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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Today, upon vising the store to inquire about exchanging the shoes for a different style (Wallabee Boot /Beeswax) available on the Clarks website, with the desire to pay the difference of the price (10 euro) I encountered several issues: 1) Despite the availability of the desired style on your website, I was informed that it was impossible to exchange the shoes for ones not current in the stock. This lack of flexibility and customer-oriented approach is not only inconvenient but also contradicts the customer service standards expected from Clarks. 2) Furthermore, I was shocked to be told by the seller that a refund was not possible due the fact that they are not Original Clarks and they have nothing to do with Original Clarks in London (literal citation), despite the fact that I can see the address of the them listed on the website (https://www.clarks.eu/it/it/store-locator), especially given the circumstances of my request and the dissatisfaction with initial purchase. 3) Additionally, the real reason of my request, the treatment I received from your stuff, I believe, or at least the representative of your Brand, was totally unacceptable. The individual was impolite and failed to address my concerns with professionalism and respect that should be standard in customer interaction. If I had read the reviews earlier, I would never have bought these shoes.
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Posted 1 year ago
constant text messages even when asked to stop - awful customer service Clarkes use to make quality shoe once - now they pollute the planet Suggestion you go to an honest company
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Posted 1 year ago
5C00037697 Wow they admit I never recieved the item I ordered . Promised to follow up with their method of delivery. Ghost me when I ask what is happening or when can I Expect delivery or my money back Warning to all never order anything from this company they just take your money and run
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Posted 1 year ago
Slippers fell apart. Replacement slippers are falling apart as well. What’s happened to Clark’s quality? The tongue portion of the upper tears apart from the bottom portion of the uppers. The suede material is tearing off at the stitching. China made Clark’s are junk. Walmart slippers hold up much better.
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Posted 1 year ago
Purchased a pair of men black leather shoes the heel of the shoes just fell apart they cost me £100 phoned customer service the are in south Africa after umpteen phone calls they would give me promises of satisfaction which where all false i am £100 out of pocket I would not purchase a pair of shoe laces off this firm
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Posted 1 year ago
I ordered a pair of boots a month ago which I didn’t receive. I tried to track the package and was told they had no record of it. I contacted your customer support several times and they gave me a song and dance about logistics. I expect either the boots or my money back
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Posted 1 year ago
stitching fell apart after 1 year and sole came off
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Posted 1 year ago
TERRIBLE customer service after buying directly from Clarks and receiving a shoe that broke and was not wearable after 2 1/2 weeks. Called and emailed. Have been a loyal customer for years. beyond disappointing and shameful.
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Posted 1 year ago
The product may be great but just try to return something purchased online. I tried to do this for about an hour or more and was never successful. I do this on Amazon with no problems. Ckarks return website socks. Never doing this with them online. I had to drive 30 miles to return this and gas isn't free, so my return certainly wasn't FREE.
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Posted 1 year ago
Absolutely appalling customer service. Cyprus the robot is totally useless. Email not responded to. Phoned 3 times and 1st call answered after 15 minutes. Was advised they would call store and let me know outcome. Still waiting on phone call/email. 2nd phone call held in for 35 minutes and gave up. 3rd phone call eventually spoke to someone after 25 minutes. Was told they would escalate matter and they will be in contact about refund as goods not delivered to their store. I don't feel confident that this will happen. Won't be placing any future orders with Clarks.
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Posted 1 year ago
what is the point of clarks having customer service on the phone 1hour no answer come on CLARKS will not deal with this company again
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Posted 1 year ago
If I could leave 0 stars I would. Customer service is ridiculous and not helpful. Clarks messed up the order TWICE. The first time i placed my order with 2 pairs of shoes, each set of shoes went to a different ADDRESS in a DIFFERENT State than me. How do you send one person’s order to TWO different States!? I contacted customer service, they said they would place the order again and ship it out. Once I got my order, IT WAS STILL THE WRONG SHOES. She did not reorder my order correctly because on my order it says the shoes are wide, they sent me regular. When I contacted customer service again, being on hold for an hour before I spoke to someone, they basically said they couldn’t do anything because I had already used my exchange even though it was THEIR mistake. They said to issue a refund, send it back, and then place another order. The problem is, the shoes I ordered were no longer in stock, which they said “you’ll have to wait until they go back in stock”. So you’re telling me after YOUR mistakes you can’t do anything/won’t do anything. One of the shoes also came with scuffed material on the tip of the shoes which were not part of the “design”. Do not order from here online. I would personally go in store if you really want clarks but avoid online at all costs. They are ridiculous, inconsiderate, and a waste of time.
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Posted 1 year ago
I returned shoes and never received my refund. Now I'm out $72. I'll be filing a dispute with my credit card company and the BBB but this is all on my time. I'd be careful ordering from them because if your shoes don't fit you may never see a refund
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Posted 1 year ago
Since company bought out quality and fit have changed. I have sent for 2 pairs and found both too small and too narrow. Sole also looks unlike previous trainers bought too years ago. Poor quality. Another proud company gone down the tubes.
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Posted 1 year ago
Appalling company. They do not answer telephone calls. I have repeatedly been on hold for over 30 minutes and no response. The shops do not stock the boots I would like to buy. None of the discount codes they send ‘as a special customer’ do not work. What an abysmal company
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Posted 1 year ago
I have 4 gift cards for Clarks Shoes but no Clarks physical store anywhere near me. They have no way to use gift cards online, customer service will not help, you can't call them because no one answers the phone even when you are on hold for an hour. I have never seen such poor customer service.
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Posted 1 year ago
When Customer Service directed me to order in stores, managers in 2 stores nearby told me that they can't place order with gift card either. Ironically, both stores were selling gift cards. No sure why Clark's gift cards can't be used to order. I like Clark's shoes because they are comfortable. Now, I spent so much time but can't get my Christmas gift with my Clark's gift card. So disappointed with Clark's service
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Posted 1 year ago
Koop geen schoenen bij Clarks omdat bij retour zending je heel lang kunt wachten op restitutie van je geld . Betaald op 25 0ktober teruggestuurd op 30 oktober . Herhaaldelijk gebeld en gemaild. . Belofte gedaan dat ze het bedrag zouden terugboeken tot op heden niets ontvangen. Ik zal een incasso bureau hiervan op de hoogte stellen. We mogen wel betalen maar terugstorten helemaal niet.
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Posted 1 year ago
Customer service stinks,total disregard towards customer,any problem they will direct you to go to your local store.Looks like they don’t need provide good customer service or maybe we are expecting to much!!!!
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Posted 1 year ago
I ordered 2 pairs of shoes online because they do “easy returns” and I need the narrow shoes which I can’t find in stores. This is the first time I ever ordered shoes online and it will be the last. One pair didn’t fit so I followed the procedure to return them and ordered and paid for the appropriate size. Big mistake because I have now paid double for my shoes. When I check the tracking of the return it says that Clark’s refused delivery. I called the Clark’s Canada number and they said that for some reason Canada post is not delivering their returns and that they are waiting for a reply to their inquiry about why this is happening. The rep also said that I should have received an email explains the situation but I didn’t. I’m feeling like I’ve been left in limbo. I will probably never get refunded. What a way to treat your customers.
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Posted 1 year ago
Clarks Shoes is rated 2.5 based on 601 reviews