BUYER GETS ALL THE SUPPORT- keeps item and a REFUND!!! seller left with no Chanel Bag or the money ID NUMBER 28740297 TRACKING NUMBER: LG988075178 GB You promised it was being investigated. AND I HAVE JUST CHECKED - YOU HAVE REFUNDED THE BUYER AS YOU HAVE BEEN AWARE, THE Order shows it was DELIVERED on seller postal site ROYAL MAIL and BUYER one NL - the Netherlands post.. As DELIVERED TOO ON THE 18TH DEC 2022 I phoned at least 8 times for you to then release the payment and despite all the aggressive behaviour from the buyer you promised you would explore and resolve the issue- after all both postal sites in the UK and the Netherlands showed as 'delivered on the 18th December. ' Finally you were about to close the case in my favour and release the money, as indeed you admitted the above was correct- and in the next week you overturned it, as the buyer was again nasty on the phone to you. How can I ever sell in confidence on your site again, when, as a seller- I HAVE NO SUPPORT AND LOSE NOT ONLY MY EXPENSIVE CHANEL MEDALLION BAG BUT ALSO- the MONEY THAT YOU GAVE BACK TO THE BUYER AFTER PROMISING ME THE SELLER- YOU WERE GOING TO CLOSE CASE DUE TO STATUS SHOWING AS DELIVERED?.... THIS WHOLE MATTER HAS BEEN LONG. ARDUOUS, DIFFERENT ANSWERS FROM DIFFERENT AGENTS AND A RUDE, AGGRESSIVE BUYER I HAVE HAD THE unfortunate experience of having to deal with for 6 whole weeks I am lost dismayed and disappointed you cancelled this order. NOW I HAVE NO MONEY - 510 EUROS AND I PAID TO POST IT = ANOTHER 35 = SO I HAVE LOST 545 EUROS AND AN EXPENSIVE CHANEL BAG WORTH ANOTHER 500 EUROS=1000 and NO BAG. the buyer has been protected, catered to and refunded. The seller - Myself- HAS Nothing. No BAG and NO MONEY. my 3 CHILDREN HAVE MISSED OUT THIS CHRISTMAS