“Catawiki plaatst geen kritische reviews
Ondanks mijn bewijs met foto's van meerdere mankementen aan het product wordt mijn review verwijderd en niet meer geplaatst. Een review die op een nette manier geschreven vertelt dat de verkoper bewuste mankementen heeft verzwegen en ook niet heeft gefotografeerd.
Ik hoef helemaal geen geld terug maar wil wel graag andere kopers waarschuwen voor deze malafide verkoper.
Maar dat mag niet, alleen positieve beoordelingen worden geplaatst, zo als, "goed verpakt" of "snel verzonden". De hele site staat er vol mee.
Dus al die lachende gezichtjes bij de reviews hebben geen enkele waarde.
Want veel boze gezichtjes zou omzet verlies kunnen betekenen.
Ook de z.g.n. koperbescherming stelt niets voor en is alleen kassa voor het platform.”
“I received a damaged item , I fulfilled ALL of Catawiki`s jump through hoop requirements and was told my complaint had been dropped as I didn't send required documents in time, although I had. The seller didn't even reply to my messages !
NOT SURPRISING THEIR FEEDBACK RATING IS APPALING AS THEIR SERVICE.
Buyer beware.”
“You get a bracelet, i would be new with certifat. Nothing, the lock was broken. But in stead off helping. You pay 9 percent byer security, there was only send it back. The costs, nobody talks about. No they are cheaters !!!!”
“Zero customer service, you have no chance to get in touch with a representative, all is automated. I bought very expensive necklace that does not correspond to the description, no reaction. I ordered 2 purses that the seller did not send, no reaction. Run away from Catawiki!!”
“My recent email to them-“I have received the return label today and can not send back that defective product.Due to the holidays it might take few days.
I demand on you posting my negative review on the seller profile (Forever Lab Belgium)and your interfere in customers honest feedback is against any trade rules.You have given a deadline of 3 days to provide me with the return label as the seller would not communicate with me or provide with the return label for 19 days!!!!However your deadline spread to 7 days!!!!!So exactly 3 weeks I have wasted since receiving the defective product and waiting when the seller will finally bother to arrange the return shipping!!I sincerely wish you and such sellers that you back up to receive from people the same attitude you show them.And guess what-the earrings I have purchased almost the same time with the necklace have arrived today,no,let me correct-I had to go to the post to pick them as UPS ( your seller choose the company with the quality that matches their products) has left them there after,the package that was expected on 10/12/25 and today is 30/12/25!!Am I surprised that earrings are defective too?No!One of them is defective.After 3 purchases on your platform and being forced to return all the products back I figured it out.The sellers show different products on your site and send the defective ones ,that’s why they don’t set reserve price as they are happy to sell defective items pant price.And you know that and happily cover them.I couldn’t have jewels on me neither on a very important event for me on 16/12 as I was planning neither on Christmas therefore let me wish you and the sellers you back up to have disappointment as I had all your next festive seasons.
I demand you let me leave the review on the seller’s profile for the defective earrings too and LV bag seller’s profile too”
“Aggiudicata una borsa Gucci proveniente dal Giappone. Mi chiama la dogana da Roma per dirmi che avrei potuto pagare le spese al momento della ricezione della borsa ed ho accettato. Invece la borsa torna indietro dal venditore e adesso vogliono che paghi le spese di trasporto e a distanza di 1 mese ancora non vedo soldi. Continuo a mandare messaggi senza risposta! Orribili!!! Non comprate da loro!!”
“Je ne recommande pas ce site.
Les estimations sont trompeuses et les photos sont agrandies de manière exagérée, parfois jusqu’à 100x, ce qui ne reflète pas la réalité des objets. Soyez très vigilants.
Les frais de port sont extrêmement élevés.
J’ai également l’impression que certaines enchères sont artificiellement gonflées par de faux comptes afin de pousser les acheteurs à payer le prix souhaité.”
“I bought a diamond ring and within weeks the diamond had fallen out of- I took the setting to a jeweller who told me that it wasn’t suitable for the diamond shape. I can’t get any response from either Catawiki or the seller ( DiamondsNL) it’s a nightmare.”
“I purchased an expensive watch from catawiki. The watch was shipped promptly via DHL and it was picked up by the courier the next day. Since then, more than two weeks have passed and the DHL tracker hasn't been updated. I can't get any response from catawiki and the seller has no interest in helping to resolve the situation. I'm thousands of euros out of pocket and I've no idea what's happening. Catawiki's customer support appears to be non-existent.”
“My experience with Catawiki was a complete disaster. The seller did not ship the item within the deadline, and Catawiki itself canceled the order and refunded the payment — as expected.
But unbelievably, a week after the deadline had passed, the seller decided to ship the item, and Catawiki charged me again, even though I never received the product, which was returned to the sender.
The so-called “customer support” is a joke: automated responses, repeated requests for information already provided, and zero human follow-up. Every email resets the process, and no one takes responsibility.
This situation shows a total lack of organization, transparency, and respect for the customer.
After this experience, I will not use Catawiki again and do not recommend it to anyone.”
“Working with IGRINC.ORG was simple, efficient, and reassuring. Their team acted quickly, communicated clearly at every stage, and managed each detail with precision. Professional and dependable, they made the entire process smooth and worry-free. Finding a service that’s both fast and trustworthy is rare, but they truly lived up to it.”
“Working with IGRINC.ORG was simple, efficient, and reassuring. Their team acted quickly, communicated clearly at every stage, and managed each detail with precision. Professional and dependable, they made the entire process smooth and worry-free. Finding a service that’s both fast and trustworthy is rare, but they truly lived up to it.”
“Be careful, Catawiki is fraudolent, not transparent, and the customer support ignores you instead of helping out!!
My account was blocked with the false accusation of funbidding. When I asked for explanations, evidence or even just a bill to pay to resolve the situation, obviously the customer support just ignored my request. Since I just won a lot for a very good price before this happened, they probably thought I am a dangerous customer...”
“I recently won an auction on Catawiki after spending a lot of time researching the item and bidding carefully. To my surprise, the seller cancelled the order afterwards, simply because they were unhappy with the final price being “too low.”
What baffles me is that Catawiki allowed this without offering the buyer any protection or compensation. If the roles were reversed and I had bid too high, the seller would have gladly accepted, yet now even to I won fairly I'm left empty handed.
An auction should mean that both parties honor the outcome, otherwise the entire process loses credibility. Unfortunately, Catawiki seems to favor sellers in these cases, leaving buyers with wasted time and frustration.
I cannot recommend Catawiki to anyone who expects a fair and reliable auction experience”
