I can understand these harsh reviews about them. They are equivalent to the negative reviews you have on Amazon products, which sadly people are either dumb or they don't understand what they are buying. Sadly we have people like them but luckily we have people like the customer service rep that I spoke with which he was cool! Easy to deal with and very kind, answered all my questions and placed an order on the website right away. Products they sell are at a relatively great deal, with shipping is what I expect as well as the product advertisement. Honestly I'm going to be a future customer of theirs.