Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.51

2.5 Rating 555 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 555 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Clarks Shoes 1 star review on 19th April 2023

Stacey

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They really comfortable and last longer than the others.”

Helpful Report

Posted 4 years ago

“Clark's shoes is comfortable hard like diamond flexible made by high experience every piece in it is chosen carefully a shoes that is manufactory to stay”

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Posted 4 years ago

“well pleased with the staff friendliness at your Gt. Yarmouth store,only purchased a shoehorn,but there you go.good value.”

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Posted 4 years ago

“Good, better, CLARKS It's the quality it's the fit it's the care that you can feel when you try them on already. It's the difference and the style, and of course the price that puts a smile on my face. An added bonus is the quality service in our local Luton The Mall store.”

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Posted 4 years ago

“I had emailed Clarks re vouchers I had been given as a gift (£40) - when I tried to purchase shoes with them the Clarks store couldn't do anything about it because there appeared to be a fault with the vouchers (Vouchers had been bought in Tesco) Unfortunately I hadn't kept the receipt - However, they did email me a voucher for £20 as a goodwill gesture - really appreciated that - most unexpected but most welcome.”

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Posted 5 years ago

“Purchased a pair of shoes unblush Go. Always happy with Clark's shoes good customer services from 191 Georgia and the other staff.”

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Posted 5 years ago

“I have bought a pair of winter slippers for my partner and he wasn’t happy with; then I decided to return the next following day. It was very easy and The Clarks Shop 25 Grafton Centre Cambridge helps me! The young April listens my query, asked my receipt and check the slippers and with a kind smile refunded my money into my card. Great team and helpful in this shop! Thank you”

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Posted 5 years ago

“I am very happy with the service of Assistant no 404 Aoife”

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Posted 5 years ago

“I visited the Clarks branch at Princes Street, Edinburgh on 8/4/19. I purchased 4 pairs of shoes. I would just like to say that I received excellent customer service from assistant no 11 named Susan. I have a disability making it very difficult for me to walk let alone carry 4 pairs of shoes. Susan very kindly said that I could have them delivered free of charge. She also assisted me on and off with my shoes as I have difficulty bending. I was very pleased with the very efficient service I received from this branch. The shoes felt very comfortable which was why I purchased 4 pairs. I am expecting my delivery next week.”

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Posted 5 years ago

“Staff were very attentive and nice at the Bluewater branch. I find this one the best and they have a much wider range of ladies, shoes. The trainers I purchased on 18 March are lovely.”

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Posted 5 years ago

“Very friendly and great service from Antonia at the Bognor Regis store. Will definitely be going back.”

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Posted 5 years ago

“Assistant 16 Rachel Cwmbran store 20/3/2019 She was great , nothing too much trouble Give her a prize!”

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Posted 5 years ago

“1st March at Clark's interchange retail park Bedford. Sales lady CAROLINE was a breath of fresh air,her skill sets in all areas were simply very good. This lady has served us on past visits and her enthusiasm and desire to get a sale and an add on product is always present. Finally she has a disability to master on the shop floor.And that is not a problem for her! Please Clark's CEO and manager invest further in her reward her via salary and incentives and SUPPLY HER with the goods to do her job. Ps...I bought a fine pair of boat shoes over budget ha.”

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Posted 5 years ago

“So helpful Susan from the birkenhead branch was amzing brilliant customer service I will definitely be coming back”

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Posted 5 years ago

“Few days ago we did shopping with our 10 year old son .We went to southampton brand just to have a look we couldnt find right size but we met there amazing helpful shop assistant she look after us very well in the end we left shop with 4 pair of shoes :)Big thank you for Ria she is amazing:)”

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Posted 5 years ago

“Just a brilliant online service and quality boots.”

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Posted 5 years ago

“I had a very good experience at Clarks in Brent cross on 23/01/2019. I went to buy a pair of shoes for my dad which I was served from a lovely lady staff Kristina with the code 111. Kristina was very well communicated, friendly, polite and vey helpful. Also she was very well knowledged about Clarks product and offered me the best service even though she was helping other customers at the same time too. In the end with Kristina's help and advice I purchased a pair of brown boots for my dad which he's very happy with them and the size fits perfect. I would like to say thank you very much to Kristina also to Clarks for having very kind helpful and well communicated staff.”

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Posted 5 years ago

“I bought two pairs of shoes yesterday in Clarks Dundrum Shopping Centre Dublin yesterday. A lovely girl called Cliodhna helped me. It was a stress free pleasant experience. She was friendly without the 'over kill' and very professional! Why would I want to buy online? We're ruining local business and our town centres!”

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Posted 5 years ago

“Really happy with trainers and shoes ordered for my son from the Richmond store. Staff really helpful and as always both items are great quality and according to my 9 year old they are super comfy! Great customer service great products!”

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Posted 5 years ago

“We had really good customer service in the Oxford shop. James went above and beyond when helping my son - thank you.”

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Posted 5 years ago

Clarks Shoes is rated 2.5 based on 555 reviews