I ordered a pair of the "Soft Footbed Orthopedic Arch-Support Women's Flower Hollow Out Sandals". They were too loose and the sole was very hard. I have received 3 email replies (I requested a refund) from Clarksonline (AKA creativecraft@handicraftservice.com). They've requested many photos, the order # (which I've sent every time), and other stall tactics. Their latest email said IF I have a full refund, I'll need to pay the return shipping, about 30 US dollars or more. They'll help me apply for a maximum refund of 20%. They also wrote, "You continue to use the goods and help you solve the problem as soon as possible. Can you see that?" Very rude, terrible customer service! I will never order from them again. I realize I'm out the $36.97. I hope I save others from having the same frustration and disappointment! Don't order from them!