Catawiki Reviews

1.3 Rating 540 Reviews
5 %
of reviewers recommend Catawiki
1.3
Based on 540 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 15th March 2024
Claude
78
Anonymous
Anonymous  // 01/01/2019
I have mixed experiences. As a buyer and experienced collector I already got several excellent objects there. On the other Hand I also had some bad experienced. First of all - many sellers add crazy high shipping costs. For example I ordered a drawing, basically an A4 piece of paper. Shipping was 22 Euro (!) - inside EU - I checked the prices, for 14 € I could get a 20kg package incl. insurance I contacted catawiki support but just received a generic email, which basically said - contact the seller, no our problem. I have the impression that many sellers on Cata make an extra high shipping price just in case their auctions don't go to well. Other than ebay, Cata doesn't care about this. Also there was no possibility to contact the sellers before you bought the object. So you MUST pay before you can have any communication. As I never bought anything above 300€ so far, my risks weren't too high, but buying something of the really expensive stuff I probably won't risk, especially after reading the other reviews.
Helpful Report
Posted 1 year ago
It is just a crappy evolution of ebay. VERY HIGH FEES. The idea is good. The result awful. I think it is up to the "expert". Some are fair, some just retarded. I sold many things, and if you find the right expert, things may be fine. If not, it is a disaster. Inside the same department, there may be more than an expert, and this makes things complicated if you trust one and not another. For example the department of Photographs is shared between a very professional French woman (who used to work with one of the best auctioneers on France), and a Chinese chap (who is just not intellectually gifted, not his fault, and do not follow the agreements, and this is his fault). On my side, I promised that I won't send artworks to customers if the Chinese will handle them again. It is a pity: the company had a good idea, but "relocating cheap" with human resources has a price. I hope they will change, and I will be glad to work with them again. Good luck.
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Posted 2 years ago
Won a Roman coin that could not be shipped to the U.S. due to antiquity laws which were not posted. Made several large purchases prior without any problem. Made my payment but did not hear back concerning a refund from Catawiki after several emails and 2 weeks. In the meantime the seller was very communicative but his hands were tied. I took the initiative to put in a credit card claim. Only then did Catawiki send an email with rude comments and disciplinary action threats. All in all, terrible customer service for the honorable sellers from which I purchased from.
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Posted 3 years ago
CATAWIKI PHONE NUMBER NOT CORRECT CANNOT GET IN TOUCH INTERNET HELP A WASTE OF TIME MANY PROBLEMS WITH PURCHASES AND NOBODY TO CONTACT
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Posted 5 years ago
Catawiki is rated 1.3 based on 540 reviews