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Clarks Shoes Reviews

2.4 Rating 605 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 605 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I recently purchased two pairs if children’s shoes advertised as 20% off when buying two pairs. However when paying I was told the shop could only apply the discount on adult shoes and only on children’s when buying online! This is NOT shown on their offer and who buys children’s shoes on line when it essential to have their feet measured. On phoning the complaints department I was told I would have to return the shoes (not possible as the child was already wearing them) and they were unable to give me contact details to take the matter higher. This is not good enough and I intend to pursue this matter like a terrier,
Helpful Report
Posted 3 weeks ago
I purchased sandals at Tootsies that fell apart after one season. Neither Clarks, nor Tootsies will even consider a replacement pair or a return. They have both lost a customer. Unfortunately, my pics won't be processed!
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Posted 1 month ago
I bought 8w shoes but the size was too narrow compared with other brands. My feed were hurt and got numb when I tried on for 3 or 4 hours.I tried to return but did not let me to do it. I never want to buy this brand again!
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Posted 1 month ago
Clark’s has always been one of my favourite brand but not anymore. My shoes leather got faded and scratch lines appeared just after wearing it for the first time, went back to the store to return it as it was only a week since I bought it but the sales rep refused as it’s been work and defective, I told him that’s the same reason I am returning it, he gave me an option to exchange it with an extra 50$ cost. What’s more upsetting is the unprofessionalism of the staff, he compared my return to another customer right in front of everyone, I felt embarrassed and humiliated. Never going back to that store.
Helpful Report
Posted 1 month ago
I’ve been a loyal Clarks customer for over 30 years, but this recent experience has really shaken my trust in the brand. I purchased a pair of shoes that ended up cutting into my ankles after just one day of wear at the office. I tried to return them at the store, but was told they couldn’t accept them because they were “used.” Despite the discomfort and inconvenience, I bought another pair that same night—for even more money—because I’ve always loved Clarks. I contacted customer service on August 9th and was asked to send an email with photos, which I did on the 14th. I was told I’d hear back within 24–48 hours. I didn’t. I followed up on August 20th—still no reply. I called again on August 28th, waited 40 minutes, and was told it would be escalated. Again, no response. I called yet again on September 5th (another 28-minute wait) and was finally told they couldn’t accept the $80 shoes and offered a $25 gift card. While I appreciate the gesture, a $25 gift card feels like a slap in the face considering the defective product, the wasted time, and the poor customer service. I guess the CFO still gets their Starbucks today—they saved $55. Clarks, this is not how you treat long-time customers.
Helpful Report
Posted 1 month ago
The customer service phone line listed on their website is HORRIFIC. Just this week, to try and deal with a return issue along with placing a new order on their website, I have called five times and been on hold for no less than 15 minutes each time before anyone picks up. By the time someone does answer, they are rude, do not have knowledge about what they are talking about, and cannot provide any resolution for the two issues. I love the shoes, but I cannot stand dealing with their website or customer service reps.
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Posted 1 month ago
Not happy , cheap material , womens , e fit loafer backs , floppy and have no support at all, what has happened to the iconic name of ,Clarks , shoes?
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Posted 2 months ago
I purchased off white Mayhill bay leather sneakers and when they arrived I was so happy to try them on. They looked even better than I hoped. I normally wear an 8 wide but since it was reviewed as difficult to put on, I ordered 8 and a half wide. When trying them on, the tongue slid under the top and it was outrageously difficult to put on. I loved the way they looked , I even tried to remove the inner sole, but to no avail. I returned them. The sneaker needs a redesign, the area that has elastic, needs to be looser, or maybe the addition of a zipper, or maybe even laces. They look great but are extraordinarily difficult to get on the foot. Please redesign these bc I actually loved the look and was prepared to order them in pink too
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Posted 2 months ago
Velcro straps on sandels don't last at all poor quality from that aspect
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Posted 2 months ago
The little “flower” atop the closure is so cheap as compared to my several other pairs…..so disappointing because Clarks are supposed to be top quality😞
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Posted 2 months ago
Although Clarks shoes are long-lasting and well-made, the designs can seem a little out of style, and the costs are a little high. Excellent for daily use and comfort, but I usually wait for sales before making a purchase.
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Posted 3 months ago
I ordered Clarks shoes from Amazon. I got the Cloud Steppers sandals. They r well made, nice style and comfortable. I would highly recommend them.
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Posted 3 months ago
I would never buy any make of shoes but Clarks. They are the most comfortable for me. Always try shoes before you buy them not all styles will suit you. Do not expect to store shoes for two to three years before using them. The glues will dry out and the soles are biodegradable for the sake of landfill. I have had had a pair of Clarke ATL boots worn almost everyday for two years. They are only just showing signs of wearing out now. I call that great value for money.
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Posted 3 months ago
Poor quality. Horrible return policy. Basically, no returns. Cheaply made shoes. Never again.
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Posted 4 months ago
Very bad quality and very expensive Clarks shoes have really gone down hill. The shops have very little stock and no customers, what has gone wrong???
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Posted 4 months ago
I bought these about 9 months back from Rajouri Garden shop for 3600/- .Never expected this kind of quality from such a reputed international brand. Highly disappointed
Clarks Shoes 2 star review on 19th May 2025 Clarks Shoes 2 star review on 19th May 2025 Clarks Shoes 2 star review on 19th May 2025
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Posted 4 months ago
Spoke with a representative, super rude..problem not solved. No Clark’s unless my problem is solved.
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Posted 5 months ago
For many years I bought Clarks leather boots and sandles. The actual design is dreadful. No style at all,,even mediocre leather has plastic lining. Why? They used to be so good,I'd happily pay more for good quality of the past.
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Posted 5 months ago
Soles came unglued from the uppers in less than 2 months. They refused to send me a new pair. Junk shoes used to be way better. Bought a pair of red wing and haven’t looked back. Way better
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Posted 5 months ago
I placed this order because I was traveling and was even willing to pay extra for express delivery, which was supposed to be a two-day service. However, the two-day delivery ended up taking nearly four days. I called to raise this issue, and as a result, you refunded the extra amount I paid for express shipping. Now, the package is scheduled to arrive after I’ve already left for my trip. So, what was the point of paying extra or even placing the order in the first place? And I haven’t received my shoes, yet! Now I’m wondering what I’ll find when I come back from my trip. 😠 at all!
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Posted 5 months ago
Clarks Shoes is rated 2.4 based on 605 reviews