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“I have mixed experiences. As a buyer and experienced collector I already got several excellent objects there. On the other Hand I also had some bad experienced. First of all - many sellers add crazy high shipping costs. For example I ordered a drawing, basically an A4 piece of paper. Shipping was 22 Euro (!) - inside EU - I checked the prices, for 14 € I could get a 20kg package incl. insurance I contacted catawiki support but just received a generic email, which basically said - contact the seller, no our problem. I have the impression that many sellers on Cata make an extra high shipping price just in case their auctions don't go to well. Other than ebay, Cata doesn't care about this. Also there was no possibility to contact the sellers before you bought the object. So you MUST pay before you can have any communication. As I never bought anything above 300€ so far, my risks weren't too high, but buying something of the really expensive stuff I probably won't risk, especially after reading the other reviews.”
“It is just a crappy evolution of ebay. VERY HIGH FEES. The idea is good. The result awful. I think it is up to the "expert". Some are fair, some just retarded. I sold many things, and if you find the right expert, things may be fine. If not, it is a disaster. Inside the same department, there may be more than an expert, and this makes things complicated if you trust one and not another. For example the department of Photographs is shared between a very professional French woman (who used to work with one of the best auctioneers on France), and a Chinese chap (who is just not intellectually gifted, not his fault, and do not follow the agreements, and this is his fault). On my side, I promised that I won't send artworks to customers if the Chinese will handle them again. It is a pity: the company had a good idea, but "relocating cheap" with human resources has a price. I hope they will change, and I will be glad to work with them again. Good luck.”
“Won a Roman coin that could not be shipped to the U.S. due to antiquity laws which were not posted. Made several large purchases prior without any problem. Made my payment but did not hear back concerning a refund from Catawiki after several emails and 2 weeks. In the meantime the seller was very communicative but his hands were tied. I took the initiative to put in a credit card claim. Only then did Catawiki send an email with rude comments and disciplinary action threats.
All in all, terrible customer service for the honorable sellers from which I purchased from.”
