“The little “flower” atop the closure is so cheap as compared to my several other pairs…..so disappointing because Clarks are supposed to be top quality😞”
“Although Clarks shoes are long-lasting and well-made, the designs can seem a little out of style, and the costs are a little high. Excellent for daily use and comfort, but I usually wait for sales before making a purchase.”
“I would never buy any make of shoes but Clarks. They are the most comfortable for me. Always try shoes before you buy them not all styles will suit you. Do not expect to store shoes for two to three years before using them. The glues will dry out and the soles are biodegradable for the sake of landfill. I have had had a pair of Clarke ATL boots worn almost everyday for two years. They are only just showing signs of wearing out now. I call that great value for money.”
“Very bad quality and very expensive
Clarks shoes have really gone down hill. The shops have very little stock and no customers, what has gone wrong???”
“I bought these about 9 months back from Rajouri Garden shop for 3600/- .Never expected this kind of quality from such a reputed international brand. Highly disappointed”
“For many years I bought Clarks leather boots and sandles. The actual design is dreadful. No style at all,,even mediocre leather has plastic lining. Why? They used to be so good,I'd happily pay more for good quality of the past.”
“Soles came unglued from the uppers in less than 2 months. They refused to send me a new pair. Junk shoes used to be way better. Bought a pair of red wing and haven’t looked back. Way better”
“I placed this order because I was traveling and was even willing to pay extra for express delivery, which was supposed to be a two-day service. However, the two-day delivery ended up taking nearly four days. I called to raise this issue, and as a result, you refunded the extra amount I paid for express shipping. Now, the package is scheduled to arrive after I’ve already left for my trip. So, what was the point of paying extra or even placing the order in the first place? And I haven’t received my shoes, yet! Now I’m wondering what I’ll find when I come back from my trip. 😠 at all!”
“Complaint Regarding Clarks Shoe Quality and Durability
I am writing to formally express my deep disappointment and concern regarding the quality and durability of Clarks shoes. As a loyal customer, I have been purchasing Clarks footwear regularly during my trips to London. Due to my buying habits, I often store new pairs in their original boxes in a well-maintained wardrobe until I need to replace my old shoes. However, I have recently faced a highly frustrating and embarrassing issue with your products.
On two separate occasions, I wore a new pair of Clarks shoes for the first time, only to have them completely crack from the sole during an important official meeting. The first incident occurred when I took out a new pair that had been stored for approximately 3-4 years. Within hours of wearing them, the sole cracked severely, forcing me to dispose of them. Unfortunately, the same issue repeated just yesterday with another pair that had been stored for around 2-3 years. The bottom of the shoe broken and completely separated from the main structure in an extreme and unacceptable manner.
Given that I have experienced this issue multiple times, I am left questioning whether Clarks shoes are incapable of being stored for a few years without deterioration. If this is the case, it is extremely concerning, as customers expect quality and durability from a brand like Clarks. There is no indication on the packaging that these shoes must be worn within a specific timeframe to avoid such failures.
I request a clear explanation regarding this recurring issue, as well as information on whether Clarks shoes have an expected storage lifespan. Additionally, I would appreciate your guidance on how to prevent such incidents in the future. Given the circumstances, I also expect Clarks to take responsibility for these quality defects and offer an appropriate resolution.
Please address this matter urgently, as this experience has significantly impacted my trust in the brand. I look forward to your prompt response”
“Clark's used to be a great shoe brand, but it's clear their stuff is now being produced at the same factories as all the other fast fashion brands now. Bought three pairs, two were unusable. Their Breeze shoes scraped away my heel after walking in them for only 20 minutes IN SOCKS. How is that even possible? They would have performed better with literal razor blades in the sole.
Will not buy again.”
“Ordered and paid an extra $18 for 2 day delivery. The website said they would be delivered on Tuesday. (I was ordering them on a Friday at 10:00 AM.) then 5 minutes later after I submitted the request it said expected delivery was Wednesday. I called to cancel because I am leaving the country on Wednesday. They would not cancel or amend the order and could not explain to me why a 2-day delivery that was promised as Tuesday on the shipping part would end up being Wednesday.”
“From our experience they are nothing like they used to be, we purchased some school shoes for my daughter, she wore them less than 2 months, they split at the back.
The Store Clarks Junction 32 Castleford were very dismissive, offered a 50% voucher, didn’t offer to fix them or replace, Clarks customer service was unfortunately worse then their shoes, they made us jump through hoops, kept us on the phone 30 minutes, they offered to let us speak to a manager and then left us hanging for 15 minutes.
Possibly the worst shoes we’ve had in many years, cheap and nasty, just like their customer service”
“Worst customer service EVER!! I’m still waiting for my shipping cost to be refunded to me but it’s been over a month now. They are a terrible store at this point and I don’t plan on ever getting anything from them again. I’ve never had a worse return.”
“I bought the Audreigh black fabric trainers. The description was all about comfort and cushioning but they were the most uncomfortable pair of trainers I have ever worn. Gave me blisters at the back just by wearing them for a day. Clarks sadly is no longer for quality nor comfort for me.”
“I bought a new pair of cloudsteppers two days ago. They are trashed. Junk. I’m very disappointed. The “pleather” creased where my toes bend and where my pants rubbed. The “pleather “ is flaking off. Never again.”
“the customer service sucks as does the website, cant change the address i was out of town tried to cancell the order customer service rep claimed it did not go thru they would not be sent and i would not get charged. now i cant get a hold of anyone to return them spent an hour on hold to get disconnected”
