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Clarks Shoes Reviews

2.5 Rating 555 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

2.5

Based on 555 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Clarks Shoes 1 star review on 19th April 2023

Clarks Shoes 1 star review on 19th April 2023

33

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were served by Jack at the Telford Store (He is usually at the bham store and it is a manager). He was incredible with our daughter who won't even let people touch her feet. Fantastic subject knowledge. We left with 2 pairs of shoes for her and a pair for me. Top level customer service. Will definitely return.”

Posted 1 year ago

“Came on time I wear to work everyday .comfortable shoes.”

Posted 1 year ago

“I would like to mention Sarah from Carmarthen store. I was most impressed with the service and advice she gave me when I took my Grandaughter in for her 1st pair of shoes yesterday.”

Posted 1 year ago

“Bought a pair of ATLTrekPathGTX shoes today in the Clark’s Shop in Forestside Belfast.Great customer service from Oisin who went out of his way to make sure I was happy with the pair I bought.”

Posted 1 year ago

“Following a postal delay of £300.00 worth of school shoes for my children to try at home, Claire ( Assistant no 11) at the Falmouth Store went above and beyond to take ownership of then issue of missing items, calling other stores to clarify the whereabouts of the shoes and providing the refund I was requesting . Seldom do you come across such amazing customer service on the modern day of online orders and accounts. Claire has the most amazing interpersonal skills as does all the staff on the Falmouth Branch. These people should be recognized for their professionalism and great customer service. Thank you Claire and the staff in store for your help. Jeanette Last”

Posted 1 year ago

“Our SEN son finds school shoe shopping very stressful. Clarks Stevenage really understand his needs and booked us a quiet appointment this summer, they opened half an hour early just for him so he could try on as many school shoes as he needed, no music, no other customers, dimmed lights. Cindy was amazing with him. I can’t express how much this made the most stressful day of the year better. This is real customer service, a genuine understanding of how to meet your customers needs and guarantee our loyalty. We heartily recommend the Stevenage Clark’s store and the manager for organising it.”

Posted 1 year ago

“Visited Middlebrook Bolton store today to purchase school shoes for my Great Grandson aged five.We were served by a very pleasant young lady called Lucie who went the extra mile to please Jacob who wanted shoes with Pokémon on at first we thought we were unlucky but Lucie found a solution and we were all very happy with the service. It was very refreshing to get such good service. Thanks again Lucie”

Posted 1 year ago

“Visited Carmarthen store today for school shoes fitting. Very happy with purchase, excellent service and help from both Sarah and Nia. Will definitely visit again and reccomend to friends and family.😀👍”

Posted 1 year ago

“Ordered shoes online to be delivered to local shop, served by Emma who was very good. She was polite & informative and I didn’t feel rushed even though they were busy. would definitely go to her again. Shoes are comfortable and are a good fit very happy with both the shoes & the friendly efficient service”

Posted 1 year ago

“Excellent customer service.Manager very helpful with customers..They care clients 100% well and genuine service to everyone .My favorite store.thank you😃”

Posted 1 year ago

“Visited your Carmarthen Store today to purchase a pair of sandals. Assisted by a very pleasant and helpful young lady called Sarah who went out of her way to make sure I was happy with my purchase. Also, another young lady who over the years has been very helpful is Juliette who has assisted me in many purchases of Clarks shoes. Well done Carmarthen Branch.”

Posted 1 year ago

“Poona at Treaty Centre Hounslow High St was so helpful - nothing was too much trouble. I shall be returning to Clarkes Hounslow as there is still personal service available Many thanks”

Posted 1 year ago

“We have been struggling to find a pair of school shoes that my daughter can fit into, her feet being quite wide and unusually deep for a 7 year old, so when we tasked the wonderful staff in Clarks on the High St in Worcester to search for appropriate shoes, nothing was too much trouble for them. Heather was very patient and must’ve brought out shoes in all the existing types of fits, widths, depths and lengths not to mention styles and we were very impressed with Heather’s knowledge on which types of shoes would be best for my daughter. All the staff were very friendly and extremely professional in manner. Thank you for a fantastic service”

Posted 1 year ago

“I was served, today, by Miles in the Solihull branch. He was polite, friendly & really helpful. I tried several pairs of trainer type shoes & ended up buying a pair of Un Maui "trainer's". Unfortunately the branch didn't have my size in the black Orinoco 2 style boots, that I also looked at. He provided the details of the boots & I have ordered them on line, order number ends in 7772. Miles, assistant number 46, was patient & professional. I have been ordering on line but the experience of actually of going into store was such that I will be coming back.”

Posted 1 year ago

“Pat, at the Solihull Branch was very helpful to me. It was so nice to have the personal touch. Thank you”

Posted 2 years ago

“I received First class service from both Cheltenham and Worcester shops after an issue I had with the Gloucester branch regarding the availability of shoes displayed on the shelf in my size stating they were not available at the shop but they had a pair in Cheltenham as shown on her mobile but she could not ring them to ask if in stock as she did not know their number perhaps I would go across there This answer was not what expected so I left and proceeded to travel across to Cheltenham where I was greeted by a friendly and most helpful assistant Wendy. She in turn apologised for having a wasted journey as they were not in stock there as I had been told However, she had a different attitude, again apologising but she got phone out to look on line to see if could order from another store but after several attempts of trying she managed to locate for me at Worcester but concerned that they could not be delivered only collected. This was arranged for me to do with the Worcester shop. At both branches It was good to be treated as a valued customer with such friendliness and smiles and ensured that I was happy before leaving both shops. Anne the Manageress at Worcester again apologised for the trouble I had been put to. Definitely will be visiting either shops in the future”

Posted 2 years ago

“Kiran served me yesterday, and I was extremely happy with my purchase. She was friendly and knowledgeable and professional.”

Posted 2 years ago

“served by Kate at merry hill store she was honest and new her feet and shoes purchased 2 pairs men's and 1 pair ladies used this store for years never a problem shoes fit even our old worn feet would reckomend to anybody although not needed”

Posted 2 years ago

“Clark's hold up to their timeless value! Wonderfully comfortable shoes throughout the collection. I own wallabees, boots, tennis shoes, sandals, and loafers from Clark's and they are all extremely comfortable and beautifully made. More so the customer service is excellent both in store and through the call center. I had a slight return issue and called in, the customer service rep was very pleasant and had my problem worked out within 2 minutes!”

Posted 2 years ago

“I went into Clarks on Saturday and the man who served me was really great, also the manager of the shop another young man so friendly and polite, excellent service I was with my daughter and grand children, we were in and out the shop really quickly she got some lovely shoes guys name was JAEDON not sure what the other man was called he was brilliant great customer service”

Posted 2 years ago

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Clarks Shoes is rated 2.5 based on 555 reviews