I went into your Chatham shop in the Pentagon Shopping Centre to browse gift boxes and cards. I was having trouble trying to find the right gift box for a present I had bought previously. I asked Vicky for help and she was fantastic. She helped me put the present inside a few gift boxes until I found the right one. Then helped me pick out some tissue paper. Nothing was too much trouble. Then when I went to the payment desk Ben was so helpful and friendly because of this I asked him for both their names so I could praise them. Great customer service from both of them. They are a credit to your company.