Catawiki Reviews

1.3 Rating 542 Reviews
5 %
of reviewers recommend Catawiki
1.3
Based on 542 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 15th March 2024
Claude
78
Anonymous
Anonymous  // 01/01/2019
Hi there ...too bad i got here too late! It is pointless i repeat my story which is so similar to many others already published. So just stay away from CATAwiki Just one side note: i tried to unsubscribe from their web-site even if i still have the dispute open but i couldn't do that. Since i do not want anything to do with them anymore....the fun goes on! Cheers D. PS They deserve 0 star not 1!
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Posted 3 months ago
Bought item. Paid for item. Didn't receive item. Didn't receive refund.
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Posted 3 months ago
Hello, I'm trying to be refunded for an order that didn't arrive and I encounter a wall with Catawiki Support team. I'm struggling for a month and 6 days to get my money back and still can't do it. On the opposite, after my claim they modified the delivery date to a date in the future so I can't be refunded. This is a shame for this platform I initially trusted...
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Posted 3 months ago
I have also bad experience with Catawiki. Bought wristwatch from shop van HORLOGEMAN. after few days watch stooped. I wrote bad review on thair homepage. Shop van HORLOGEMAN contacted me, to send them item back on thair experiences and they will do the service and send me back. It can not get in tuch with them and Catawiki eather. I sent few massages and no one replied. I can't even contact Catawiki and all my massages are gone. :(
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Posted 4 months ago
STAY AWAY!! Bought jewelry from Israel seller, turned out to be fake & enhanced stones sold as natural! Lot was estimated at 13.500 euro, was only worth 200-300 euro (Paid 1800). Customer service non existing AND my negative feedback was removed?!? FRAUD!!!! STAY!!! AWAY!!!
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Posted 4 months ago
STAY AWAY. THESE PEOPLE ARE SHITS. I USED THE SITE FOR SEVERAL YEARS (WITH SOME PROBLEMS WHICH TOOK SO LONG TO RESOLVE, I DIDN'T KNOW IF I'D STILL BE ALIVE) UNTIL NOW. I TRIED TO COMMUNICATE WITH 2 SELLERS TO CHANGE THE SHIPPING ADDRESS ( WHICH WOULD ALSO CHANGE THE AMOUNT TO BE PAID) BUT CATAWIKI WILL NOT ALLOW BUYERS TO MESSAGE SELLERS UNTIL YOU PAY INVOICE. I EMAILED CATAWIKI AT BOTH SUPPORT (NON EXISTENT) AND AT INFO A TOTAL OF 9 TIMES WITHOUT A REPLY AND THEN FINALLY A HALF-ASSED REPLY: SEE OUR HELP PAGE.THIS IS THE ONLY AUCTION SITE I KNOW OF WHICH BLOCKS SUCH MESSAGES BETWEEN BUYERS AND SELLERS. WHY??? DO YOURSELF A FAVOR AND GO ELSEWHERE. BE WELL, STAY SAFE. SINCERELY, KEVIN W.
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Posted 4 months ago
I got a broken watch, and their customer service has not replied to any of the 5 reminders I sent—terrible service.
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Posted 4 months ago
Absolute scam! Those who gave a positive reviews should indicate what they have bought unless they are friends or get paid to put a positive reviews. How could this be possible ,just think about it why sellers would sell they expensive things under price?
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Posted 4 months ago
Absolutely DO NOT purchase anything through Catawikifrom the UK. They claim delivery of the item ( someone is here 24/7 to take delivery) but surprise, no note of an attempted delivery posted; no advice card on where to collect and pay the associated customs charges so I was unable to do so THEN they say that they could'nt deliver and I had'nt paid the customs charges. They are out and out thieves 301 euros stolen from me and now asking I pay customs charges because it was delivered back to the vendors! SCAMMERS STAY AWAY
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Posted 4 months ago
I would be very cautious about spending a significant amount of money on this company. If, by any chance you receive an item that doesn't match the description you will have a hard time getting your money back. I received what was supposed to be a bright yellow gold necklace but it turned out to be a dark colour, almost like mustard, and the size was also inaccurate. I contacted Catawiki and provided evidence via email. However, I found Catawiki's customer service to be very unhelpful, unprofessional and unpleasant. Despite sending them numerous emails requesting to return the item and receive a refund, they were uncooperative. It was evident from the photos I sent them that the weight and colour did not match the seller's description. Instead of assisting they even threatened to block my Catawiki account if I contacted my bank to open a dispute. This involves a substantial amount of money €1406.30. I feel like I've been robbed. Catawiki undoubtedly has the worst customer service and its reputation is questionable.
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Posted 5 months ago
Catawiki accepted payment of 370 Euro for an item and never sent it. Years of chasing them and I have given up. They are 100% dodgy!
Catawiki 1 star review on 27th November 2023
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Posted 5 months ago
This website's an absolute 100% scam, hawking worthless jewelry labeled as top-notch, but it's all a sham, cloudy white and useless diamonds of $5 being hyped up and "appraised" for $1000!! Sellers pass off synthetic diamonds as real deal, swapping certificates/and or the stones to cover their spiel, and Catawiki allows this since nothing happens against the larger moneymule-sellers. Also, they've got exclusive deals with big sellers (the moneymules) in Israel, wiping out any bad reviews they get selling their JUNK on Catawiki with fraudulent certificates. Total fraud! INTERPOL should wipe out these M#Th3rF*ck3rs!!!!
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Posted 5 months ago
VERY BAD JEWELLERY QUALITY. THE PICTURES DOESNT MATCH THE REALITY . DESCRIPTION ALSO DONT MATCH. I CHECKED THE CERTIFICATE AND IVE BEEN TOLD IT'S A VERY BAD CERTIFICATE AND NOT RECOGNISED ANYWHERE
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Posted 5 months ago
Be carefull with estimations of jewellery!!! They overestimate the value of jewellery and diamonds so they can have high bids . The quality of their jewellery is very bad !!! They work with certificates that no one recognise . Avoid that company . Only catawiki accept it so they can make money
Helpful Report
Posted 5 months ago
This is an update on my earlier report. I purchased a watch which a Catawiki "expert" certified to be in very good condition. It is a piece of junk which Seiko Ireland has certified cannot be repaired. I complained within the three day period, gave details of the defects in the watch, told Catawiki not to pay the seller and demanded the return of my money. I received no reply despite many reminders sent inside and outside the three day period. Finally, following a long delay, a reply was received which denied that I complained within the three days and nothing could be done. It is clear that the person who replied had not read my complaints and the reply was a pro forma generic response which failed to address the several issues which I had raised. I will be pursuing the matter through appropriate authority but in the meantime I strongly advise against dealing with Catawiki as it a fraudulent company. Since dealing with Catawiki, I am receiving constant correspondence from other on line auction houses asking me to participate in their auctions. These other companies were supplied with my personal data including my name and email address and I believe Catawiki gave my details. This is worrying because I gave Catawiki details of my bank account in order to purchase the defective watch. This company should be avoided at all costs and personal data should not be supplied as they are totally untrustworthy.
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Posted 5 months ago
My first order with CataWiki: for delivery I had to pick the package up from a UPS pickup point. Odd, since I paid € 38 in shipping. Checked the costs on the UPS website: standard delivery from Italy to Netherlands with pick up would have costed not even € 20. Catawiki states on its website: "Should the actual costs of shipping be lower than the calculated fee, the seller will directly reimburse the buyer for the overpaid costs." So I contacted the seller: said he would get back to me. And then stopped answering messages. So I contacted CataWiki for support since there is no FAQ page on this. Alas, their customer chat service doesn't work: no one answers at all. And to send a mail, you first need to install the Catawiki app. It is impossible to contact CataWiki via mail without the app even if you have an account on their website. I wrote a message clearly stating my question and it took them five days to reply with an AI message. That message didn't address my question at all. If it wouldn't solve my issue, it redirected me to the FAQ or try again. I gave the seller a negative review. He objected, but did not provide any payment proof. I complained to CataWiki again, now also about their service. Now an actually person answered my query: ask the seller for reimbursement. Which I did yet again. As a courtesy for the inconvenience caused, CataWiki provided me with a 10 euro voucher for my next bid. It's a gesture appreciated but it did not resolve the issue. I pointed this out, and they contacted the seller. Nothing came out of that. I won't be ordering via Catawiki again. And I discourage anyone to do so. It works until it doesn't. Sellers can ask whatever they want for delivery. If you need customer support, the service is abysmal. I paid 9% + € 3 for buyer protection, but I didn’t feel protected.
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Posted 5 months ago
Cannot delete Account. I created a new account at Catawiki then stumbled on the mine of bad reviews from both buyers and sellers. I decided to delete my account within the settings on their App as advised. I received an email saying they are sorry I am leaving. But afterwards, I continue to be able to log in to this account without any verification … only an email to tell me that I am to reset password if it is not me. STAY CLEAR OF CATAWIKI.
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Posted 6 months ago
It is a fraud. Catawiki tells you that the law in EU of canceling a buy before 14 days do not applay to them. It is not correct
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Posted 6 months ago
I bought a fine bottle of wine for a gift. It was delivered to the wrong address. After over 2 weeks I still haven't received details on where was the bottle. Specially been in the hottest time in summer. I was concern and contacted Catawiki customer service. They simply asked me to search for the bottle at the wrong delivered address, then I to ship it to seller. Putting myself as responsible (not regarding the inconvenient of ringing every flat to search for the bottle) and hoping that the seller would accept the bottle after been over 2 months in super hot temperature... Nice customer protection... NOT. So imagine to trust them with all personal datas and credit cards
Catawiki 1 star review on 4th October 2023
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Posted 6 months ago
hi, This is an update on my complaint sent 2 weeks ago. I still have not received a reply to any of my complaints pointing out that the watch I purchased (certified by Catawiki's "expert" as in great working condition) is nothing more than scrap metal which cannot be repaired (as certified by Seiko Ireland). When I studied fraud at university, I learned that the most successful fraudsters steal a little money from a lot of people rather than large sum from less people. This way, the fraudster's crimes go undetected for longer and he can accumulate more money in the long term. Silence is another characteristic of the fraudster as comment is dangerous and will lead to his crimes being detected sooner. The above neatly describes the describes the modus operandi of Catawiki. Victims should unite and make a common complaint to the Netherland police as unity is strength and the police will find it easier to gather evidence and prosecute successfully if more people complain as the fraud becomes obvious when multiple complaints are read.
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Posted 7 months ago
Catawiki is rated 1.3 based on 542 reviews