Catawiki Reviews

1.2 Rating 529 Reviews
5 %
of reviewers recommend Catawiki
1.2
Based on 529 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 3rd March 2024
Delia
Catawiki 1 star review on 3rd March 2024
Delia
Catawiki 1 star review on 25th February 2024
Anonymous
Catawiki 1 star review on 2nd February 2024
Louis
Catawiki 1 star review on 2nd February 2024
Louis
73
Anonymous
Anonymous  // 01/01/2019
BAD JEWELLERY QUALITY. They estimate on purpose very high to put customers to offer high. Fake jewellery
Helpful Report
Posted 1 day ago
Bad behavior and management of the experts. It turns out that you buy something through them and after a while you decide to sell it and they do not accept it because they are not sure of the authenticity of the object, an object that they themselves valued at another time. You feel scammed, deceived, it is not a reliable platform and the customer service does nothing or very little. I do not recommend this sales platform and I have plenty of reasons.
Helpful Report
Posted 3 days ago
Ordered a lamp. It came shattered. Made the complaint in time, received nothing. The seller says is my problem and he is not gonna reimburse. I paid the price for the item, transportation, customer protection fee and got nothing in return, only pieces of glass. I had more than 40 orders, from which 6 were not the objects described or were damaged, but this was the last one. I had enough.
Helpful Report
Posted 4 days ago
I didn´t receive my package from the seller LARAGM and nether the seller or Catawiki follows the subject, they simply don't care about it and stop replying my emails.
Helpful Report
Posted 1 week ago
Catawiki just don't do refunds even when a seller agrees. This is made them break the trust with the customers. The seller first sold a watch which he should already knew that the watch doesn't work. He recommend me to replace the battery and the local workshop said that the repair fee will be as much as the watch. Then the seller promised to refund but nothing happens. This is catawiki's customer support reply for Order no. 36654871. I called the customer support and they said they will cancel the order but then they send an email completely different which was absolutely unhelpful and useless. " Dear Customer , Thank you for reaching out to us in regards to your purchase of the lot https://auction.catawiki.com/kavels/ 80528531 . We're sorry to hear you've experienced issues with your purchase. Unfortunately and after reviewing your case we apoologize but it's not possible for us to fully support you in resolving this case. After delivery we give buyers 3 days to report any issues they might have, so that we can still hold on to their payments. After these three days the payment is released to the seller. As such we want to advise you to reach out to the seller directly in regards to the issues you've experienced with your lot. We recommend that you contact the seller in English. You can contact the seller via the following page: https://www.catawiki.com/en/fulfilment/buyer/orders https://www.catawiki.com/messages ​ We will also inform the seller from our side that they should respond to your messages directly in order to find a suitable solution as quickly as possible. " Order no. 36654871 I am a new customer who purchasing in good faith form the site and after this I had enough.
Helpful Report
Posted 1 week ago
I bought some Silver grain and coins, and got some fake silver. I opened a case but looks like after 1 mont, catawiki doesnt give a ****. so...alot of scams on catawiki as sellers and buyer protection from catawiki it's = 0. My story of how I lost 800euro...
Helpful Report
Posted 1 week ago
I bought a watch, received but was not as described. The watch was rubbish. I wrote a complaint to the helpdesk. The helpdesk does not respond. The helpdesk is not interested in your problem and you will pay buyer protection fee for nothing.
Helpful Report
Posted 1 week ago
Catawikibia disaster. No customer care at all but they charge everything. every fee. You can’t really and literally do nothing when things go wrong. They just don’t care. Bought some crappy watch from EU wanted money back - nothing, zero responsibility.
Catawiki 1 star review on 15th March 2024 Catawiki 1 star review on 15th March 2024
Helpful Report
Posted 1 week ago
I don't recomend this at all. Even if you pay a buyer protection, you are not protected. They give you 3 days to see if there are any problems. I personally have ordered wine from different providers. I found out sometimes 3-6 btl like vinegar, for which i lost at least 100 euro per order. No response, people don't care, no responsability. Their answer was that i have 3 days to test the merchendise. So if you order 100 btl you have 3 days to open them all to see if they are bad or not! Terrible, will never use or recomand this to anyone. Better prices on Amazon + they take responsability ! Don't use catawiki!!!
Helpful Report
Posted 2 weeks ago
very bad. no experts, just clowns
Helpful Report
Posted 3 weeks ago
Very disappointed with the communication. I bought a watch, in the advert its says in very good condition, but the screen came scratched. When I looked more closer to the pictures from the add, the scratch was cover. "The expert" what the Catawiki pretend to have, is only to take his commission, doesn’t care and study in details the product. Very disappointed!!! In the first picture you can see the scratch, in the second picture is from Catawiki website.
Catawiki 1 star review on 3rd March 2024 Catawiki 1 star review on 3rd March 2024
Helpful Report
Posted 3 weeks ago
Had a few successful buys last year, but now things went wrong in a horrible way. The company is clearly doing a rug pull and won't operate for long. The seller is clearly a fraudster and catawiki covers for him. Support is abusive. Horrible experience really.
Helpful Report
Posted 3 weeks ago
"Catawiki, the online auction, requires that a winning bidder (Buyer) deposits a sum equal to the price of the item plus a set shipping charge; delivery to an island costs slightly more. I had winning bid for a sofa and two chairs. I paid Catawiki 700 Euros for the furniture, 350 for shipping, 66 for Catawiki commission for 1,116 total. Seller required to ship promptly but after several weeks the items were still in Italy with the Seller, Arrediantiquariato Napolitano Carmine. They claimed arrangements had been made but the transport was delayed because of the holidays. Catawiki offered to cancel the sale, but the Seller promised me that shipping was imminent so I declined to cancel. A month after the sale Seller notified me that he had just discovered that I lived on an island and he demanded more. I didn’t want to start over searching for furniture so I agreed to pay more directly to Seller based on Seller’s promise that there would be no additional charges. Catawiki was not involved. A week later the shipper claimed he needed to rent a special truck because of the road to my house, even though I drove over it every day in an SUV and I had never ever had a problem with a delivery. Seller demanded another 180 Euros and I canceled the sale. Seller put in a claim to Catawiki for Shipment costs in excess of 650 Euros. Catawiki ignored all my statements, which were supported by copies of Seller’s emails and texts, and they approved Seller’s request for payment. My demands for copies of Seller’s emails and invoices was refused by Catawiki and I have never been told by Catawiki how much they intend to give him from my deposits, which means I have no way of knowing whether Seller’s claim includes charges that I had already paid him directly. Furthermore, Catawiki should be limited to paying from my shipping deposit, 350 Euros, and not take from moneys I deposited for the items."
Helpful Report
Posted 4 weeks ago
*BEWARE* This company are not straightforward and run along the lines of a scam. Their tracking information isn’t accurate and they delay payments without explanation. Even after you have been given a date for payment this changes without any reasonable explanation. Do not in any account trust this company. Customer service is terrible and does not resolve issues.
Helpful Report
Posted 1 month ago
If I could give zero stars I would. This company is very corrupt and allows counterfeits to be sold. Beware! Stay away. I bought a Balenciaga wallet that is not genuine. It is an obvious fake. I contacted Catawiki and they say they are investigating and that is a bunch of lies. I have posted pix showing the bad stitching. Balenciaga never stamps "genuine leather" on any of their pieces. Came in a box marked Made in PRC. People's Republic of China. I took a photo of a genuine Balenciaga wallet I own (left) next to the fake one (right) and if you look closely at the grain, you can tell it is fake. This is not leather, more like pleather. I will never do business with this company again.
Catawiki 1 star review on 25th February 2024
Helpful Report
Posted 1 month ago
Echoing many of these stories. Bad and pleasant customer service who are the frontline and very apologetic. Provided a negative review on the seller who demanded I pay Catawiki the VAT fee befire shipping and of course you have to pay the courier before delivery. Weekly calls to Catawiki Customer service with the same scripted message about being escalated to the senior team and backlog. Small claims court? What are the next steps?
Helpful Report
Posted 1 month ago
Hi, I have had the unfortunate experience of bidding for an item which eventually arrived but I do not believe it to be authentic. As the item was late in arriving with no shipping information, I was refunded the money that I had paid. For almost two months I have tried to return the bag to Catawiki for them to examine the item in person. They are still refusing but are demanding that I pay for the item, which I am refusing to do. I don’t understand why they don’t want to satisfy themselves about the authenticity of the item by agreeing to have it sent to them. I can only assume that they are not interested in whether they have misrepresented a lot on their auction site.
Helpful Report
Posted 1 month ago
They bid on their own products, pretend to ship them, and hope you don’t notice that they never sent the item! Then catawiki just waits for their deadline to pass and releases funds for goods that were never delivered. Complete scam, never use this website. I never received any item!!!!!!!! And they claim it’s my fault!!! Scammers.
Helpful Report
Posted 1 month ago
They closed account for no reason and held holding €3000 over 9 weeks now disgusting
Helpful Report
Posted 1 month ago
Complete waste of time . Couldn’t sign in or even create an account
Helpful Report
Posted 1 month ago
Catawiki is rated 1.2 based on 529 reviews