Hello brought a pair of reduced trainers in Southampton they had creases on the side of trainer shoe asked if they had another pair the assistant looked and said they are the only pair so I asked if there could be a bit of a discount because of creases the assistant asked the manager who took one look at me continual to talk to me abruptly no they are cheap enough and that's the way they are the assistant that was serving me was absolutely lovely there was a moment of silence I purchase them this was on the Friday the 13th in store late afternoon about 3 - 3 45 rougthly manager short brown hair I can't believe someone could have spoken to me in such a horrible attitude towards me shopping experience should be a pleasant experience