I purchased an item on Catawiki that was clearly listed as brand new. What I received was heavily tarnished, extremely used, and in very poor condition — completely misrepresented. I submitted a complaint with photos, and Catawiki acknowledged that my claim was valid. However, more than 10 days later, I have received no refund, no return instructions, and no real resolution. Catawiki advertises itself as a platform with expert-reviewed listings and a safe buying experience, but in practice, they do not take responsibility when sellers mislead buyers. Despite admitting the problem, they have offered no meaningful help. I'm very disappointed with both the product and the customer service. I expected much better.