I have to admit, this isnt my first time dealing with electronicsforce. I got a phone from them about a year ago and returned it after realizing that I mistakingly selected the wrong carrier. I got a little nasty on the phone before I realized that it was my mistake and was a little embaressed to redo the order after that. However, I never forgot about them and figured it passed enough time to try again with out feeling any shame. I bought my daughter an LG Migo (its a kids phone) for that peace of mind knowing she can contact us if she needs to. The process went a lot smoother this time and I am very pleased with my experience.