I’ve been a loyal Clarks customer for over 30 years, but this recent experience has really shaken my trust in the brand. I purchased a pair of shoes that ended up cutting into my ankles after just one day of wear at the office. I tried to return them at the store, but was told they couldn’t accept them because they were “used.” Despite the discomfort and inconvenience, I bought another pair that same night—for even more money—because I’ve always loved Clarks. I contacted customer service on August 9th and was asked to send an email with photos, which I did on the 14th. I was told I’d hear back within 24–48 hours. I didn’t. I followed up on August 20th—still no reply. I called again on August 28th, waited 40 minutes, and was told it would be escalated. Again, no response. I called yet again on September 5th (another 28-minute wait) and was finally told they couldn’t accept the $80 shoes and offered a $25 gift card. While I appreciate the gesture, a $25 gift card feels like a slap in the face considering the defective product, the wasted time, and the poor customer service. I guess the CFO still gets their Starbucks today—they saved $55. Clarks, this is not how you treat long-time customers.