Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 673 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 673 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is increasingly starting to feel like a scam. Auctions I won over ten days ago are still marked as “being prepared,” well beyond the originally stated timeframe. To make matters worse, I’ve now been charged twice for the same transaction—once yesterday and again today. Customer support is virtually nonexistent: there’s only an unhelpful bot and an email address that no one replies to. The so-called “live agents” appear to be available for only a few hours on weekdays. After winning five auctions on this platform, this experience has been deeply disappointing.”

Helpful Report

Posted 5 days ago

“Didn't deliver the package”

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Posted 5 days ago

“I have been using Catawiki for some time, and unfortunately, I must express my growing disappointment with the inconsistent and often unprofessional behavior of certain so-called "experts" on the platform. It is deeply frustrating to see that low-quality reproductions and fakes are regularly approved and sold without issue, while rare, authentic, and valuable collector's items are repeatedly rejected without clear justification. I personally experienced a situation where one of my items was approved by an expert and sold successfully at a good price. Just two weeks later, I submitted an identical item from the same batch — and it was rejected by another expert, Matteo Fornetti, stating that the item "does not meet expectations." In my opinion, Mr. Fornetti demonstrated a complete lack of knowledge and understanding of the category in question. The inconsistency between experts undermines trust in the platform and creates confusion and frustration for sellers who work hard to present genuine and unique pieces. Catawiki must seriously reconsider the qualifications of some of their so-called "experts" and improve internal standards to ensure fairness and professionalism. Otherwise, it risks losing the trust of serious collectors and sellers alike.”

Helpful Report

Posted 6 days ago

“I'm writing this here because I'm not getting any response through your official channels. One of my support queries has been pending for 6 days with no reply, and I submitted another one yesterday as an urgent issue — I received a broken object, the seller is refusing a refund, and I know that your policy requires claims within 3 days. I’ve sent clear photos and messages multiple times, yet there’s been total silence. You charge an extra fee for buyer protection, but in this case there has been no protection at all. This is deeply disappointing and unacceptable.”

Helpful Report

Posted 1 week ago

“I’m extremely disappointed with Catawiki. I bought what was advertised as an “acrylic painting on canvas,” but what I received was just a printed image with no artistic or real value. It’s heartbreaking because I trusted this platform, thinking they ensured some level of verification and authenticity for the items they sell. After digging deeper, I’ve seen that the same seller has other listings described as original artworks, but they all look like images generated by AI. It’s infuriating to realize that anyone can upload anything and deceive buyers, while Catawiki washes their hands of any responsibility. What makes it worse is that the seller completely ignores my messages, and Catawiki takes weeks to reply, only to tell me to sort it out directly with the seller. I feel utterly unprotected as a buyer. All I want is my money back and to leave this awful experience behind. I won’t be buying from Catawiki again and strongly advise others to be extremely cautious.”

Helpful Report

Posted 2 weeks ago

“I purchased an item on Catawiki that was clearly listed as brand new. What I received was heavily tarnished, extremely used, and in very poor condition — completely misrepresented. I submitted a complaint with photos, and Catawiki acknowledged that my claim was valid. However, more than 10 days later, I have received no refund, no return instructions, and no real resolution. Catawiki advertises itself as a platform with expert-reviewed listings and a safe buying experience, but in practice, they do not take responsibility when sellers mislead buyers. Despite admitting the problem, they have offered no meaningful help. I'm very disappointed with both the product and the customer service. I expected much better.”

Helpful Report

Posted 2 weeks ago

“After submitting a withdrawal request and not receiving a response for several days, I noticed that the funds in my wallet had disappeared without any explanation. I waited patiently for a week but received no communication about the issue. Eventually, I reached out for help using the contact information in my bio. Fortunately, they responded and were able to assist me in recovering the lost funds.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“I am a seller and unfortunately 2-3 times an item wasn’t paid by the bidder, but their system reoffererd the item without us aware and someone bidded 2 euros and won without our knowledge, this item we sold before because people kept not paying. The issue is now the person left negative review which affects our reputation, I think they should offer more protection against such cases as this is not fair. We even offered the customer another free fossil, but they are not responding. This is very unfortunate and a lack of customer service from catawiki. Really disappointing as I’ve been on Catawiki for 4-5 years and got 100% positive feedback and we are a small business that cares for customers. Really shameful on catawikis part. As it was their systems issue, and we have checked and AGAIN, their system has uploaded the item again when I’ve told atleast 3 representatives that this item wasn’t available and sold already???? At very best they should neutralise the review and remove the item from their system.95726514”

Helpful Report

Posted 1 month ago

“In recent weeks, I saw several antique items that I wanted to bid on but for two of them the Catawiki seller did not allow Americans to bid on their items. These were small items that could have been easily packed and shipped. If you're looking for a truly international bidding platform, you'll be disappointed in Catawiki.”

Helpful Report

Posted 1 month ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 1 month ago

“Are some of TEMU's items being sold for much more and assessed as antiques by the so-called experts 😌”

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Posted 3 months ago

“My package after a month arrived,,,had gone thru customs,,but the coins that were supposed to be inside were gone,,,base of package had been opened and there was nothing inside,,,i reported this to Catawiki and they made it sound like it was my fault for accepting an empty package,,,wanted a police report, photos, documentation and in the end,,,they closed the case and screwed me out of $200 dollars..I wont ever buy a coin from them again,,,and i think they use shill bidders to drive the price up on objects...”

Helpful Report

Posted 4 months ago

“After almost three months, Catawiki has not offered a solution for not receiving a Lego building set. As a buyer, you are not protected in any way at Catawiki. You have to pay and then just wait. I received an empty box delivered to my home from Belgium. In my opinion, Catawiki should oblige the seller to take out shipping insurance. In my situation, the package was not sent in the box or the package was stolen at Vape and before delivery to PostNL. I reported it to Catawiki, but they are very antisocial and have not been heard from since. They collect money but do not adhere to European consumer regulations.”

Helpful Report

Posted 4 months ago

“Catawiki is vooral leuk voor Catawiki, de kosten zijn belachelijk hoog, en koopjes tref je niet. Wel veel namaak, maar daar wordt nauwelijks iets aan gedaan, erg jammer. Ik ben zelf powerseller gewesst op Ebay, en ook daar kan je best wat op aanmerken, maar het systeem is een stuk eerlijker naar bieders, en je winst bij verkoop een stuk hoger. Ook aanbieders ban nep zijn daar snel klaar, daar zorgt het feedback systeem wel voor.”

Helpful Report

Posted 5 months ago

“Terrible company”

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Posted 5 months ago

“I purchased a dinosaur tooth fossil for $550 plus shipping. My took the 'fossil' to a natural history museum, three museum staff examined the 'fossil', including a palaeontologist, all three museum staff reckoned the 'fossil' was a fake. I tried to get my money back but they would not give me a refund. I think my emails are answered by an AI robot which basically ignores my complaints. Can anyone offer advice?”

Helpful Report

Posted 5 months ago

“Stay clear as this has been the biggest nightmare of my life. They trick you into investing with all their lies and tactics. They are not a real company and have no address as the FCA warned me they are a scam. I tried to close my account and withdraw when I had over €445k but they continued to make excuses not to give me my money. The platform is fake your money does not go in the market they steal your money through opening a cointandem account and buy bitcoins with your money into different bitcoin wallet addresses. The company credit is fake, the bank details are not theirs it’s cointandems. They knew I had a daughter and I was unwell and they continued to gaslight me. Adi Reed who worked with them got close to me and told me it was a scam and introduced me to TheresachinRecovery INC he told me they're the best team to help me as they've given them a lot of problems lately by helping most victims in breaking their severs successfully, TheresachinRecovery INC passed excellently cause they did exactly what I was told they're capable of. Here is their details email t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 Please feel free to be vulnerable with them as their incredibility is topnotch.”

Helpful Report

Posted 6 months ago

“This unfortunate experience serves as a glaring example of a well-orchestrated scam. I was misled into investing more than $120,500, all the while believing that I was earning significant profits. Yet, when I finally decided to withdraw my earnings, the scammers continually insisted that I pay even more money upfront. Fortunately, I discovered COVSECLTD*COM, where their supportive and professional staff went above and beyond to ensure that I received my full refund without any further complications.”

Helpful Report

Posted 6 months ago

“Ever felt the crushing weight of being misled and seeing your savings slip away? 😟 You're not alone. Scams can happen to anyone, and they leave us feeling powerless. I found myself in this exact situation with a deceitful broker, unable to withdraw my hard-earned money. It was an overwhelming experience, but there was a glimmer of hope—[M`O`N`E`I`O`R`E`C`L`A`I`M.C`O’M stepped in just when I needed them most.Their team treated me with understanding and professionalism, guiding me through each step of the recovery process. 🙌 Thanks to their expertise, I reclaimed what was rightfully mine.”

Helpful Report

Posted 6 months ago

Catawiki is rated 1.3 based on 673 reviews