Aw gosh i wish i checked some reviews before i got involved with them. Sold bottle of champagne just over a month ago. Still waiting for payment. Customer service can't do absolutely nothing. You can't speak to management or financial team... "it's only them on the phone" I've been told when calling for must been 7th time to try to get some sort of confirmation my £120 has been sent. Not amazing amount of money i know but in todays situation it is a lot for me especially as had to send item to Sweden... That was nearly £45. Asked how i can complain and was told the details are on the website. THERE'S NO DETAILS ON HOW TO COMPLAIN at all that i can see. Horrible experience from the begining. It took for ever to get lot approved. When it sold i had to contact seller to let him know it's been ready for collection in depot for days! I was worried it will be sent back... Absolut nightmare