I bought an item that was delivered in a condition that was not as described. A bottle of wine that was described as the metal capsule and cork being intact. It had a hole in it when it was delivered and wine had leaked out into the packaging. I complained to Catawiki and sent photos. They said it was normal to happen during delivery and they would not investigate further. I feel completely let down by the company. They do not seem to help the buyer at all if there are any problems, even though you pay them an expensive ‘buyer protection fee’. They seem to just be interested in taking your money. Awful customer service experience. I do not recommend using them at all and will never do so again. I will find a better more professional and reputable company. Avoid.