me.”
“Went to get some balloons and cards for my son’s birthday. Absolutely lovely staff, extremely welcoming and helpful. Always a smile and a laugh at card factory Kilburn and the manager is amazing, thank you for everything see you all soon.”
“Visited the Bexhill branch this morning and a wonderful member of your team called Val was so friendly and so helpful actually coming with me to find the cards I needed.. she certainly goes above and beyond as I also watched her help another customer.. excellent service”
“What a delight to be served by a very curtious lady by the name of Libbi in the Rotherham branch of your stores, she was extremely competent in helping me choose 2 Birthday cards. I shall definitely be going back for more when other birthdays are due.”
“A lovely lady called Lynda served me today in your White Rose store. She was very professional and friendly too...
Giving me a tip on how to manage a roll of gift wrap in my carrier bag. A very positive experience”
“Served today in one of Gloucester’s Cardfactory shops I was looking for some birthday balloons and banners etc for my daughter’s 40 th birthday A lovely lady assistant couldn’t have been more helpful. She even arranged (by phoning )for me to pick up a badge from the other store as they were out of stock All in all a very happy experience Many thanks”
“Served by a lovely,friendly helpful lad who is an asset to the card factory company he is always cheerful everytime ive been in.I feel sorry that I never caught his name but he deserves recognition for his hard work.i was served 3/626 .”
“I love card factory In Rhyl the staff are so willing to please.and make shopping there a delight. Thankyou Martin and the team
Love Lindylou candy canes x”
“The service is exceptional, professional but so helpful and pleasant. The shop is well stocked, clean and a joy to be in. The shop i go to is in The Ardell Center in Morecambe”
“To Whom It May Concern,
I would like to take the time to recognise a wonderful young man named Aaron, who works at the Card Factory in New Addington.
Aaron is always so polite, friendly, and helpful whenever I visit the store. Nothing is ever too much trouble for him. He always goes that extra mile to help customers, whether it is finding the perfect gift or helping choose the right card for a special occasion.
What stands out most is that Aaron always has a smile on his face and makes customers feel welcome and valued. His kindness, patience, and excellent customer service truly deserve to be recognised.
It is rare nowadays to come across someone so dedicated and genuinely caring in their role. Aaron is a real credit to the Card Factory team, and I hope his hard work and positive attitude are appreciated by management.
Thank you for taking the time to read this letter.”
“I visited the store in Purley today. Was very impressed with the service that I got. Picked up three cards, when the cashier told me that I was entitled to get a fourth one for free. So I went and got one that I knew that I would also needed, as my wedding anniversary is coming up.”
“Visited Card Factory in West Wickham to buy a card for young child. Couldn’t see what I wanted so asked a staff member for help. Katie helped direct me and even took time to make sure the card I selected was appropriate. Great to have a staff member who provided help with a smile. Good to see someone with great customer service skills”
