Despicable company; DO NOT USE as cannot be trusted. Clarks REFUSED to give me a refund on shoes returned over a MONTH ago. They failed to respond to a string of e mails despite saying they would, REFUSED to process formal complaints contravening good practise and consumer law, and REFUSED to give refund, also contravening the Consumer Rights Act 2015. They IGNORED e mails for weeks the told lies, so I have raised a dispute with my bank and have complained to Consumer Advice and Trading Standards. DO NOT use these charlatans, who act illegally and rip customers off.