Catawiki Reviews

1.3 Rating 540 Reviews
5 %
of reviewers recommend Catawiki
1.3
Based on 540 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 15th March 2024
Claude
78
Anonymous
Anonymous  // 01/01/2019
I've sold several items on Catawiki without any problem and would like to put some negative remarks from other persons in perspective (I'm not affiliated with Catawiki in any way). 1. The "experts" have to assess the products offered online, they can't touch or feel the objects. This fundamentally makes evaluation of some products hard if not impossible 2. Likewise, as a buyer only online assessment is possible with all it's drawbacks. Some items need to be assessed in person. Personally, I would never buy a car or expensive item without being able to see it in person first. The whole online thing is totally different from real person-to-person trades and a buyer should bid according to the extra risks - not on assumptions that everything is fine just because an expert has assessed the stuff. The expert just can't asses properly through online pictures only. If online wasn't possible, many items wouldn't even been available for buyers. About the shipping costs: a buyer should check shipping costs and again not assume things. Catawiki allows bidding from all over the world. I have items I don't want to ship to certain countries because shipping to those countries is unreliable or insurance is impossible. Therefor for those countries I specify very high costs on purpose to discourage bids from there. Reaction times from Catawiki support are indeed slow. However all my questions were answered eventually. Finally, Catawiki is for special products with collector value. The reason why I've ditched eBay for those products is that eBay support is 10 times worse than Catawiki, at least for me here in Europe, and that eBay doesn't seem to have the right exposure anymore for this kind of products. eBay has become a sort of Amazon for run-of-the-mill consumer stuff.
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Posted 11 months ago
As auction sites go, this one is not as bad as others can be, but there is a learning curve... There are always risks associated with buying at auction, and I think people kind of always forget that until there is a problem... I have sold and bought over 100 items on catawiki over the last few years, at first I was a bit puzzled coming from the world of Ebay.com. Catawiki does not work the same, and I think this might explain the comments below. Catawiki doesn't operate a "no questions asked policy" like eBay. Buyers and sellers are expected to communicate and agree. Catawiki will only intervene in last resort. Over the years, I have also experienced a few issues with a couple of lots mostly due to shipping issues which as such have nothing to do with Catawiki. Catawiki doesn't store items, it doesn't ship them, it evaluates the items using the same pictures buyers see during the auction. All the handling is done by sellers. It is true that their customer service is slow, but all my issues were resolved nevertheless and I never had a problem recovering paid money. For this to go smoothly, I always follow the catawiki process: - contact the seller, describing the issue, and ask for a resolution. - tell catawiki immediately that there is something wrong, you can log a ticket via the website's help section or telephone them. I found phoning works better, the telephone number is displayed when you click the "I still need help" button at the bottom of the help articles. If you have done both steps, you can assume all parties are aware, from this point, if you and the seller cannot agree, catawiki will step in and decide what to do. Customer service was always courteous and helpful. They usually look at the case, and provided you have followed the process, will provide a fair resolution. I know that in the cancel culture we live in people tend to use excessive language quickly if something doesn't go their way, but the words "scam" or "con" are in complete contradiction with my experience of the site.
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Posted 4 years ago
Bought an engagement ring recently. Their expert appraisal was a bit high but still got a really good deal. Arrived a week early with all the correct paperwork. No issue here.
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Posted 4 years ago
I have bought lights and pans, from Netherlands and Italy with no problem on arrival. I was very worried when I saw the reviews after having bought my auctions. I am glad to have been wrong. I am giving 4 stars because the customer service is so so and the app crashes at crucial moments for auctions which means I miss a few.
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Posted 4 years ago
I am a buyer with Catawiki. I have been very pleased with my purchases. Many are one of kind items. Descriptions of my purchases have been accurate. I believe the commission being charged from the buyer is unreasonable. As the postage is also unreasonable. This company is relatively new and has some serious administrative issues to be addressed. But the concept is better than most online auctions. I don't think you should add minutes to the auction. It's obvious you want to get the highest bid possible by resetting the clock, but is not an incentive for a real auction afficionados. Once worked out, I believe Catawiki will be as competitive as eBay!
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Posted 5 years ago
I buy occasional coins from this auction site and although the delivery charges can be high (from Europe) the system works well
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Posted 6 years ago
Catawiki is rated 1.3 based on 540 reviews