How would you rate
"I purchased a pair of shoes today from Buchanan street Glasgow and asked the assistant if I could purchase a plastic carrier bag as it was raining and didn’t want a paper one! I was told they had none? After walking around town for an hour my new white coat was covered in black ink all down the front transferred from the black paper bag!i returned to the shop very upset and was told “I’m afraid there’s not much we can do”I asked for the manager whom disappeared in the back shop! The shop assistant went in to the back for him to speak to me but came back out waving a bit of paper telling me to phone the customer service and NO MANAGER! I feel very disappointed and angry the way this situation was dealt with and not a single apology from any of the THREE members of staff that were approached about my return to the shop!"
"Amazing shoe company, I’ve been wearing them ever since I found a pair in my local thrift store about 5 years ago. I usually buy 2-3 pairs at a time and they last a long time. Two days ago I bought a pair of Garratt Lace black shoes and a pair of Triken Run Red Brick color and OMG! I don’t want to take them off, so much so I ran and bought another pair yesterday, love this shoe, love this company! It will always be Clark’s for me!😀😀"
"I Have had a number of operations on my feet and Clarke's staff have always been most helpful"
"I ordered a pair if shoes online at Clark's site, received a confirmation email of shipment & I looked at the same site at the shoes I ordered and they went on SALE LESS THAN 24 HRS of ordering them. I phoned and was told to return them and reorder at sale price. Really, I live in a rural area without a clarks store the reason I order online they would not adjust to sale price. They will be returned & I will NEVER again order Clark's shoes"
"As always very easy ordering and from the first wearing of the shoes they seemed very light and comfortable"
"Great product and customer service."
"Very attentive staff even though it was busy. They were short on sizes for kids shoes but the guy brought out all he had in my daughters size."
"I recently bought some shoes from Clarks.
As I work on my feet all day, I was extremely pleased with how comfortable and light
these shoes were. Very well made and a good price."
"Bought some shoes for my husband. Great Clarks' quality at a sale price. Fast delivery."
"Order delivered after 1 day , everything was great and smoothly process, I received exactly the item I order and enjoy from high quality shoe.
Well done !
"POOR QUALITY BEGETS POOR QUALITY - No matter how you spin it!
I bought brand-new, never-worn Indigo Clarks shoes at a thrift store. I loved them--the color (brown and light green), style with the wonderful and colorful ribbon, the Velcro, and most of all the comfort. What a find!
After wearing them for about 1/2 hour, the "foam" in the heal of the shoe burst out of the sides. The foam inside was obviously dry-rotted and extremely poor quality. It only did it on one shoe. I decided to poke the foam back in with glue and see how things went. That's how much I liked them.
Not only did it not hold on the one shoe, but the other shoe did the same thing. Unfortunately, I was at a very heavily-attended event and was very embarrassed by the state of my shoes.
I'm not sure how Clarks will address this issue, but my thinking is Clark's unloaded these shoes in whatever manner was possible because they knew there was a huge quality problem with them and the materials used to manufacture them. Once you found out about the foam problem, the shoes sat in your warehouse and the foam degraded. At some point somebody said, "We've got to get rid of these things. Let's donate them to thrift stores!"...aka, unsuspecting idiots and customers. "Plus, we can say we donate to CHARITY!
I did see them online and yes, they're probably not a terribly new line, however, that doesn't explain the total degradation of the materials you used to create them! I've never seen this happen to a shoe in my life. Horrible, horrible quality. What a disappointment.
I called customer service and spoke with a guy for a few minutes. He was very versed and familiar with the issue. Company-line--ready and waiting.
The foam degrading is a known problem and the "natural" foam now used--not sure he actually said this--isn't as poor of quality; it will still fall apart.
The shoes were made in 2004 and are/were apparently created to fall apart because they will go into a landfill. They don't fall apart from wear, they fall apart because of the materials they're made from and because if you don't wear them, the foam won't stay limber. Hrm.
Ultimately, I was told that if they had been worn, they wouldn't have done what they did. Does this sound like gibberish to you? "We make them to fall apart. If you don't wear them, they will fall apart." I really believe they sat in a Clark's warehouse until somebody said we need to dump these things. A pair of Clarks shoes to the person who comes up with the best idea on how to do it.
If I left a pair of shoes in a box for 14 years, brand new, I don't think the foam would disintegrate into powder.
I will receive a 25% off coupon. I won't use it to buy any Clarks brand shoes because of this experience, the quality of the shoe, and because of the ridiculously poor and CONVOLUTED explanation I received. At least he was truthful--and pretty much felt that the explanation was sufficient and the coupon. It wasn't.
SUGGESTION - On every box, warn people about the foam. --The materials used to make these shoes are meant to disintegrate. We're making poor quality shoes that won't last and saying it's to save the earth. HA!"
"I love clarks they are always comfortable, and stylish, and the customer service I have found to be excellant"
"Absolutely beautiful new shoes for both my mumee and myself. Love them and sooooo comfortable."
"ALWAYS GOOD QUALITY SHOES."
"I have recently bought my third pair of clarks shoes medora sandy, the pair before was similar to everlay luna, but all shoes are very slippy in wet weather. I can only wear them in dry weather. They are comfortable but useless to walk in"
"The quality of Clarks shoes used to be highest ever ! Now you have changed the material they are made out of and they suck !!!!! So disappointed. They fit my feet perfectly, now they are made out of the poorest quality material that I can imagine, must be getting them made cheaper !!!!"
"Got kids' feet measured really quickly, helpful and friendly staff."
"Wore the new shoe once and the second day I put them on the heel broke into pieces ! Love the style, but it didn't even last 2 times ? I am partially paralyzed, and not hard on my shoes, cause I don't walk much.
It was 8 years that my last other brand shoes lasted ! Glad I didn't throw them out.
Sorry clark, improve your quality and you will have a lot of sale."