“After 2 months I have still not received my item. Customer support is useless ! By the way, if they don´t like your review, they will remove it !! Shame on you !”
“Garantie tot aan de deur.
heb een pakket geopened en hij was beschadigd omdat het 3e dag was kreeg ik geen garantie meer van ze.
wat een kut bedrijf.”
“Buyer protection that runs out without telling you.
On 25 July 2026 I paid €175.95 for a chandelier from Abello Antiques (Spain): €55 for the item, €85 shipping, €28 VAT and €7.95 for Catawiki's "buyer protection."
The seller shipped it on 5 August. On 20 August it was returned to him, and no reason was given. It never reached me. The seller assured me several times that he would send it again, so I waited, as any reasonable buyer would.
Two months later I'd heard nothing. Catawiki then closed the conversation, cut off my contact with the seller (Catawiki controls all messaging), and told me I had "lost my opportunity" to claim. Apparently I should have opened a claim after one month.
I was never told this. The seller had my money and the item and kept promising to resend it. Even so, Catawiki decided I'm the one who missed a deadline. I made a formal complaint, and the only reply was that the case is closed.
So I paid €7.95 for protection that quietly expired while I was waiting in good faith on the seller's promises. I have no item and no refund, and I can't even reach the seller.
If you buy on Catawiki, set your own reminder to open a claim the moment a delivery is late. Don't take the seller's word for anything, and don't expect Catawiki to stand behind you. I won't be using them again.”
“Extremely disappointing communication and service from this company.
I listed two highly collectible items for sale, both with reserve prices in place to protect their value. When I submitted the listings for the second time, I noticed that the reserve prices had been removed and the items had instead been listed with no reserve.
I have contacted the company multiple times by email before the auction went live, specifically to address this issue, yet I have received no response whatsoever. This is extremely concerning. If either auction ends below the value I had set as the reserve, I could potentially lose a significant amount of money because of a change I did not authorise.
I have now requested that both of my collectible items be removed from the auction.
The complete lack of communication throughout this process has been extremely disappointing. When dealing with valuable and highly collectible items, sellers need to have confidence that their instructions are being followed and that the company will respond when an issue arises.
Unfortunately, my experience so far has been very poor. I would strongly recommend that anyone considering using this company carefully consider the level of communication and service they provide before listing valuable items.”
“Dont trust them! Bought an item for 7 euro’s Total amount was 39 euro’s. After the auction I should have paid 30 euro’s extra importduties. Catawiki should warn Customers during the auction of the extra importduties. I refused to pay 30 euro’s extra on my winning bid of 7 euro’s. Read the catawikireviews, they have growing problems They have a lack of transparency , poor customerservice
You are warned, dont do business with Catawiki.”
“Deceptive "Expert Catawiki Estimates" Validate Ghost Brands – Proceed With Extreme Caution!
Deceptive "Expert Estimates" Validate Ghost Brands – Proceed With Extreme Caution!
I recently (29/10/2026) won an auction on Catawiki for a watch listed with an official "Expert Selection" badge and an estimated retail value of €1,100 – €1,300. After winning, I decided to independently investigate the brand.
What I found was shocking:
- The brand has no legal business registration in its claimed origin (Switzerland).
- Their website contains dead/misdirected social media links and appears built purely as an artificial price anchor.
- The watch was shipped from France by a wholesale entity, while identical lots sell continuously on open platforms for under €100.
Catawiki's "experts" actively validate these massive, fictional retail estimates, tricking everyday buyers into thinking they are bidding on high-end luxury goods at a discount.
While I am receiving a refund under EU 14-day withdrawal laws, this is ONLY because I personally caught the issue and pushed back hard. If I had simply trusted Catawiki's expert stamp, I would have paid €440 for a €100 factory watch. Catawiki is complicit in validating fake retail prices for phantom companies. Double-check every "expert estimate" independently before placing a bid!”
“They will charge you for protection yet do nothing if you need help with an order. Then if you leave negative review they will remove it to protect the seller all while keeping you 9% + 3 eur. THIEVES”
“The experience has deteriorated significantly after purchasing hundreds of items.
Now the sellers all seem like top sellers with reliability ratings close to 100%, only because Catawiki support unilaterally deletes or transforms negative seller reviews into neutral ones.
This makes the seller's qualifications unreliable, with the risk of purchasing items from sellers whose positive reviews are distorted.
Another problem is the cost of shipping since they activated smart shipping, which means paying 3 or 4 times the actual cost.
For shipping from Italy to Italy with the Post Office, they charge between €20 and €30.
A disgrace.
I will never buy from Catawiki again.”
“I wish I could give them no starts. They have done away with any phone support and live chat. They force you to correspond via email, which is unmonitored and they don't answer. I've sent at least 40 emails regarding two issues (fault of the seller/I am the buyer) neither of us can get any assistance, I've been a long term customer of Catawiki, but the frustration in trying (and failing) to get anything resolved has pushed me away for good. It's a shame when a company could care less for their sellers or buyers.”
“I purchased a rug but on arrival it was the wrong colour for the room. I immediately attempted to re list it to sell. Was kept waiting for 3 weeks then after numerous enquiries was sent a refusal note that meant I could not sell it. When pressed the reason given was that it had already been sold. ? I have tried to get clarification but have been summarily ignored. Would not recommend this site to anyone after this”
“Extremely frustrated with Catawiki's submission process. I have tried to list great quality Pokémon items multiple times, only for them to be repeatedly rejected.Initially, the experts claimed my items did not meet their €50 minimum value threshold. To fix this, I grouped more items together to easily clear that threshold, but they still rejected the lot anyway. Their valuation is completely inaccurate based on current market prices.It feels like the experts are highly biased they accept identical objects from other sellers while constantly rejecting my lots. They make it incredibly difficult for genuine sellers to get approved. Catawiki's expert system needs a major upgrade and a serious review for consistency and fairness.”
“Catawiki refuses to take any responsibility for damaged deliveries that were deliberately soiled, along with irregularities regarding shipping costs. My file (lots 104360370 and 104347051) has been with them for a long time, but customer service simply refuses to review the 27 pieces of evidence and the unboxing video via Google Drive. To top it all off, following a request from the seller, employee Yan simply removed my negative feedback from their own platform under the pretext of 'insufficient information'. This proves exactly how Catawiki silences consumers to secure their own commission. This platform and its employees are completely unreliable.”
“Catawiki consists of a bunch of arrogant and incompetent experts who think they own the site and have absolutely no courtesy towards customers. Fake listings, inconsistent expert vetting, unresponsive & very slow customer service.”
“There was a problem with a item ( the display doesn’t work properly) that problem wasn’t in the description. The seller assumes that there was a problem but didn’t assume the refund. The catawaki platform also didn’t assume. With pay a extra tax for protection of the consumer and maintenance the quality standards. Maybe they are right if the quality standards they want to follow are so low as they demonstrated everything is okay. There is also a specialist in every auction but clearly is not for guaranty the quality”
“To je jedna od najgorih aukcijskih kuća. Kvazi "experti", su obični mufljuzi. Pojma nemaju. Provizije su im strahovito visoke. Uzimaju po 20% provizije za prodaju, i onda još Payoneer,njihova partnerska firma, uzima po 6% za transfer novaca. Također naplačuju i proviziju kupcima. Ovo je jedna reket organizacija. Bolje je NEMATI posla preko njih.”
“After dealing with ongoing delays and a lack of clear answers, I realized I needed a more effective solution—and reaching out to the team was the right move.
They approached everything with structure and clarity from the beginning. They listened carefully, explained the process step by step, and followed through with consistent updates and real results.
🔹 Structured Approach
🔹 Clear Guidance
🔹 Consistent Updates
An excellent choice for anyone seeking dependable and professional support.”
“I’ve lost over 400 euros because they tell the buyer about their Buyers Protection Policy if you don’t get a delivery, you have to pay for this too! Three deliveries did not arrive and I had to pay.
It’s ridiculous how they do business! I have read many similar reviews. I just wish I did my homework prior to using there very untrustworthy site.”
