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Clarks Shoes Reviews

2.5 Rating 554 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

2.5

Based on 554 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Clarks Shoes 1 star review on 19th April 2023

Clarks Shoes 1 star review on 19th April 2023

33

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently fractured my ankle and have been fitted with a fracture boot. I went to Clarks' Grantham store to try to purchase a shoe that I could wear on my other foot, as none of my existing trainers/shoes were comfortable or at the right height to wear with a medical boot. Claire and the team at Grantham could not have been more helpful and went out of their way to make sure that my needs were met. I am very grateful for their excellent service, and have no hesitation in recommending them to other customers.”

Posted 3 months ago

“I got the Ashland Bubble in navy. I got them for a great price. They are durable, reliable, & comfortable. The tassles add a bit of flair. This marks my 4th pair of Clarks. They are made for the long-haul. I give them 10 toes up [and more]!”

Posted 3 months ago

“These are the most comfortable boots I have ever worn. I will always buy clarks”

Posted 3 months ago

“Bought school shoes on 0109, yesterday 2311 strap broke so today I took them back and exchanged them for a new pair no questions asked.”

Posted 4 months ago

“Purchased a pair of suede ankle boots from store in Bath. Assistant Sue could not have been more helpful.”

Posted 6 months ago

“The male assistant was very polite and he was also very helpful in finding my sandals. He had to go up three flights of stairs to bring 4 pairs of sandals to try. He could not do enough to help.”

Posted 7 months ago

“We went to Clark’s Church Street store in Liverpool for my little girls school shoes on Wednesday 30th August. Mela was so helpful and gave great customer service and care. Nothing was too much trouble for her. Thanks very much Mela.”

Posted 7 months ago

“Went to get shoes for 3 kids and Edgar at the Derby Derbion branch was brilliant and went above and beyond to help us and got us exactly what we wanted and gave us good advice too.”

Posted 7 months ago

“We were helped by Dani today at Rushden Lakes (6/6/23) I was so pleased that Dani pointed out that the shoes I wanted came in a wider fit that fitted me perfectly, thankyou very much for your help Dani and for her help in purchasing my husbands trainers.”

Posted 10 months ago

“I’ve shopped for Clarks shoes for several years after my podiatrist recommended them. They’re high quality comfortable footwear. A plus! Linda White”

Posted 10 months ago

“In Stevenage Clark’s store there is a delightful young lady with a sweet smile called Gracie who managed to find a perfect fitting shoe for me without any trouble So lovely to find a happy youngster.”

Posted 10 months ago

“Big thanks to Mary in the Ipswich store today! She helped us to pick our sons first shoes. She was both professional and friendly and made it such a lovely experience from measuring his feet to giving advice. My son loves his shoes! Thank you Mary, a credit to Clarke’s!”

Posted 11 months ago

“Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone.”

Posted 11 months ago

“Needed a really comfy pair of shoes website had promo on the pair I chose and I also used a promo code win win”

Posted 1 year ago

“Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me.”

Posted 1 year ago

“Today, we went into Clark's shoes in Solihull. We were met by Pat, who instantly impressed us by her interest in my wife who had a fractured wrist. The reason for the visit to the Clark's shop was to purchase a pair of shoes which did not need to be laced up. Pat understood the problem exactly and did not spare herself until my wife was satisfied. We made the purchase and were very happy. Thank you, Pat. Un Loop Black Leather 261686735040.”

Posted 1 year ago

“helped me to wear the most comfortable business- high heals It is difficult to find shoes that fit my feet for office and business meetings. I tried many and only Clarks shoes worked with me. I am using Clark now for 8 years”

Posted 1 year ago

“I'm a disabled lady who need a pair of trainers to wear with my ankle splints The lady in the shop was so helpful and caring she took her time with me she help me to put my splints in the trainers and even help me to put my trainers on she was so caring and helpful I felt really happy she even packed my bag for me this lady is truly lovely I will defo shop there again”

Posted 1 year ago

“Visited Clarks in Gt Yarmouth Norfolk this afternoon. I wanted to support the shop as it is one of the few decent shops in the area, and i'm glad i did. I was with my 2 year old granddaughter and with the help of Sophia the sales assistant we found the perfect pair. Ivy was measured to ensure correct size, and we were offered 5 different styles. Chose the denim and heart design. I was then offered the discount if i needed a pair of shoes/boots for myself, but i couldn't find anything i needed. I did purchase the protective spray for Ivys boots though. Both ladies were really helpful, and i will certainly support local Clarks instore again. Many thanks 😊👍🏻. Sally”

Posted 1 year ago

“Clarks shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team!”

Posted 1 year ago

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Clarks Shoes is rated 2.5 based on 554 reviews