Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 684 Reviews

6 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 684 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Catawiki made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Catawiki 1 star review on 22nd October 2025

Matthew Graham

Catawiki 1 star review on 16th October 2025

Jolie Reuben

Catawiki 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Christabelle

Catawiki 1 star review on 5th April 2025

Jadolala

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I honestly didn’t expect to find such a dependable INC Celineeloninc.org helped me turned situations around”

Helpful Report

Posted 2 hours ago

“Every experience I’ve had with IGRINC.ORG has been smooth and dependable. They truly deliver on their promises.”

Helpful Report

Posted 1 day ago

“Every experience I’ve had with IGRINC.ORG has been smooth and dependable. They truly deliver on their promises.”

Helpful Report

Posted 1 day ago

“I was able to get an amazing assistant. I’m so excited”

Helpful Report

Posted 1 week ago

“Working with IGRINC.ORG was simple, efficient, and reassuring. Their team acted quickly, communicated clearly at every stage, and managed each detail with precision. Professional and dependable, they made the entire process smooth and worry-free. Finding a service that’s both fast and trustworthy is rare, but they truly lived up to it.”

Helpful Report

Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“Be careful, Catawiki is fraudolent, not transparent, and the customer support ignores you instead of helping out!! My account was blocked with the false accusation of funbidding. When I asked for explanations, evidence or even just a bill to pay to resolve the situation, obviously the customer support just ignored my request. Since I just won a lot for a very good price before this happened, they probably thought I am a dangerous customer...”

Helpful Report

Posted 3 weeks ago

“Not a single dollar lost, everything was returned perfectly.”

Helpful Report

Posted 1 month ago

“Recover your money back from online trading scam”

Helpful Report

Posted 2 months ago

“I recently won an auction on Catawiki after spending a lot of time researching the item and bidding carefully. To my surprise, the seller cancelled the order afterwards, simply because they were unhappy with the final price being “too low.” What baffles me is that Catawiki allowed this without offering the buyer any protection or compensation. If the roles were reversed and I had bid too high, the seller would have gladly accepted, yet now even to I won fairly I'm left empty handed. An auction should mean that both parties honor the outcome, otherwise the entire process loses credibility. Unfortunately, Catawiki seems to favor sellers in these cases, leaving buyers with wasted time and frustration. I cannot recommend Catawiki to anyone who expects a fair and reliable auction experience”

Helpful Report

Posted 2 months ago

“Catawiki support is evasive, wriggle out of uncomfortable situations and are covering up for and siding with non-shipping sellers and for non-paying bidders.”

Helpful Report

Posted 2 months ago

“Catawiki is run by corrupt, inept, incompetent losers...”

Helpful Report

Posted 2 months ago

“This is increasingly starting to feel like a scam. Auctions I won over ten days ago are still marked as “being prepared,” well beyond the originally stated timeframe. To make matters worse, I’ve now been charged twice for the same transaction—once yesterday and again today. Customer support is virtually nonexistent: there’s only an unhelpful bot and an email address that no one replies to. The so-called “live agents” appear to be available for only a few hours on weekdays. After winning five auctions on this platform, this experience has been deeply disappointing.”

Helpful Report

Posted 3 months ago

“Didn't deliver the package”

Helpful Report

Posted 3 months ago

“I have been using Catawiki for some time, and unfortunately, I must express my growing disappointment with the inconsistent and often unprofessional behavior of certain so-called "experts" on the platform. It is deeply frustrating to see that low-quality reproductions and fakes are regularly approved and sold without issue, while rare, authentic, and valuable collector's items are repeatedly rejected without clear justification. I personally experienced a situation where one of my items was approved by an expert and sold successfully at a good price. Just two weeks later, I submitted an identical item from the same batch — and it was rejected by another expert, Matteo Fornetti, stating that the item "does not meet expectations." In my opinion, Mr. Fornetti demonstrated a complete lack of knowledge and understanding of the category in question. The inconsistency between experts undermines trust in the platform and creates confusion and frustration for sellers who work hard to present genuine and unique pieces. Catawiki must seriously reconsider the qualifications of some of their so-called "experts" and improve internal standards to ensure fairness and professionalism. Otherwise, it risks losing the trust of serious collectors and sellers alike.”

Helpful Report

Posted 3 months ago

“I'm writing this here because I'm not getting any response through your official channels. One of my support queries has been pending for 6 days with no reply, and I submitted another one yesterday as an urgent issue — I received a broken object, the seller is refusing a refund, and I know that your policy requires claims within 3 days. I’ve sent clear photos and messages multiple times, yet there’s been total silence. You charge an extra fee for buyer protection, but in this case there has been no protection at all. This is deeply disappointing and unacceptable.”

Helpful Report

Posted 3 months ago

“I’m extremely disappointed with Catawiki. I bought what was advertised as an “acrylic painting on canvas,” but what I received was just a printed image with no artistic or real value. It’s heartbreaking because I trusted this platform, thinking they ensured some level of verification and authenticity for the items they sell. After digging deeper, I’ve seen that the same seller has other listings described as original artworks, but they all look like images generated by AI. It’s infuriating to realize that anyone can upload anything and deceive buyers, while Catawiki washes their hands of any responsibility. What makes it worse is that the seller completely ignores my messages, and Catawiki takes weeks to reply, only to tell me to sort it out directly with the seller. I feel utterly unprotected as a buyer. All I want is my money back and to leave this awful experience behind. I won’t be buying from Catawiki again and strongly advise others to be extremely cautious.”

Helpful Report

Posted 3 months ago

“I purchased an item on Catawiki that was clearly listed as brand new. What I received was heavily tarnished, extremely used, and in very poor condition — completely misrepresented. I submitted a complaint with photos, and Catawiki acknowledged that my claim was valid. However, more than 10 days later, I have received no refund, no return instructions, and no real resolution. Catawiki advertises itself as a platform with expert-reviewed listings and a safe buying experience, but in practice, they do not take responsibility when sellers mislead buyers. Despite admitting the problem, they have offered no meaningful help. I'm very disappointed with both the product and the customer service. I expected much better.”

Helpful Report

Posted 3 months ago

“After submitting a withdrawal request and not receiving a response for several days, I noticed that the funds in my wallet had disappeared without any explanation. I waited patiently for a week but received no communication about the issue. Eventually, I reached out for help using the contact information in my bio. Fortunately, they responded and were able to assist me in recovering the lost funds.”

Helpful Report

Posted 4 months ago

“I am a seller and unfortunately 2-3 times an item wasn’t paid by the bidder, but their system reoffererd the item without us aware and someone bidded 2 euros and won without our knowledge, this item we sold before because people kept not paying. The issue is now the person left negative review which affects our reputation, I think they should offer more protection against such cases as this is not fair. We even offered the customer another free fossil, but they are not responding. This is very unfortunate and a lack of customer service from catawiki. Really disappointing as I’ve been on Catawiki for 4-5 years and got 100% positive feedback and we are a small business that cares for customers. Really shameful on catawikis part. As it was their systems issue, and we have checked and AGAIN, their system has uploaded the item again when I’ve told atleast 3 representatives that this item wasn’t available and sold already???? At very best they should neutralise the review and remove the item from their system.95726514”

Helpful Report

Posted 4 months ago

Catawiki is rated 1.3 based on 684 reviews