Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 471 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gemma in East Ham was cheerful and courteous in spite of the very heavy rain. I usually find the card I am looking for in Card Shop.”

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Posted 2 months ago

“The staff member in question had such a welcoming and professional manner as I entered the store and again at the till. The lovely member of staff was called Claire. I was visiting the West Bromwich New Square. Please forward my comments onto her. King Regards. S. Kenny”

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Posted 2 months ago

“Visited the Kidderminster shop today very helpful assistant Tracy”

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Posted 2 months ago

“Excellent customer service , very helpful, wish all shops were like this thursday 👍👍👍👍👍💯”

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Posted 2 months ago

“Needed to get Valentine's present and the 3 women in Preston deepdale shop were brilliant in helping ( Mandy, Nikki and Chloe) couldn't ask for a better service”

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Posted 2 months ago

“The Swansea store is always a pleasure to visit. Nothing is too much trouble for the staff, who are always busy! Well done!”

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Posted 2 months ago

“The young lady in the Fareham shop is always so happy and helpful, which is a rare thing these days.”

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Posted 2 months ago

“I spent hours finding photos and designing personalised cards. Card Factory cancelled my order saying they had lost it, so my time wasted. Customer service said they would resend a calendar but lied. I didn’t have it for my mum’s Christmas present and had to drive around xmas Eve looking for one - which couldn’t find. Very bad indeed on the phone, not caring at all, saying only accept posted complaints. Awful people.”

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Posted 2 months ago

“5th February. I went to your branch at Civic Centre Wythenshawe and I walk with the aid of a walking stick as I buy all my Birthday Cards at the beginning of the year walking stick,glasses,my bag reading cards,makes it very hard for me to do but I experienced a very easy shop today as the assistants Amanda and April were on hand to help me find the cards I needed made sure I had everything I needed.In my opinion both these ladies are an asset to your company they made my shopping an experience that I won't forget and I look forward to going in your store again. Mrs I.Stuttard”

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Posted 3 months ago

“Today 5th February 2025 I visited the Walkden Branch of the Card Factory. I was served a very pleasant, bubbly, friendly young lady called Julie. She was very helpful and polite and I feel is a great asset to your company. Well done Julie”

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Posted 3 months ago

“Once again wea serviced by Jill.Always very pleasant &helpful always greats with a smile.”

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Posted 3 months ago

“Been to Card Factory Inverness today - great shop - really helpful staff and fantastic post Christmas deals.”

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Posted 3 months ago

“Visited my local card factory today. Another excellent visit great customer service and good range of products. Good prices. Diane served me today and she was fantastic. My local Hanley branch.”

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Posted 3 months ago

“I visited the Hempstead Valley store back in December of 2024 and was served by a lovely young lady called Claire Macbeth. She was extremely helpful at the till area where she served me as I needed some other cards which I couldn't find, so she kindly went to find a selection for me which I was very grateful for. Very friendly and gave terrific customer service.”

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Posted 4 months ago

“Ordered a special Xmas card for my mother on 9th December Ordered stated delivery 12th December Checked on 12th and order now stated Thursday 19th December checked on 18th and it now states Saturday 21st December Absolutely disgraceful I am disgusted with this company and I only hope the card reaches her in time My mother lives 4hrs away so it's not as if I can just drop in”

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Posted 4 months ago

“The lady michell who served me today made sure I had everything I needed although the shop was really busy thank you”

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Posted 4 months ago

“Everything perfect Christmas card, Festive Environment and friendly service.”

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Posted 4 months ago

“Ordered my friends birthday card should of come yesterday 13/12/2024 now waiting for it today on 14/12/024 still not arrived what a complete rubbish firm do not order from them they don’t deliver but they take the money from your bank be warned”

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Posted 4 months ago

“Always first class customer service. Assistants always happy to help and nothing is too much trouble for them regardless of your query. I always go to card factory first when looking for particular cards.”

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Posted 4 months ago

“I visited card factory in boscombe today and they were extremely helpful even though they were very busy a young lady I think was named Lacey was so very fast in blowing up my 4 helium balloons and was very helpful indeed I hardly ever write reviews but had to on this occasion as the staff were so great”

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Posted 4 months ago

Card Factory plc is rated 4.6 based on 471 reviews