Catawiki Reviews

1.3 Rating 542 Reviews
5 %
of reviewers recommend Catawiki
1.3
Based on 542 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 15th March 2024
Claude
78
Anonymous
Anonymous  // 01/01/2019
Won two lots from the same seller. Seller doesn’t agree with the price he gets for the lots. I then get my orders cancelled by Catawiki. Absolute trash customer service. They don’t respond to email and their chat function is terrible. The customer service is rude and dismissive and just ignores the blatant lies of the expert who covered up the cancellation under false pretenses. If you don’t want to sell under an amount, set a reserve price. Don’t cancel after the auction, break the agreement, and make the buyer email, chat and be frustrated just to get his money back, and waste all this time. Absolute trash.
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Posted 7 months ago
I would not use this auction company. They don't prominently disclose little things that prevent you from getting your item like, a $100 ring they claimed could not be sent to the United States and when I went to the trouble of having a friend potentially pick it up in Paris they put the wrong shipping label on it so he couldn't pick it up anyway. They finally refunded my money and I'll be done with them forever. I highly recommend not using this company. There are many other auction companies with better disclosures and procedures.
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Posted 7 months ago
account blocked, this is the real reason why your articles are never accepted, not because they are not good but because they are very likely to favor accounts or are more likely to be linked to them, otherwise they would have no problem. When you ask for explanations they make up everything and in the end they block your account so as not to bother you. French expert in wedding rings favors 3 unique French accounts to sell, same photos, same finger even if sometimes the expert has recently changed tactics, buys items on eBay and resells on Catawiki, Italian expert in decorative minerals favors three accounts, same photos, different sellers buys on eBay for little money and resells on Catawiki. .FALSE GUIDELINES CORRUPT CRIMINAL SITE DICTATORIAL MAFIA STYLE. HERE ARE THE PHOTOS. AND YOU CAN ALSO check yourself in person.
Catawiki 1 star review on 20th September 2023 Catawiki 1 star review on 20th September 2023 Catawiki 1 star review on 20th September 2023 Catawiki 1 star review on 20th September 2023 Catawiki 1 star review on 20th September 2023 Catawiki 1 star review on 20th September 2023
Helpful Report
Posted 7 months ago
You already know perfectly what went wrong and your pretence at ignorance is fooling nobody. I purchased a Seiko watch on the basis of an "expert " opinion that the watch was in very good condition when it is totally unfair for purpose. You have refused completely to reply to my correspondence making complaint and demanding my money back in accordance with contract. Before you took my money you communicated with me freely and often. I have now read the many reviews from people who have had similar experience and a definite modus operandi is evident. I intend to take action alone, if necessary. I have a professional background over many years in the investigation of fraud and the regulation of service providers. In addition, I am proposing to urge fellow victims to take the following immediate steps: 1. Set up an independent website for victims free of access or control by Catawiki and its fake positive reviewers. 2. Make a joint complaint to Netherlands police. 3. Notify the police forces of domestic states for liaison purposes with Netherlands police on behalf of all all victims and prosecution of conspirators in their domestic jurisdictions . 4. Advise victims to notify MEPs in their domestic states of their complaints with a view to seeking strict and comprehensive EU regulation of online auction houses which is ineffective at present. Your questions below are ridiculous. I give less than O* rating for customer service. You have completely failed to reply to my queries. The Irish State has closed down and imprisoned fraudulent financial service providers as they were damaging Ireland's trading reputation just as Catawiki damages the good reputation of the Netherlands as a trading nation.
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Posted 7 months ago
Worst customer service ever. Experts have no clue about the stuff you want to sell! Never ever again
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Posted 7 months ago
Complete scam. Complete scam. They send you broken items. You get a few hours to complain, then after over x amount of days you get a few hours to arrange return or they get to keep your money if you can't make 4 hours free of working hours to arrange the return of worthless broken items that they charged a minimum of almost 200 euros payment and the keep unless you find packing material and a printer before the courier is knocking Great gamble on their part.
Catawiki 1 star review on 6th September 2023
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Posted 7 months ago
I recently entered two antique oil lamps for auction on Catawiki. The lamps had years ago been bought for around 200 Euros each. I wanted to put in a reserve price, but was told that this was not possible and that the starting price should be set low to attract bidders. I trusted their advice, and the pieces were sold at a price of 1 Euro each! After the sale I received an e-mail asking if I was hungry for more. Needles to say I declined. This organisation is completely incompetent and I would strongly recommend against using them
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Posted 7 months ago
This is what Catawiki "experts" are! A joke.
Catawiki 1 star review on 31st August 2023
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Posted 7 months ago
Recently bought vintage watches from catawiki. Both stopped working outside of the three day payment window to seller. Both sold as in perfect working order. Catawiki support say they can do nothing, after the three days. Messaging sellers shut down after period so no comeback whatsoever. Avoid this platform. Spend your money somewhere they have protection and support for customers.
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Posted 8 months ago
Catawiki is a scam. First they deleted bad review from VIP sellers outside the EU who are scamming customers. That is the best way to scam on this platform people allready paid the VAT and tax when importing it and they are not so eager to send ot back. They only can leave bad reviews on Catawiki Platform. Catawiki deleted this on request off the seller. No there is a new law you cannot delete it. They chang it into neutral. But every seller has a feedback score. With this bad sellers they donnot show their feedbackscore anymore because it is so bad. Catawiki is a bad compagny giving professional scammers a platform to earn money.
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Posted 8 months ago
Απαράδεκτη πλατφόρμα. ΕΞΑΠΑΤΟΥΝ ΤΟΝ ΚΟΣΜΟ. Αγόρασα ένα δίσκο που σύμφωνα με την περιγραφή ήταν ασημένιος. Τον παρέλαβα και παρά τη σφραγίδα και την υπογραφή με γυμνό μάτι φαινόταν ότι δεν ήταν ασημένιος!!! Μου το επιβεβαίωσαν επιπλέον 3 αργυροχόοι στη συνέχεια. Ζήτησα τα χρήματα μου πίσω καθώς το προϊόν δεν ήταν Ασημένιο όπως αναφερόταν στην περιγραφή. Η πλατφόρμα ανέφερε ότι δεν μπορεί να κάνει τίποτα γι'αυτο και να επικοινωνήσω με τον πωλητή! Από τα 308 ευρώ που πλήρωσα ο πωλητής ανέφερε ότι αν του έστελνα πίσω το δίσκο μπορούσε να μου επιστρέψει 213!!! ΑΠΑΡΑΔΕΚΤΟΙ
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Posted 9 months ago
Trust me the staff at catawiki don’t have any real rules in place for anything , such as if a buyer refuses the parcel . I sent an item to Germany ( he refused ) they’re not paying me even tho they’ve had tracking and proof of address of receipts from me , because the buyer told them verbally it went the wrong address ( and offered no proof to back this claim ) they r took the word of of a buyer over proof of tracking ( incredibly bad service & zero seller protection ) This is just 1 example of things I can give many . EBay is light years ahead in every department.don’t waste your time unless you want to find out the hard way , it’s not safe and with no rules to follow themselves it makes it a very arduous process as youl get fobbed off by everyone you talk to if problems occur . Extremely poor service
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Posted 9 months ago
I would leave zero stars if possible. Their support is pretty bad and their sellers are incompetent. The seller filled out the shipping label listing the item weighing 128 grams instead of 1.8 grams thus causing an increase in the import VAT. CataWiki says the form was correctly filled in because they know nothing.
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Posted 10 months ago
parcel did not come because seller set incorrect phone number. Parcel go back to seller and no refund was provided. -395 euro. I opened claim with bank and open police claim for scamming... will for for them to punish BTW - my reviews on their website they delete. All other review websites - only negative reviews.
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Posted 10 months ago
Catawiki est le Roi... le Roi des Arnaqueurs !! Avis négatifs modifiés, avis d'experts sans queue ni tête, compte bani dès qu'on les contre... ce site est malhonnête au possible!
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Posted 10 months ago
This website is completely corrupted. I found that sellers are asking shipping cost which some time more than even double the items. When I check to sell an item I found Catawiki offers a shiping cost much less than when you are going to buy an item. Also, I found that this website always gave preference to some perticular sellers and when you gave a feedback they delete it ignoring the facts. So, not all the sellers here are authentic. All products mentioned in the websites are fake and forgery. I think a legal action against this website must be taken.
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Posted 11 months ago
When you look at an item and see the description and estimate you obviously think this is the "experts" opinion, however I am in the process of selling my first item here and both the estimate and description are both input by the seller. I have also seen some vintage items on the website which are fake, how did these pass inspection by the "experrts'? On top of that many sellers asking extortionate postage, I saw a pen which finished for £10 with £100 postage!
Helpful Report
Posted 11 months ago
BUYER BEWARE: 5 Reasons Why You Shouldn’t Buy Your “Special Object” Here 1. Poor Customer Protection: Catawiki only provides 3 days to review your object. After that, you have absolutely zero protection as a buyer. This is far from standard practice in today’s online marketplace. 2. Sellers Can Easily Get Away With False Advertisements: Sellers can advertise goods that work “perfectly” and not be held accountable for selling faulty products if the buyer doesn't react within 3 days. This matter becomes complicated for technical gadgets, such as luxury automatic mechanical watches that may not appear broken in the first 48 hours. 3. Unclear Customs Fees: The seller doesn’t have to give even a range of the expected costs for customs. In my case, the cost was 160EUR – on top of the auction fee and delivery charge – but Catawiki guessed that it could be EVEN more: upwards of 300EUR, depending on the country. At the very least, a range for this charge should be told to the consumer. This is borderline breaking international consumer rights laws. 4. No Medium For Resolving Conflict: After 3 days, once the payment from escrow hits the seller’s account, there is precious little that can be done from the Catawiki side. You are left out cold, and nothing can be done to resolve the situation in terms of returns or compensation. (Forget asking to return anything on this site! Better yet, just go to Amazon or a more trusted site.) 5. Dubious “Experts”: One reason the seller in my case refused to refund or resolve the issue is because he said my luxury watch was inspected by experts before being sent. The site is also proud to put their experts’ faces on top of all auction items. This is just clever marketing; don’t be tricked. There is no expert inspecting each good and you are at full risk if that good should be delivered without being in working condition. Learn from my mistake (and many like me) and do not buy anything on Catawiki. 6. Final thoughts (my review): This has been the worst online purchase experience of my life. I’m a 38-year-old male with plenty of experience in the online world, and I work in marketing online brands. I now own a faulty luxury watch that will be a constant reminder of this horrible customer experience. I will likely end up selling it at a loss, when I could have just bought the same watch directly from the brand or a reputable retailer – for a LOWER cost that this second-hand piece of junk Catawiki helped facilitate. BUYER BEWARE: You are much better off going to a reputable auction house or store that can provide consumer protection and product guarantees. That is not Catawiki.
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Posted 11 months ago
Bought item, nothing gets delivered. Contact seller, he wants extra£60+ for postage. I contact catawiki, nothing, no response. Seller contacts them, same. They have my £150, they don't care. SCAM
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Posted 11 months ago
This was the last time I bought something at Catawiki. Again scam, this time a watch. The seller has deliberately lied about the item (seller Aframes has admitted this). Catawiki does nothing. be warned about scams and scammers at Catawiki.
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Posted 11 months ago
Catawiki is rated 1.3 based on 542 reviews