I ordered 3 gooseberry bushes and 2 currant bushes, all as bare too plants. The delivery was fine, they arrived in November and planted up into the prepared bed. In the spring, it took a while (with the cold spring) for the plants to shoot. It became evident that one of the five plants was dead, no shoots, leaves or anything. i waited another couple of months, and sent a photo of the bed, also showing the 'live' plants, and stated that that gooseberry in question must have been dead on delivery. I asked for a refund or a replacement. But Chris Bowers said that because I had not reported the faulty plant immediately, they would not do anything! Rather difficult to tell if a bare root plant is live or dead!!