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Clarks Shoes Reviews

2.5 Rating 590 Reviews
35 %
of reviewers recommend Clarks Shoes
2.5
Based on 590 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Went to Clark’s in the outlet village of Street in Somerset today. Impressed with how organised and spacious this shop was. We was served by Sophie who was the loveliest sales asst, they was friendly, informative and professional throughout, a true assert to your company. Thanks Sophie xx
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Posted 6 months ago
I bought a pair of shoes at the Plymouth store, Sammy the assistant was very helpful. She took the time to explain the best way to protect the brogues from cracking by using conditioning balm. Excellent customer service.
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Posted 8 months ago
We took my grandaughters to Clarks of Rayleigh and were served by Debbie. Fantastic service. She was very friendly and informative. Would highly recommend.
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Posted 9 months ago
Excellent service today at hexham .toddler had shoes 4 weeks velcro stopped sticking returned shoes staff changed shoes after checking size hadn't changed with no problem at all very happy
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Posted 1 year ago
I recently fractured my ankle and have been fitted with a fracture boot. I went to Clarks' Grantham store to try to purchase a shoe that I could wear on my other foot, as none of my existing trainers/shoes were comfortable or at the right height to wear with a medical boot. Claire and the team at Grantham could not have been more helpful and went out of their way to make sure that my needs were met. I am very grateful for their excellent service, and have no hesitation in recommending them to other customers.
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Posted 1 year ago
I got the Ashland Bubble in navy. I got them for a great price. They are durable, reliable, & comfortable. The tassles add a bit of flair. This marks my 4th pair of Clarks. They are made for the long-haul. I give them 10 toes up [and more]!
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Posted 1 year ago
These are the most comfortable boots I have ever worn. I will always buy clarks
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Posted 1 year ago
Bought school shoes on 0109, yesterday 2311 strap broke so today I took them back and exchanged them for a new pair no questions asked.
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Posted 1 year ago
Purchased a pair of suede ankle boots from store in Bath. Assistant Sue could not have been more helpful.
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Posted 1 year ago
The male assistant was very polite and he was also very helpful in finding my sandals. He had to go up three flights of stairs to bring 4 pairs of sandals to try. He could not do enough to help.
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Posted 1 year ago
We went to Clark’s Church Street store in Liverpool for my little girls school shoes on Wednesday 30th August. Mela was so helpful and gave great customer service and care. Nothing was too much trouble for her. Thanks very much Mela.
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Posted 1 year ago
Went to get shoes for 3 kids and Edgar at the Derby Derbion branch was brilliant and went above and beyond to help us and got us exactly what we wanted and gave us good advice too.
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Posted 1 year ago
We were helped by Dani today at Rushden Lakes (6/6/23) I was so pleased that Dani pointed out that the shoes I wanted came in a wider fit that fitted me perfectly, thankyou very much for your help Dani and for her help in purchasing my husbands trainers.
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Posted 1 year ago
I’ve shopped for Clarks shoes for several years after my podiatrist recommended them. They’re high quality comfortable footwear. A plus! Linda White
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Posted 1 year ago
In Stevenage Clark’s store there is a delightful young lady with a sweet smile called Gracie who managed to find a perfect fitting shoe for me without any trouble So lovely to find a happy youngster.
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Posted 2 years ago
Big thanks to Mary in the Ipswich store today! She helped us to pick our sons first shoes. She was both professional and friendly and made it such a lovely experience from measuring his feet to giving advice. My son loves his shoes! Thank you Mary, a credit to Clarke’s!
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Posted 2 years ago
Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone.
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Posted 2 years ago
Needed a really comfy pair of shoes website had promo on the pair I chose and I also used a promo code win win
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Posted 2 years ago
Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me.
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Posted 2 years ago
Today, we went into Clark's shoes in Solihull. We were met by Pat, who instantly impressed us by her interest in my wife who had a fractured wrist. The reason for the visit to the Clark's shop was to purchase a pair of shoes which did not need to be laced up. Pat understood the problem exactly and did not spare herself until my wife was satisfied. We made the purchase and were very happy. Thank you, Pat. Un Loop Black Leather 261686735040.
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Posted 2 years ago
Clarks Shoes is rated 2.5 based on 590 reviews