Catawiki Reviews

1.3 Rating 542 Reviews
5 %
of reviewers recommend Catawiki
1.3
Based on 542 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how Catawiki made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 15th March 2024
Claude
78
Anonymous
Anonymous  // 01/01/2019
Be very cautious if you want to buy from this site, you cant remove bid and if you dont pay they send debt collection for you. AVOID!
Helpful Report
Posted 1 year ago
I bid and won an auction for a watch in Catawiki back in February. The watch has never arrived and now the same watch is back in sale in Catawiki (verifiable via the photos). I submitted several emails to customer service and even called them, no feedback. No refund, nothing. Catawiki is a scam.
Helpful Report
Posted 1 year ago
There are so many obvious fake luxury brand shoes and clothes on Catawiki that I find it absolutely incredible that there so called experts do not screen these products properly. Just from pictures I can recognise loads of fakes
Helpful Report
Posted 1 year ago
Unserious company! I bought a antique from Catwiki and in description stand that the object will be sent by a proper certificate but what I received was a A4 paper made in WORD doc by a child. I gave the seller a negative feedback and Catawiki just removed my feedback after some days. I realized then that many other buyer had also same issue but catawiki had changed their feedback to Neutral !!! So Catawiki is not a trustworthy site ever much worth than eBay. (At least eBay do not remove your negative feedback) Below you can see how the seller treated me and Catawiki did not do anything!!
Catawiki 1 star review on 19th April 2023 Catawiki 1 star review on 19th April 2023
Helpful Report
Posted 1 year ago
On February 9th, i won a bid on an item at Catawiki. After one month and since the item ordered never received, i requested an ivestigation to be made by Catawiki and to proceed with total refund. After repeated messages, i received a message from Catawiki on March 26th asking me to confirm i wish the total refund in order from their side to proceed threafter with crediting my account. Even though i immediately confirmed in written, up to now April 16th no refund received by Catawiki and they also stopped replying to my messages.I dont feel safe bidding on catawiki anymore cause it seems to me that if a seller doesnt send you the product or any other problem arise with its shipping, things get complicated, contact with Catawiki is not efficient and generally i feel unacceptable for Catawiki or any other company not to refund a customer after over 60 days without receiving the item.
Helpful Report
Posted 1 year ago
Cons money grabbers will rob you and then totally blank you .they stole 333 euros from me .
Helpful Report
Posted 1 year ago
They sold a broken lamp and would not offer any reimbursement. Please stay away!!!!
Helpful Report
Posted 1 year ago
i received 14£ today from catawiki for 3 designer handbags 18.94 euros when it should have been 333,47 euros , No contact numbers international and uk lines invalid !! no responses ever from there email . This is big loss for me i paid £20 shipping for each bag in which all buyers received i am furious ,there trustpilot reviews are fake soon as someone leaves them a bad review they get there workers to write 5 more good reviews .HOW DO I GET INTOUCH .look at the email they got it wrong i sold 3 bags as shown i recieve 18.94 euros !!!
Catawiki 1 star review on 13th April 2023
Helpful Report
Posted 1 year ago
1/ their seller verification tool sucks. They partner with Stripe who perform this for them and the accue of Stripe AI algorithms isn't very good. Took me multiple attempts with various docs to verify my address. 2/ The 'experts' will refuse your listings simply if they think your listing isn't interesting enough!
Helpful Report
Posted 1 year ago
ID NUMBER 28740297 TRACKING NUMBER: LG988075178 GB You promised it was being investigated. AND I HAVE JUST CHECKED - YOU HAVE REFUNDED THE BUYER AS YOU HAVE BEEN AWARE, THE Order shows it was DELIVERED on seller postal site ROYAL MAIL and BUYER one NL - the Netherlands post.. As DELIVERED TOO ON THE 18TH DEC 2022 I phoned at least 8 times for you to then release the payment and despite all the aggressive behaviour from the buyer you promised you would explore and resolve the issue- after all both postal sites in the UK and the Netherlands showed as 'delivered on the 18th December. ' Finally you were about to close the case in my favour and release the money, as indeed you admitted the above was correct- and in the next week you overturned it, as the buyer was again nasty on the phone to you. How can I ever sell in confidence on your site again, when, as a seller- I HAVE NO SUPPORT AND LOSE NOT ONLY MY EXPENSIVE CHANEL MEDALLION BAG BUT ALSO- the MONEY THAT YOU GAVE BACK TO THE BUYER AFTER PROMISING ME THE SELLER- YOU WERE GOING TO CLOSE CASE DUE TO STATUS SHOWING AS DELIVERED?.... THIS WHOLE MATTER HAS BEEN LONG. ARDUOUS, DIFFERENT ANSWERS FROM DIFFERENT AGENTS AND A RUDE, AGGRESSIVE BUYER I HAVE HAD THE unfortunate experience of having to deal with for 6 whole weeks I am lost dismayed and disappointed you cancelled this order. NOW I HAVE NO MONEY - 510 EUROS AND I PAID TO POST IT = ANOTHER 35 = SO I HAVE LOST 545 EUROS AND AN EXPENSIVE CHANEL BAG WORTH ANOTHER 500 EUROS=1000 and NO BAG. the buyer has been protected, catered to and refunded. The seller - Myself- HAS Nothing. No BAG and NO MONEY. my 3 CHILDREN HAVE MISSED OUT THIS CHRISTMAS UPDATE THE BAG WAS TRACKED SO_ AOUTOMATICALLY IS INSURED FOR £500. THIS IS JUST HEARSAY FROM THE BUYER WHO WAS AGGRESSIVE IN HIS CONDUCT HIS THROUGHOUT Following your reply if the item has a tracking number then it is automatically insured from the 🇬🇧 therefore the buyer used insurance as an excuse; irrelevant to the fact that the bag was stated: 'delivered' by Royal Mail and when you look at the tracking number..the bag was sent in November 2022 the bag has been stolen- not 'lost' Prematurely, without investigating, not instigating liaison between Royal Mail and the Netherlands Post Office instead, hastily refunding this buyer who I believe did indeed receive the bag... Ultimately, I am still out of bag and out of £450 Lose-Lose Outcome Hence why I don't trust you as a selling site and have not sold anything since to be then claimed as lost and someone embezzles it and Seller, got no help, consultation or support to the seller. I am not the only one who feels they have now been scammed by #CATAWIKI Please pay me my £450. I shall then maybe, have my faith restored in you as a company. Of course now you have refunded the buyer, it would have to be a goodwill gesture from yourselves.
Helpful Report
Posted 1 year ago
I was sold some decent items, with which I was pleased, and several fake or defective ones… The sellers of the latter were extremely rude and belligerent when I contacted them regarding the fake/damaged merchandise, all refusing to take responsibility. Catawiki itself was unhelpful, requested an extremely time consuming and illogical procedure to justify my “claims”, tens of photos of the items in question, the packaging, the labels (which they profess not to have received). In any case, a photo cannot show that a designer bag is fake, or that a cardigan is shrunk. I complained for both these items to no avail. So now I’m left with the lingering doubt about the jewelry I purchased from Catawiki, and I won’t be surprised to discover that they’re all fake too…. Buyers beware, if something is too good to be true, then it’s probably not. It’s wishful thinking to believe that you can buy a €6,000 bag for €300.
Helpful Report
Posted 1 year ago
Bad experience, fake products' sale with certification of "experts" ....never again. credit card payment blocked, lack of support.
Helpful Report
Posted 1 year ago
AVOID Catawiki. I've bought a watch and in the ad it says that it have a 16cm strap. According to common sense the strap is the part that connects to the watch. So to calculate the diameter I added the size of the watch to the size of the strap and concluded that it fits ok. Once I received it I found that the 16cm was the total diameter. Reach out the seller and he told that my understanding was not correct. Opened a dispute in Catawiki (it took one month to get their supposed experts an answer) and at the end they said that a strap is the total watch, even after sending them several examples of sites showing how to measure a watch. They simply closed the dispute without any further response to my arguments. They only defend the sellers. It was my worst experience buying in an auction. Don't recommend at all. Now I understand why they don't accept PayPal.
Helpful Report
Posted 1 year ago
Catawiki does not comply with EU legislation. They don't return products that don't match the description, the answers take weeks and the "justifications" are legally indefensible. AVOID until the end if you want to get your money's worth. 0 stars if possible.
Helpful Report
Posted 1 year ago
I won a coin in an auction listed in the US& Canada coins category in the Catawiki site. The coin was approved from the "expert specialist" and in the title it was described as USA, Morgan dollar 1979 CC. However in the coin description with small letters was described in french as "A jolie faux coin", something I noticed after I got the coin and realised it was fake. Although the title and the category listed was clearly misleading in order to fool a buyer into buying a fake, when contacted the support about the issue they claime that because it said it is a fake in the description (in French I repeat), I am not entitled a refund. Clearly the site tolerates fraudulent listings, advertises fake coins along with real ones, the "expert" sign offs on selling fakes and the company does not protect the buyer from deception. Stay away or buy knowing you are as covered as buying from a random guy in the street
Catawiki 1 star review on 16th March 2023 Catawiki 1 star review on 16th March 2023
Helpful Report
Posted 1 year ago
No customer service from catawiki and No sellers response to messages.
Helpful Report
Posted 1 year ago
I won a bottle of whiskey through catawiki, which arrived with damaged packaging. I filed a complaint, but without any results. The only thing they care about is getting their commission, and when there is a problem, they do not help to solve it.
Helpful Report
Posted 1 year ago
Bought earrings and received an empty box. I submitted a claim to Catawiki, provided all the proofs - contacted the seller and she had the same situation with a customer from another country. So, the theft has been conducted by the forwarders staff. Never got my money back from Catawiki, all my emails are left unreplied. Terrible service. 160 euro worth scam.
Helpful Report
Posted 1 year ago
Support is a joke. I bought a watch which seller advertised as to be serviced and with a new strap. After receiveing it, strap broke after 2 days and watch is running late 2min a day which is a lot. After complaining to the support I asked for 50e to cover my expenses and repair it in my local shop. They also said that the watch hasn't been serviced for 15+ years at least. Ok, no biggie. I'll just repair it and move on. But this is where the pain/comedy begins. They asked for photos which I provided. Then they asked for a video of the watch mechanism (so I had to go to the repair shop to open it and record it). Then after that they asked me for additional video of this mechanic watch to be recorded next to the quartz watch so the "expert" can evaluate it (lol?). At this point I realised they're making a fun of me and waiting to drop the claim out of frustration, but there I went once again to the repair shop, asked the guy to open it and record. At this point he was already mad and said this is a complete nonsense as it can't provide anything valuable to them. Greasy mechanism and being late 2min a day won't be seen from a 2min video right? Now it's been more than 10 days they stopped communicating with me (after I provided all the videos requested) and after my attempts to contact them. Also, claim is still opened so the seller hadn't received the money from Catawiki and now he's contacting me via platform and outside platform (whatsapp) and demanding to close the claim. - Oh, and not to forget the seller forgot to send the watch. He just opened the UPS pickup request and said to me that it's their fault. After calling the UPS myself, they told me "Yes, the seller ordered a pickup but never gave us the package". So I missed the date of GFs birthday because of this as well.
Helpful Report
Posted 1 year ago
I was interested in a vintage watch and did some research. It appeared that the watch shown was not fitting the description. Nevertheless it was sold. About a month later I happened to see another watch (same brand and model) from this seller. Same faulty description. Now I choose the write an email to the customer service. The changed the description an hour before closing of the auction. People were not notified. Again the watch was sold. Today I spotted another one, same watch, brand and seller. Again with a wrong description (latterly the same as twice before). This extra layer of trust by bringing in experts in the auction proces has no value, it is even worse it misguides potential buyers.
Helpful Report
Posted 1 year ago
Catawiki is rated 1.3 based on 542 reviews