Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.51

2.5 Rating 555 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 555 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Clarks Shoes 1 star review on 19th April 2023

Stacey

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clark’s Shoes still falling apart- be warned No refund Shoes Fell apart, hydrolysis apparently, see bbc watchdog report, I thought they had sorted the problem out, but they haven’t, paid over £80 for a pair of shoes that fell apart first time they were worn. Refund? No, exchange? No. Offered a £10 voucher having been sold shoes that were not fit for purpose. As you can see from the response from Clark’s, as the shoes were purchased last winter, more than 12 months ago, they are only prepared to consider a refund if the shoes are under six months old. Check your cupboards and wardrobes for any Clarks shoes you might have put away for later use - even if they're brand new. You may well, find that they're rotting away, crumbling or leaving a sticky gooey mess where you thought there was a nice new pair of shoes. There are thousands of people in the same boat as me just google Clark’s Shoes fall apart To see dozens of examples. There's a well-documented problem with hundreds of thousands of Clarks shoes, caused by their use of unsuitable materials for the soles, this causes them to rot and fall apart, thanks to something called hydrolysis. Problem is, Clarks are doing practically nothing for their unhappy customers, even though they know all about it. If you thought Clarks was a good reputable British company turning out good quality shoes, think again. They're nearly all cheap imports now, sold at inflated prices, and poor quality issues like this are just laughed off by the company, who don't give a damn about the money people have wasted on their expensive self-destructing shoes. Bear that in mind when you're next buying shoes for yourself or your children. Clarks has become all about high prices, poor quality, and high profits - customers come a very poor second. They sell expensive shoes that are not fit for purpose, ignoring their obligations to provide goods that are fit for purpose as they know it is too time consuming and costly to pursue the matter through the courts or trading standard in the U.K under the consumer rights act. My response is to use social media to warn other members of the public of their Poor Customer Care policies and recommend a consumer boycott of their products until they comply with their obligations to their customers.”