I work in a school near our local Card Factory( Northbrook Street RG141DT) and we have used our store in Newbury on a number of occasions for our charity days, Ofsted results, community library opening etc. The staff have always been outstanding - a accommodating, friendly and super efficient! Manager Helen and her deputy Chloe always go the extra mile to ensure the occasions we are celebrating are made memorable for our children and school. Thank you so much ladies. On Saturday I visited the store and Helen ( the manager who is always so helpful) helped me with a number 7 balloon ( +glasses, badge and banner)for my great nephew's birthday - he was delighted!! However on the way to the party the foil balloon incurred a puncture and I popped by the store to sort out another. I took in the old balloon and another lovely Helen was quick to help me when I relayed what had happened. My great nephew was distraught and she was sympathetic to the situation and called Chloe over to discuss the situation. I was given another balloon! I can't thank all of these lovely ladies enough for making his birthday a memorable occasion. He absolutely loves balloons and was really pleased when I walked back to the car with a new balloon - his face completely lit up and I told him that the ladies in the shop were super kind and gave him a brand new balloon!