Login
Start Free Trial Are you a business?? Click Here

Clarks Shoes Reviews

2.5 Rating 590 Reviews
35 %
of reviewers recommend Clarks Shoes
2.5
Based on 590 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Excellent customer service I just happened upon Clarkes in the Abbey Centre one evening, to be honest it had been a long time since I had been in Clarkes, thinking of the shoes as more practical, sensible shoes. I was served by a lovely girl called Ailbhe; what a delightful little lady she is. I was so impressed with the professional manner in which she served me, making suggestions and truly going the extra mile. I can be quite indecisive at times and I was touched by her gentle manner and very grateful for her patience. Thanks to Ailbhe I walked away with a pair of light-weight, fashionable and extremely comfortable shoes…fantastic. Well done Clarkes for your shoes and but mostly your excellent staff and customer service. Deborah.
Helpful Report
Posted 5 years ago
I have been atended very kindly with your assistant 213- Amy.
Helpful Report
Posted 5 years ago
brilliant shoes, got 2 pairs for 50. one silver leather loafer and one two strap sandal also leather. quick simple website speedy delivery excellent service. win win
Helpful Report
Posted 5 years ago
Good shoes Right price Helpful assistant
Helpful Report
Posted 5 years ago
They really comfortable and last longer than the others.
Helpful Report
Posted 5 years ago
Clark's shoes is comfortable hard like diamond flexible made by high experience every piece in it is chosen carefully a shoes that is manufactory to stay
Helpful Report
Posted 5 years ago
well pleased with the staff friendliness at your Gt. Yarmouth store,only purchased a shoehorn,but there you go.good value.
Helpful Report
Posted 6 years ago
Good, better, CLARKS It's the quality it's the fit it's the care that you can feel when you try them on already. It's the difference and the style, and of course the price that puts a smile on my face. An added bonus is the quality service in our local Luton The Mall store.
Helpful Report
Posted 6 years ago
I had emailed Clarks re vouchers I had been given as a gift (£40) - when I tried to purchase shoes with them the Clarks store couldn't do anything about it because there appeared to be a fault with the vouchers (Vouchers had been bought in Tesco) Unfortunately I hadn't kept the receipt - However, they did email me a voucher for £20 as a goodwill gesture - really appreciated that - most unexpected but most welcome.
Helpful Report
Posted 6 years ago
Purchased a pair of shoes unblush Go. Always happy with Clark's shoes good customer services from 191 Georgia and the other staff.
Helpful Report
Posted 6 years ago
I have bought a pair of winter slippers for my partner and he wasn’t happy with; then I decided to return the next following day. It was very easy and The Clarks Shop 25 Grafton Centre Cambridge helps me! The young April listens my query, asked my receipt and check the slippers and with a kind smile refunded my money into my card. Great team and helpful in this shop! Thank you
Helpful Report
Posted 6 years ago
I am very happy with the service of Assistant no 404 Aoife
Helpful Report
Posted 6 years ago
I visited the Clarks branch at Princes Street, Edinburgh on 8/4/19. I purchased 4 pairs of shoes. I would just like to say that I received excellent customer service from assistant no 11 named Susan. I have a disability making it very difficult for me to walk let alone carry 4 pairs of shoes. Susan very kindly said that I could have them delivered free of charge. She also assisted me on and off with my shoes as I have difficulty bending. I was very pleased with the very efficient service I received from this branch. The shoes felt very comfortable which was why I purchased 4 pairs. I am expecting my delivery next week.
Helpful Report
Posted 6 years ago
Staff were very attentive and nice at the Bluewater branch. I find this one the best and they have a much wider range of ladies, shoes. The trainers I purchased on 18 March are lovely.
Helpful Report
Posted 6 years ago
Very friendly and great service from Antonia at the Bognor Regis store. Will definitely be going back.
Helpful Report
Posted 6 years ago
Assistant 16 Rachel Cwmbran store 20/3/2019 She was great , nothing too much trouble Give her a prize!
Helpful Report
Posted 6 years ago
1st March at Clark's interchange retail park Bedford. Sales lady CAROLINE was a breath of fresh air,her skill sets in all areas were simply very good. This lady has served us on past visits and her enthusiasm and desire to get a sale and an add on product is always present. Finally she has a disability to master on the shop floor.And that is not a problem for her! Please Clark's CEO and manager invest further in her reward her via salary and incentives and SUPPLY HER with the goods to do her job. Ps...I bought a fine pair of boat shoes over budget ha.
Helpful Report
Posted 6 years ago
So helpful Susan from the birkenhead branch was amzing brilliant customer service I will definitely be coming back
Helpful Report
Posted 6 years ago
Few days ago we did shopping with our 10 year old son .We went to southampton brand just to have a look we couldnt find right size but we met there amazing helpful shop assistant she look after us very well in the end we left shop with 4 pair of shoes :)Big thank you for Ria she is amazing:)
Helpful Report
Posted 6 years ago
Just a brilliant online service and quality boots.
Helpful Report
Posted 6 years ago
Clarks Shoes is rated 2.5 based on 590 reviews