“If I could give less than 1 star I would. My mum ordered personalised calendars online and for some stupid reason they had 2025 ones on sale, why would anyone want a 2025 calendar in November 2025??? They are refusing to do anything to sort this matter out and what a surprise they have now removed them from sale. Really disgusting company with customer service who treat you like rubbish.”
“Breck Road Liverpool 5
Staff are always so welcoming and helpful. Nothing is ever too much trouble.
The store always has what I am looking for. Cards,gifts are always great value
The shop I always go to first for cards.”
“The calendar stand does say, 'from' £2.99.But it doesn't reveal the price range, nor which ones are more expensive Thus, at the counter, I'm told the one I'd selected was £4.99.This is, of course, bad business practice. Ultimately, deception. When I mentioned this to the counter assistant, no answer. Indifference”
“The calendar stand does say, 'from' £2.99.But it doesn't reveal the price range, nor which ones are more expensive Thus, at the counter, I'm told the one I'd selected was £4.99.This is, of course, bad business practice. Ultimately, deception. When I mentioned this to the counter assistant, no answer. Indifference”
“Went above and beyond too help me find the exact cards I needed. With a smile and politeness, which seams to be lost in other stores. Thank you to the staff at Rhyl Marina retail park.”
“I was in our Enniskillen shop this morning and was served by a lovely girl called Dawn. She went out of her way to help me, very pleasant friendly lady.”
“Yet again I was shopping i your Card factory shop in SALE. Yet again one of your staff came to the rescue the lovely lady Kim what diamond this young lady is a total asset to your company as is all the staff all have smiles a wonderful customer care . Will be back in the next couple of week's to finnish my card shopping total up to now nearly 70.00. Thank you Kim one happy shopper. xxxxx Regards Cath Swann. xxxx”
“Very happy with the service I received at Card Factory in the East Ham branch, I was served by Gemma. She was very polite and very helpful. Thank you.”
“Placed an order with Card Factory and was supposed to arrive by yesterday.
Contacted customer services to be told got to leave it a few days as it takes 3-5 days as they don’t offer a 48hr delivery…. Told her I have proof in an email from Royal Mail it was sent on a 48hr delivery to basically be told I’m lying because they don’t do that 🤣🤣
Proof is in the screenshots 🤣 customer services obviously haven’t a clue what they are on about as you can see it was sent 48hr tracked”
“The stickers on the front of the cards absolutely ruin the card. They don't remove properly and when a concerted attempt to remove the sticky left behind it ruins the card leaving grey, sticky streaks and a sticky mess. These cards had to go straight in the bin. Why on earth use labels that don't remove properly? It doesn't take much to use a different system or a label that doesn't leave a sticky mark.”
“I didn't have a bad experience at care factory..but I can't find the right place to give a good review......their very nice with good selection of products especially in Chester le street.”
“Whenever I visit my local card factory shop with is on Mansfield Road. Sherwood NG5 3BB. I am met with helpful, friendly staff who give a 100percent service. It is a pleasure to shop there S.Turner 😀”
