Catawiki, please comment. Hello. I won the auction. I asked for help from Catawiki - an item not as described. Request written 2 days after receiving the package. No response. Request for support and unanswered questions. The seller does not respond. Catawiki doesn't help me solve the problem. Does not respond to notifications. Sent from the Catawiki Android app. There is confirmation sent. My costs 466 EUR. Order number: 15283983. The seller describes the item perfect condition ready to play - the violin. Expert valuation EUR 900-1000. Problem. Violins are not suitable for playing the item is for renovation. Pictures ok. Incompatible description. Please comment. The seller received a negative comment. Catawiki, please comment.