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Clarks Shoes Reviews

2.5 Rating 590 Reviews
35 %
of reviewers recommend Clarks Shoes
2.5
Based on 590 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I love Clark's in Skipton, the staff there are always cheerful and helpful. Ann served me a few weeks ago , I went in to browse and came away with a pair of boots and some shoes and spray for my boots! Very happy with my purchase, and hope to see Clark's skipton come through the awful virus situation soon.
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Posted 5 years ago
Great service, easy returns & refund. Even better shoes !! Very pleased, life made simple for once:) !!
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Posted 5 years ago
High quality and unbelievably comfortable shoes and boots
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Posted 5 years ago
Rose went above and beyond to assist when shopping with my 83 year old mother. Showed me another colour boot that I love, more that the one I was first tried and therefore was not going to buy. Then sadly the boots I really wanted could not be found, Rose then went out of her way took my mobile number and called me in less than 10 minutes of leaving the store. I am so happy with my new boots and looking forward to wearing them. Thank you Clarks and thank you Rose.
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Posted 5 years ago
The sales assistant TRISH was very helpful. The shoes are modern and comfortable
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Posted 5 years ago
served by Mags at Greenock. Could not have been more helpful as I was buying for my husband and he was not there!! He's delighted with his casual shoes!!
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Posted 5 years ago
The only brand where I'm guaranteed value for money. I've bought various others, often more expensive and "stylish" but they nearly always begin to rot/ go to pieces / break up on the inside, sometimes quite quickly sometimes after a few months. Never happened with Clarks, and they are always extremely comfortable. Bought a new pair today.
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Posted 5 years ago
Very good experance in the Huntingdon store, very helpfull and had all the sizes of shoe i wanted to try on, i brought two pair of shoes .
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Posted 5 years ago
As a group of 7 visitors from Cornwall. We descended on your Blandford Forum Clark’s shop during our Christmas holiday. A delightful lady called Jill Cornick, who was the only member of staff working on New Year’s Day, attended us with the utmost professionalism. She had fantastic knowledge of products available, a wonderful sense of humour and she made it a pleasure to spend time in this store. Clarks should be proud of the commitment and dedication of this member of staff. As a result between us we purchased 4 pairs of footwear.
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Posted 5 years ago
The customer service was excellent the lady that served me Claire was courteous helpful and polite. It was a pleasure to be served courteously
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Posted 5 years ago
Excellent and comfortable
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Posted 5 years ago
Had a bit of a nightmare with delivery but the customer service team were amazing,spoke to 2 different members of the customer service team and they really went out of the way to help. Long story short they actually refunded the cost of the shoes which was £75.00 So they actually gave me a pair of shoes for free because of little bit of inconvenience. Very happy with that.
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Posted 5 years ago
I LOVE Clarks shoes, I have wide feet, and they have saved me many times over the years. However … this season Clarks no longer seems to carry wide shoes, or for that matter shoes side 8 1/2 wide. Its been very frustrating to get emails every day advertising great shoes, and to have them over-populate my web sites, BUT THEY DON'T CARRY MY SIZE IN ANYTHING ANYMORE! wAHHH! How do I get their advertising off my web sites since i am so very very frustrated looking at great shoes they don't carry for every day Americans.
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Posted 5 years ago
Was in store568. Brian so helpful and really knew his stock. I wen’t to three other shoe stores nobody unzipped my boots and removed all paper inside! Only Brian did! Great salesman. Someone was smart hiring this young man. Satisfied customer : Rachel Birzin
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Posted 5 years ago
I have been the customer of Clarks for more than 8 years and I really love the brand. However, I think they should be careful with their presence at Kobbler outlet in Chennai and should reconsider. I just bought couple of pairs, formal and casual, day before yesterday but th challenge rather shocking this was store manager promoting other brand by saying Clarks is not that great for it's price. I hope the brand takes care of this.
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Posted 5 years ago
All my shoes are Clarks because I am very happy with Clarks shoes - they are the best shoes and the most comfortable
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Posted 5 years ago
I bought shoes for my grandchildren at the Whitgift Centre, Croydon, and were served by Becky. Full marks for her professionalism and exemplary patience.
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Posted 5 years ago
I am always extremely happy with Clarks shoes - they are very comfortable and hard wearing as well as very smart to look at. Also very quick on delivery. I was very impressed when recently purchasing Hamble Oak Dark Tan Lea shoes with the service I received from Sharon and Tim at their Southampton Branch. They were most helpful in every way.
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Posted 5 years ago
Really helpful person - Daan’yal. He chatted to the children and made sure the shoes were a good fit.
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Posted 5 years ago
I went into Hampton Clarks to buy my grandson some new school shoes.I want to thank Joanne for the kindness she showed to my grandson,she has a natural affinity with children and for the care she took making sure the fit was perfect. Thank you Joanne.
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Posted 5 years ago
Clarks Shoes is rated 2.5 based on 590 reviews