“If I could have 0 stars I would.
My gift card balance was stolen while I was shopping online at Clark shoe’s website contacted customer service they were ridiculous and not helpful.
Worst website I have ever experienced do not shop with CLARK SHOES never ever.”
“My daughter bought me a pair of magnetic strap sandals for my birthday. After only wearing them a few times the inner soles started disintegrating. I’ve had Clark’s for years with no problems at all so this was a first for me with Clark’s shoes. I sent Clarks an email explaining the problem the sandals have. They couldn’t have been less interested if they tried. They told me to go into a high street branch which I couldn’t as my daughter had bought them from Amazon where Clarks have an outlet. This then meant I couldn’t go into the high street shop with them. Sent Clark’s another email explaining this and they then just blanked me. Have since sent more emails and nothing comes back. How times have changed for a once great store who prided itself on customer care. So I have an expensive pair of sandals that are prematurely falling apart and Clark’s don’t seem to be to bothered. I think the days of buying from a named brand are coming to an end. There’s now cheaper alternatives out there with better customer care and less expensive. I suppose it’s a sign of the times.”
“I am furious. I returned Wallabees size 8 to the store at Queens Center Mall on May 27th. I was told to call if I didn't receive my refund in 10 days. I called and told the ticket would be escalated. About a week later I called again and was told a second time that the ticket would be escalated. I then received and email stating I was to receive a Paypal refund of $124.20. I HAVE NOT RECEIVED THAT! Part of my purchase was on a $50 gift card and I received no replacement $50 gift card. The amount of both together is STILL short by $14. I am due a refund of $188.40, yet Clarks thinks it's fine to keep my money. I am a loyal customer of many many years and because of this, I will NEVER shop Clarks again. In fact, I don't want a gift card, I want my FULL refund of $188.40 as a make good! How dare Clarks do this.”
“Hate them, worst website I have ever experienced DO NOT SHOP WITH CLARK SHOES. I worked on these pop ups for 30mins just to get 15% off and it still never applied the code or gave the option to enter the code. Then if you try to cancel the order they tell you they can’t help or do anything about it. HORRIBLE CUSTOMER SERVICE”
“Received a pair of Clark’s sandals as a gift. Within a month the rubber-type material on the side of one sandal began cracking and coming apart. I took photos and sent them to Clark’s. They requested a receipt and, when they found out the shoes hadn’t been purchased in a Clark’s store, they said they weren’t responsible. This was clearly a manufacturing flaw but they took no responsibility. The whole side of the shoe finally collapsed and I threw them away after 4 months. The other shoe was beginning to crack also. I have been a Clark’s fan most of my life. They are still comfortable but the quality is terrible! I won’t be buying any more Clark’s.”
“Wrentham location sucks , there are rude , the store stinks, some are working hard than others . Would never shop at Clark’s again ! Shut this business down !!!!”
“Manger sucks , talks badly about customers . I believe her name is Jackie talk badly about a customer to a co worker while they sit there and laugh . Very unprofessional & clearly Clark’s don’t care .”
“Simply scandalous. To begin with Clark’s website and in line ordering has been an issue for at least the past three months since I have began shopping with them. Today I had two Clark’s gift card, one for £50 and one for £48 the purchase was for £100. It accepted the gift cards total of £98 and ask for me to pay the balance which I did with my debit card, which should have been £2, once I completed the purchase I realised that the have taken the gift card money and £90 instead of £2 from my account. I have been on the phone to customer services and they say they can not cancel my order and I have to wait till I receive the goods then send it back. Which I will do gladly.”
“They are sneaky about their discounts. Most shoes don't qualify for those discounts where they ask you to join phone list. And the codes they send you are ridiculously long. They want to discourage you to use them. Shady to me. Don't like supporting this kind of companies.”
“I placed an order online ten days ago for the item to be delivered to the Whiteley Hampshire store.
I have had no update whatsoever.
Only one poor response from customer service and still no sign of the item being dispatched.
Clarkes customer service has seriously gone downhill since China has an input.
I do not recommend Clarkes.”
“Today, upon vising the store to inquire about exchanging the shoes for a different style (Wallabee Boot /Beeswax) available on the Clarks website, with the desire to pay the difference of the price (10 euro) I encountered several issues:
1) Despite the availability of the desired style on your website, I was informed that it was impossible to exchange the shoes for ones not current in the stock. This lack of flexibility and customer-oriented approach is not only inconvenient but also contradicts the customer service standards expected from Clarks.
2) Furthermore, I was shocked to be told by the seller that a refund was not possible due the fact that they are not Original Clarks and they have nothing to do with Original Clarks in London (literal citation), despite the fact that I can see the address of the them listed on the website (https://www.clarks.eu/it/it/store-locator), especially given the circumstances of my request and the dissatisfaction with initial purchase.
3) Additionally, the real reason of my request, the treatment I received from your stuff, I believe, or at least the representative of your Brand, was totally unacceptable. The individual was impolite and failed to address my concerns with professionalism and respect that should be standard in customer interaction.
If I had read the reviews earlier, I would never have bought these shoes.”
“constant text messages even when asked to stop - awful customer service
Clarkes use to make quality shoe once - now they pollute the planet
Suggestion you go to an honest company”
“5C00037697
Wow they admit I never recieved the item I ordered . Promised to follow up with their method of delivery. Ghost me when I ask what is happening or when can I Expect delivery or my money back
Warning to all never order anything from this company they just take your money and run”
“Slippers fell apart. Replacement slippers are falling apart as well. What’s happened to Clark’s quality? The tongue portion of the upper tears apart from the bottom portion of the uppers. The suede material is tearing off at the stitching. China made Clark’s are junk. Walmart slippers hold up much better.”
“Purchased a pair of men black leather shoes the heel of the shoes just fell apart they cost me £100 phoned customer service the are in south Africa after umpteen phone calls they would give me promises of satisfaction which where all false i am £100 out of pocket I would not purchase a pair of shoe laces off this firm”
“I ordered a pair of boots a month ago which I didn’t receive. I tried to track the package and was told they had no record of it. I contacted your customer support several times and they gave me a song and dance about logistics. I expect either the boots or my money back”
“TERRIBLE customer service after buying directly from Clarks and receiving a shoe that broke and was not wearable after 2 1/2 weeks. Called and emailed. Have been a loyal customer for years. beyond disappointing and shameful.”
“The product may be great but just try to return something purchased online. I tried to do this for about an hour or more and was never successful. I do this on Amazon with no problems. Ckarks return website socks. Never doing this with them online.
I had to drive 30 miles to return this and gas isn't free, so my return certainly wasn't FREE.”
