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Clarks Shoes Reviews

2.5 Rating 600 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 600 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
The customer service phone line listed on their website is HORRIFIC. Just this week, to try and deal with a return issue along with placing a new order on their website, I have called five times and been on hold for no less than 15 minutes each time before anyone picks up. By the time someone does answer, they are rude, do not have knowledge about what they are talking about, and cannot provide any resolution for the two issues. I love the shoes, but I cannot stand dealing with their website or customer service reps.
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Posted 1 week ago
Not happy , cheap material , womens , e fit loafer backs , floppy and have no support at all, what has happened to the iconic name of ,Clarks , shoes?
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Posted 2 weeks ago
I purchased off white Mayhill bay leather sneakers and when they arrived I was so happy to try them on. They looked even better than I hoped. I normally wear an 8 wide but since it was reviewed as difficult to put on, I ordered 8 and a half wide. When trying them on, the tongue slid under the top and it was outrageously difficult to put on. I loved the way they looked , I even tried to remove the inner sole, but to no avail. I returned them. The sneaker needs a redesign, the area that has elastic, needs to be looser, or maybe the addition of a zipper, or maybe even laces. They look great but are extraordinarily difficult to get on the foot. Please redesign these bc I actually loved the look and was prepared to order them in pink too
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Posted 3 weeks ago
Velcro straps on sandels don't last at all poor quality from that aspect
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Posted 4 weeks ago
The little “flower” atop the closure is so cheap as compared to my several other pairs…..so disappointing because Clarks are supposed to be top quality😞
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Posted 1 month ago
Although Clarks shoes are long-lasting and well-made, the designs can seem a little out of style, and the costs are a little high. Excellent for daily use and comfort, but I usually wait for sales before making a purchase.
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Posted 1 month ago
I ordered Clarks shoes from Amazon. I got the Cloud Steppers sandals. They r well made, nice style and comfortable. I would highly recommend them.
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Posted 2 months ago
I would never buy any make of shoes but Clarks. They are the most comfortable for me. Always try shoes before you buy them not all styles will suit you. Do not expect to store shoes for two to three years before using them. The glues will dry out and the soles are biodegradable for the sake of landfill. I have had had a pair of Clarke ATL boots worn almost everyday for two years. They are only just showing signs of wearing out now. I call that great value for money.
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Posted 2 months ago
Poor quality. Horrible return policy. Basically, no returns. Cheaply made shoes. Never again.
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Posted 2 months ago
Very bad quality and very expensive Clarks shoes have really gone down hill. The shops have very little stock and no customers, what has gone wrong???
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Posted 2 months ago
I bought these about 9 months back from Rajouri Garden shop for 3600/- .Never expected this kind of quality from such a reputed international brand. Highly disappointed
Clarks Shoes 2 star review on 19th May 2025 Clarks Shoes 2 star review on 19th May 2025 Clarks Shoes 2 star review on 19th May 2025
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Posted 3 months ago
Spoke with a representative, super rude..problem not solved. No Clark’s unless my problem is solved.
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Posted 3 months ago
For many years I bought Clarks leather boots and sandles. The actual design is dreadful. No style at all,,even mediocre leather has plastic lining. Why? They used to be so good,I'd happily pay more for good quality of the past.
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Posted 3 months ago
Soles came unglued from the uppers in less than 2 months. They refused to send me a new pair. Junk shoes used to be way better. Bought a pair of red wing and haven’t looked back. Way better
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Posted 3 months ago
I placed this order because I was traveling and was even willing to pay extra for express delivery, which was supposed to be a two-day service. However, the two-day delivery ended up taking nearly four days. I called to raise this issue, and as a result, you refunded the extra amount I paid for express shipping. Now, the package is scheduled to arrive after I’ve already left for my trip. So, what was the point of paying extra or even placing the order in the first place? And I haven’t received my shoes, yet! Now I’m wondering what I’ll find when I come back from my trip. 😠 at all!
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Posted 4 months ago
Just ordered walabee shoes it is the most uncomfortable pair of shoes I ever had and I’m 55 years old had thousands do not recommend
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Posted 4 months ago
Complaint Regarding Clarks Shoe Quality and Durability I am writing to formally express my deep disappointment and concern regarding the quality and durability of Clarks shoes. As a loyal customer, I have been purchasing Clarks footwear regularly during my trips to London. Due to my buying habits, I often store new pairs in their original boxes in a well-maintained wardrobe until I need to replace my old shoes. However, I have recently faced a highly frustrating and embarrassing issue with your products. On two separate occasions, I wore a new pair of Clarks shoes for the first time, only to have them completely crack from the sole during an important official meeting. The first incident occurred when I took out a new pair that had been stored for approximately 3-4 years. Within hours of wearing them, the sole cracked severely, forcing me to dispose of them. Unfortunately, the same issue repeated just yesterday with another pair that had been stored for around 2-3 years. The bottom of the shoe broken and completely separated from the main structure in an extreme and unacceptable manner. Given that I have experienced this issue multiple times, I am left questioning whether Clarks shoes are incapable of being stored for a few years without deterioration. If this is the case, it is extremely concerning, as customers expect quality and durability from a brand like Clarks. There is no indication on the packaging that these shoes must be worn within a specific timeframe to avoid such failures. I request a clear explanation regarding this recurring issue, as well as information on whether Clarks shoes have an expected storage lifespan. Additionally, I would appreciate your guidance on how to prevent such incidents in the future. Given the circumstances, I also expect Clarks to take responsibility for these quality defects and offer an appropriate resolution. Please address this matter urgently, as this experience has significantly impacted my trust in the brand. I look forward to your prompt response
Clarks Shoes 1 star review on 9th March 2025 Clarks Shoes 1 star review on 9th March 2025 Clarks Shoes 1 star review on 9th March 2025 Clarks Shoes 1 star review on 9th March 2025 Clarks Shoes 1 star review on 9th March 2025 Clarks Shoes 1 star review on 9th March 2025
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Posted 5 months ago
Clark's used to be a great shoe brand, but it's clear their stuff is now being produced at the same factories as all the other fast fashion brands now. Bought three pairs, two were unusable. Their Breeze shoes scraped away my heel after walking in them for only 20 minutes IN SOCKS. How is that even possible? They would have performed better with literal razor blades in the sole. Will not buy again.
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Posted 5 months ago
Ordered and paid an extra $18 for 2 day delivery. The website said they would be delivered on Tuesday. (I was ordering them on a Friday at 10:00 AM.) then 5 minutes later after I submitted the request it said expected delivery was Wednesday. I called to cancel because I am leaving the country on Wednesday. They would not cancel or amend the order and could not explain to me why a 2-day delivery that was promised as Tuesday on the shipping part would end up being Wednesday.
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Posted 5 months ago
From our experience they are nothing like they used to be, we purchased some school shoes for my daughter, she wore them less than 2 months, they split at the back. The Store Clarks Junction 32 Castleford were very dismissive, offered a 50% voucher, didn’t offer to fix them or replace, Clarks customer service was unfortunately worse then their shoes, they made us jump through hoops, kept us on the phone 30 minutes, they offered to let us speak to a manager and then left us hanging for 15 minutes. Possibly the worst shoes we’ve had in many years, cheap and nasty, just like their customer service
Clarks Shoes 1 star review on 25th February 2025
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Posted 6 months ago
Clarks Shoes is rated 2.5 based on 600 reviews