“After 15 months of light use the soles of my nature 3 shoes disintegrated. Going back to the store and contact with customer care a waste of time.Clark’s once was a byword for reliability and durability but no longer”
“Clark Shoes have so many problems...they have no arch support whatsoever. The slight insole cushion breaks down very quickly and then you will have to deal with feeling the under construction which feels like a hard grid like layer that makes it feel like you are barefoot. Since most of their shoes are now more than 50% synthetic they don't breathe and the shoes end up smelling rather quickly. These shoes don't last long and are highly priced for these very disposable shoes hat are no different than a cheap Walmart pair of shoes. Don't waist your time, energy or money on these VERY iNFERIOR rip off scam items. My experience is very accurate and true since I have owned 4 different styles in 1 years. I will never give this company another obsolete red cent again. Please BOYCOTT this company!”
“0 choice for anyone who wears size 3 - extremely disappointing. Also not muck choice for kids girls shoes (apart from bog standard school shoes) Clarke’s gone downhill for sure.”
“Ordered 2 pair of shoes on jan 1st to be delivered free within 2 days.2 weeks later i took delivery of 1 pair with invoice in box for the 2 pair which was already paid for.Been messaging evri courier and clarks with no success.Very disapointed in way clarkes has avoided me over this small issue.Order no1015757183 post code bt515uy if you can be bothered.”
“Brought a pair of Clarks for £130. As a customer for over 60 years O expect them tpo be instantly confortable. Unfortunatly within 30 minutes these had taken the skin off my heels, so was unable to wear them and more. Very disappointed and will not nuy again.”
“I recently purchased two pairs if children’s shoes advertised as 20% off when buying two pairs. However when paying I was told the shop could only apply the discount on adult shoes and only on children’s when buying online! This is NOT shown on their offer and who buys children’s shoes on line when it essential to have their feet measured. On phoning the complaints department I was told I would have to return the shoes (not possible as the child was already wearing them) and they were unable to give me contact details to take the matter higher.
This is not good enough and I intend to pursue this matter like a terrier,”
“I purchased sandals at Tootsies that fell apart after one season. Neither Clarks, nor Tootsies will even consider a replacement pair or a return.
They have both lost a customer.
Unfortunately, my pics won't be processed!”
“I bought 8w shoes but the size was too narrow compared with other brands. My feed were hurt and got numb when I tried on for 3 or 4 hours.I tried to return but did not let me to do it. I never want to buy this brand again!”
“Clark’s has always been one of my favourite brand but not anymore. My shoes leather got faded and scratch lines appeared just after wearing it for the first time, went back to the store to return it as it was only a week since I bought it but the sales rep refused as it’s been work and defective, I told him that’s the same reason I am returning it, he gave me an option to exchange it with an extra 50$ cost. What’s more upsetting is the unprofessionalism of the staff, he compared my return to another customer right in front of everyone, I felt embarrassed and humiliated. Never going back to that store.”
“I’ve been a loyal Clarks customer for over 30 years, but this recent experience has really shaken my trust in the brand.
I purchased a pair of shoes that ended up cutting into my ankles after just one day of wear at the office. I tried to return them at the store, but was told they couldn’t accept them because they were “used.” Despite the discomfort and inconvenience, I bought another pair that same night—for even more money—because I’ve always loved Clarks.
I contacted customer service on August 9th and was asked to send an email with photos, which I did on the 14th. I was told I’d hear back within 24–48 hours. I didn’t. I followed up on August 20th—still no reply. I called again on August 28th, waited 40 minutes, and was told it would be escalated. Again, no response. I called yet again on September 5th (another 28-minute wait) and was finally told they couldn’t accept the $80 shoes and offered a $25 gift card.
While I appreciate the gesture, a $25 gift card feels like a slap in the face considering the defective product, the wasted time, and the poor customer service. I guess the CFO still gets their Starbucks today—they saved $55.
Clarks, this is not how you treat long-time customers.”
“I purchased off white Mayhill bay leather sneakers and when they arrived I was so happy to try them on. They looked even better than I hoped. I normally wear an 8 wide but since it was reviewed as difficult to put on, I ordered 8 and a half wide. When trying them on, the tongue slid under the top and it was outrageously difficult to put on. I loved the way they looked , I even tried to remove the inner sole, but to no avail. I returned them. The sneaker needs a redesign, the area that has elastic, needs to be looser, or maybe the addition of a zipper, or maybe even laces. They look great but are extraordinarily difficult to get on the foot. Please redesign these bc I actually loved the look and was prepared to order them in pink too”
“The little “flower” atop the closure is so cheap as compared to my several other pairs…..so disappointing because Clarks are supposed to be top quality😞”
“Very bad quality and very expensive
Clarks shoes have really gone down hill. The shops have very little stock and no customers, what has gone wrong???”
“For many years I bought Clarks leather boots and sandles. The actual design is dreadful. No style at all,,even mediocre leather has plastic lining. Why? They used to be so good,I'd happily pay more for good quality of the past.”
“Soles came unglued from the uppers in less than 2 months. They refused to send me a new pair. Junk shoes used to be way better. Bought a pair of red wing and haven’t looked back. Way better”
“I placed this order because I was traveling and was even willing to pay extra for express delivery, which was supposed to be a two-day service. However, the two-day delivery ended up taking nearly four days. I called to raise this issue, and as a result, you refunded the extra amount I paid for express shipping. Now, the package is scheduled to arrive after I’ve already left for my trip. So, what was the point of paying extra or even placing the order in the first place? And I haven’t received my shoes, yet! Now I’m wondering what I’ll find when I come back from my trip. 😠 at all!”
