I would be very cautious about spending a significant amount of money on this company. If, by any chance you receive an item that doesn't match the description you will have a hard time getting your money back. I received what was supposed to be a bright yellow gold necklace but it turned out to be a dark colour, almost like mustard, and the size was also inaccurate. I contacted Catawiki and provided evidence via email. However, I found Catawiki's customer service to be very unhelpful, unprofessional and unpleasant. Despite sending them numerous emails requesting to return the item and receive a refund, they were uncooperative. It was evident from the photos I sent them that the weight and colour did not match the seller's description. Instead of assisting they even threatened to block my Catawiki account if I contacted my bank to open a dispute. This involves a substantial amount of money €1406.30. I feel like I've been robbed. Catawiki undoubtedly has the worst customer service and its reputation is questionable.
1 year ago
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