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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I buy school shoes for my son. Pay 32 pounds. After 3 week both shoes was damaged. His go just for shool and just for 3 weeks. So I have buy again new shoes for him.
Helpful Report
Posted 1 year ago
The slippers started to fall apart within in two month of purchase and Clark's would not return or replace the defective product even though I had a valid receipt. Within 7 months of purchase the soles split so bad that they were unserviceable. I thought I splurge and but myself a good pair of slippers (so I thought) instead of the cheaper store brands. Never again will I waste my hard earned money on inferior merchandise. Quality service and quality products are a thing of the past with this company!
Helpful Report
Posted 1 year ago
St Austell, Cornwall. I had booked a back to school shoe fitting for 4 children. My 2 and my 2 nephews we entered to shop on time and one sales assistant was going to assist with all 4 children. There were 5 sales assistants in the shop. As one of the children was being seen to I asked another employee to get a shoe for another child. They asked if I was being served by the one sales assistant. So I answered that one of the children were being seen but it would speed up the process for them to help out as there were no other customers in the shop. When she had finished I asked if she could find a shoe for another child. She then huffed and said that we were confusing the system due to the person who was dealing with us was the only one who could deal with us and if more customers came in with bookings that it wouldn’t be fair. There was no one else in the shop. There was one employee who couldn’t assist as she “had to watch the door!” My daughter has wide feet and they were unable to accommodate finding shoes for her. When I asked for suggestions they explained that one pair was too big and the other was too small. When I went to pay for my sons shoes at the till the employee who was standing there said she wasn’t able to put the payment though as it needed to be the original person who measured. When I challenged this I was met with remarks about that being the system. I felt that it was very poor customer service and the whole system did not work. I had booked an appointment for 4 children and expected service for all children rather than one at a time. Especially as the shop was empty.
Helpful Report
Posted 2 years ago
Fell apart after a term. Stopped buying them as price no longer reflects quaility. I think the brand is on the way out. Lost its identity for quality
Helpful Report
Posted 2 years ago
Used to be a good brand. Poor quality control on the India made shoes. Completely useless customer service does not help at all. Overall a poor quality choice for the money
Helpful Report
Posted 2 years ago
I have worn Clark's shoes for years and found them to be of high quality. However, my recent purchase of sandals was very disappointing. The adjustment strap was so short I could not close it. The leather was very stiff and cheaply made. I will not order Clarks online again.
Helpful Report
Posted 2 years ago
Quality of product is very bad... the so-claimed Leather is poor quality and has changed color rendering my product non-usable. Waste of money buying Clarks shoes... see pics for validation. Over and above that when I approached the Customer service for a solution, they quoted a 90 day warranty and nothing can be done now.
Clarks Shoes 1 star review on 27th July 2023 Clarks Shoes 1 star review on 27th July 2023 Clarks Shoes 1 star review on 27th July 2023 Clarks Shoes 1 star review on 27th July 2023
Helpful Report
Posted 2 years ago
I brought a pair of Clarks from Macy's and the quality is horrible they're ruined in less than a month and they refuse to do anything about them telling me I've to contact Macy's why when Macy's just sell them for Clark I'm very disappointed and will never buy another pair of Clarks
Helpful Report
Posted 2 years ago
Any sandal I liked was sold out in May (Size 7.5.) Most never came in stock again. Middle of June has only left overs (tat) on sale. This leaves the rest of the summer with little to sell and no choice for customers I suppose hundreds of boot styles will fill the shelves before summer holidays begin. Have you ever considered starting summer styles later by a month maybe? Then you could sell summer shoes in THE SUMMER. Wow! Revolutionary!
Helpful Report
Posted 2 years ago
Sandals are expensive and fell apart less than a month of wear.
Clarks Shoes 1 star review on 16th June 2023
Helpful Report
Posted 2 years ago
I have worn Clarks shoes since I was a young child. That's well over 50 years. Whenever I do find a store now I always walk away empty handed. The quality has gone. I would put the quality of the offerings on a par with Shoezone but not at Shoezone prices. Cheap lightweight tat is what is on offer today. The sturdy Clarks shoe has gone. No wonder most of the stores are gone now too. It seems extremely bad management decisions have been made in recent years. It is such a shame.
Helpful Report
Posted 2 years ago
The wrong shoes were shipped to us-- and we've been trying for practically weeks now to try and just get a hold of them, but their customer service is non-responsive. Just today we've been on hold for 30+ minutes on two different occasions, long enough that their customer support hours literally passed. Absolutely awful :(
Helpful Report
Posted 2 years ago
I ordered 2 pr of sandles. Not cheap. Rec'd 3 wks later...such garbage. I could not believe they were Clarks. I trusted Clarks name. Nowhere on them do they indicate Clarks. I think I was scammed by believing the ads on FB. Never again. I can't even give them away. So very hurt and disappointed. And $80.00 poorer.
Helpful Report
Posted 2 years ago
They do not comply with their return policy. I returned the products on March 14, it's April 24 and they still haven't refunded my money
Helpful Report
Posted 2 years ago
Worst shoes I have ever seen. Misrepresented on their website, the product that you receive is nothing like what they advertise. The cheapest, worst construction. Single layer of fabric poorly sewn onto a cheap plastic sole. Don't bother. Don't waste your money. The pictures show the boot as they advertise it and the boot that I received.
Clarks Shoes 1 star review on 19th April 2023 Clarks Shoes 1 star review on 19th April 2023
Helpful Report
Posted 2 years ago
Poorly made products at a high price. I purchased a pair of Clarks Slippers and they lasted 5 months. I thought I was buying a quality produce, I was wrong. I get more life out of a pair of Walmart slippers than a pair from Clarks. They wouldn't even warranty their product and apologized for the inconvenience!!! Terrible company!! Don't waste your time or money on their!!
Helpful Report
Posted 2 years ago
Slippers are comfortable but cheaply made and they DO NOT back their product!!! I had purchased a pair of men's slippers and within 5 months then began to fall apart. I contacted the company and they flat out refused to warranty they. TERRIBLE COMPANY!!
Helpful Report
Posted 2 years ago
Hard plastic soles with lines like being Tortured with every step
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Posted 2 years ago
I will never again purchase Clarks again. As a Caribbean man I have always worn Clarks as school shoes and that is when Clarks were made in the UK with quality and now Clark’s are just trash. I have recent Clarks that have dry rotted and unable to withstand its time due to poor quality. Clarks and Ballys have been shoes made Caribbean school children have worn because of the high quality but now Clarks are trash and the company has lost their credibility for profits. Clarks you have lost a long time supporter.
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Posted 2 years ago
I have had 2 pairs of Clark’s slide-in clog style shoes completely fail where the top is sewn to the sole. Yes, they had been in the closet awhile while I had some foot issues. But for leather shoes to fall apart like that is ridiculous!
Helpful Report
Posted 2 years ago
Clarks Shoes is rated 2.5 based on 601 reviews