St Austell, Cornwall. I had booked a back to school shoe fitting for 4 children. My 2 and my 2 nephews we entered to shop on time and one sales assistant was going to assist with all 4 children. There were 5 sales assistants in the shop. As one of the children was being seen to I asked another employee to get a shoe for another child. They asked if I was being served by the one sales assistant. So I answered that one of the children were being seen but it would speed up the process for them to help out as there were no other customers in the shop. When she had finished I asked if she could find a shoe for another child. She then huffed and said that we were confusing the system due to the person who was dealing with us was the only one who could deal with us and if more customers came in with bookings that it wouldn’t be fair. There was no one else in the shop. There was one employee who couldn’t assist as she “had to watch the door!” My daughter has wide feet and they were unable to accommodate finding shoes for her. When I asked for suggestions they explained that one pair was too big and the other was too small. When I went to pay for my sons shoes at the till the employee who was standing there said she wasn’t able to put the payment though as it needed to be the original person who measured. When I challenged this I was met with remarks about that being the system. I felt that it was very poor customer service and the whole system did not work. I had booked an appointment for 4 children and expected service for all children rather than one at a time. Especially as the shop was empty.