i bought a backpack from a store while i was on holiday last summer. The bag was completely torn in many spots after 2 weeks. I ve communicated with the company through messenger, nobody answered (its been like 6 months now). I sent them email with photos of the bag and at some time they answered that they would send me an online voucher which i never received though i've sent them more than 5 emails. They answer in Italian and you should use translation in order to understand what they are saying. Probably the worst customer care I've ever communicated with.