HORRIBLE auction site. This site is definitely a scam. They offer ZERO customer service. You cannot ask questions about the item to the seller until after you pay, which would be too late. You need to make sure you can ask all your questions before you bid, not after. Descriptions are very incomplete and many times you need clarification or more information, especially if the item you want to bid on costs thousands of dollars. Catawaiki does not respond to emails. There isnt a phone number to call. No way of communicating whatsoever. And if there is an issue with the seller, after you pay, or if the item is not what you had expected, you are out of your money. The only way you get your money back is by filing a dispute with your credit card. It's a complete nightmare, and they charge you (the buyer) 9% of the sale!!!!!! Which is completely outrageous. But they offer you no service whatsoever for that fee. They also charge the seller, and from what I heard, they also have no customer service. Basically, we are money cows for catawiki. They just collect their fees and do nothing else. Then you dont get the merchandise, and they continue to remain silent, never reply to your emails. No refunds at all. I Should have read the reviews first. I closed my account completely. Never again!!!