“I have worn Clarks shoes since I was a young child. That's well over 50 years. Whenever I do find a store now I always walk away empty handed. The quality has gone. I would put the quality of the offerings on a par with Shoezone but not at Shoezone prices. Cheap lightweight tat is what is on offer today. The sturdy Clarks shoe has gone. No wonder most of the stores are gone now too. It seems extremely bad management decisions have been made in recent years. It is such a shame.”
“The wrong shoes were shipped to us-- and we've been trying for practically weeks now to try and just get a hold of them, but their customer service is non-responsive. Just today we've been on hold for 30+ minutes on two different occasions, long enough that their customer support hours literally passed. Absolutely awful :(”
“I ordered 2 pr of sandles. Not cheap. Rec'd 3 wks later...such garbage. I could not believe they were Clarks. I trusted Clarks name. Nowhere on them do they indicate Clarks. I think I was scammed by believing the ads on FB. Never again. I can't even give them away. So very hurt and disappointed. And $80.00 poorer.”
“Worst shoes I have ever seen. Misrepresented on their website, the product that you receive is nothing like what they advertise. The cheapest, worst construction. Single layer of fabric poorly sewn onto a cheap plastic sole. Don't bother. Don't waste your money. The pictures show the boot as they advertise it and the boot that I received.”
“Poorly made products at a high price. I purchased a pair of Clarks Slippers and they lasted 5 months. I thought I was buying a quality produce, I was wrong. I get more life out of a pair of Walmart slippers than a pair from Clarks. They wouldn't even warranty their product and apologized for the inconvenience!!! Terrible company!!
Don't waste your time or money on their!!”
“Slippers are comfortable but cheaply made and they DO NOT back their product!!! I had purchased a pair of men's slippers and within 5 months then began to fall apart. I contacted the company and they flat out refused to warranty they. TERRIBLE COMPANY!!”
“I will never again purchase Clarks again. As a Caribbean man I have always worn Clarks as school shoes and that is when Clarks were made in the UK with quality and now Clark’s are just trash. I have recent Clarks that have dry rotted and unable to withstand its time due to poor quality. Clarks and Ballys have been shoes made Caribbean school children have worn because of the high quality but now Clarks are trash and the company has lost their credibility for profits. Clarks you have lost a long time supporter.”
“I have had 2 pairs of Clark’s slide-in clog style shoes completely fail where the top is sewn to the sole. Yes, they had been in the closet awhile while I had some foot issues. But for leather shoes to fall apart like that is ridiculous!”
“Clarks changed footbeds. They are no longer smooth inside. Have lines. I have neuropathy and these lines hurt my feet. Was the only brand I could wear. In the process of finding another brand I can wear.”
“Waiting on refund for over 3 weeks. Nobody answers the phone… follow every prompt just to get a live person to no avail. No customer service email I can find either.”
“I can't keep them on. They're way too big and flop on my feet. I tried an insert. No good. I now have a sock stuffed in the toe of the shoe but it hurts my toes when I walk. WHAT HAS HAPPENED TO THIS COMPANY? CLARK SHOES USED TO BE SO GOOD.”
“Shockingly poor customer services. I ordered shoes online, not received, can't get a refund. Impossible to phone anyone and email contact gone quiet. I would never order online again.”
“I ordered three pairs of shoes and they sent me the shoes with a shipping detail of the cost and they overcharged me twice as much for a pair of sandals and I can't get a hold of no one”
“This has bees so unfair, my daughter gave me a Clark’s voucher for Christmas 2021 for £50. I had several problems in my life and then came the pandemic I move address and as you know all things on transport of address go a little under control. I found the voucher and I went to the shop to purchase a pair of shoes, they told me that the voucher has pass the date ( what it is no food) I wrote to them presenting my situation the haven’t bother to answer , so they got the money plus interest and they do not had a minimum consideration.
,do not buy nothing or get vouchers”
“Hello brought a pair of reduced trainers in Southampton they had creases on the side of trainer shoe asked if they had another pair the assistant looked and said they are the only pair so I asked if there could be a bit of a discount because of creases the assistant asked the manager who took one look at me continual to talk to me abruptly
no they are cheap enough and that's the way they are
the assistant that was serving me was absolutely lovely there was a moment of silence I purchase them this was on the Friday the 13th in store late afternoon about 3 - 3 45 rougthly manager short brown hair
I can't believe someone could have spoken to me in such a horrible attitude towards me
shopping experience should be a pleasant experience”
“Unbelievable,but the " Clarks-Saga" is continued-as I wrote in my first review, I wait for the refund since the end of November.
In the beginning I received a few emails from Miguel/ Clarks that my request for refund will be taken care,but the last four weeks no one reacts any more.
About five days ago I received a message from DHL delivery, that a parcel from Clarks is on its way to my adress.(Probably the same, not fitting shoes :the left one seize 6.5, the right 7.0) and Im requested to pay again taxes .
Of course I let Clarks know, that I didnt order it and not willing to receive it.
And of course didnt get any answer.I WANT MY MONEY BACK !!!!!!!!!!!!!!
I ask anyone who considers to buy Clarks, to think twice before doing so,
there are other shoe companies.You will spare yourselve a lot of trouble
Maty”
