Absolutely appalling customer service. Cyprus the robot is totally useless. Email not responded to. Phoned 3 times and 1st call answered after 15 minutes. Was advised they would call store and let me know outcome. Still waiting on phone call/email. 2nd phone call held in for 35 minutes and gave up. 3rd phone call eventually spoke to someone after 25 minutes. Was told they would escalate matter and they will be in contact about refund as goods not delivered to their store. I don't feel confident that this will happen. Won't be placing any future orders with Clarks.