Catawiki makes it impossible to contact them in any way. It is so frustrating! I am trying receive a refund because my item has not arrived after nearly 2 months. They will not allow or provide any avenue for contact. They have my money but have no way to reach any customer service representative. No matter how I try to reach them I always end up with their "frequently asked questions." They have no phone number. They have no customer support email address.” I have had to stop using the auction, except for very small value items for which I am willing to lose my money.