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Clarks Shoes Reviews

2.5 Rating 590 Reviews
35 %
of reviewers recommend Clarks Shoes
2.5
Based on 590 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
helped me to wear the most comfortable business- high heals It is difficult to find shoes that fit my feet for office and business meetings. I tried many and only Clarks shoes worked with me. I am using Clark now for 8 years
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Posted 2 years ago
I'm a disabled lady who need a pair of trainers to wear with my ankle splints The lady in the shop was so helpful and caring she took her time with me she help me to put my splints in the trainers and even help me to put my trainers on she was so caring and helpful I felt really happy she even packed my bag for me this lady is truly lovely I will defo shop there again
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Posted 2 years ago
Visited Clarks in Gt Yarmouth Norfolk this afternoon. I wanted to support the shop as it is one of the few decent shops in the area, and i'm glad i did. I was with my 2 year old granddaughter and with the help of Sophia the sales assistant we found the perfect pair. Ivy was measured to ensure correct size, and we were offered 5 different styles. Chose the denim and heart design. I was then offered the discount if i needed a pair of shoes/boots for myself, but i couldn't find anything i needed. I did purchase the protective spray for Ivys boots though. Both ladies were really helpful, and i will certainly support local Clarks instore again. Many thanks šŸ˜ŠšŸ‘šŸ». Sally
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Posted 2 years ago
Clarks shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team!
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Posted 2 years ago
We were served by Jack at the Telford Store (He is usually at the bham store and it is a manager). He was incredible with our daughter who won't even let people touch her feet. Fantastic subject knowledge. We left with 2 pairs of shoes for her and a pair for me. Top level customer service. Will definitely return.
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Posted 2 years ago
Came on time I wear to work everyday .comfortable shoes.
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Posted 2 years ago
I would like to mention Sarah from Carmarthen store. I was most impressed with the service and advice she gave me when I took my Grandaughter in for her 1st pair of shoes yesterday.
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Posted 2 years ago
Bought a pair of ATLTrekPathGTX shoes today in the Clark’s Shop in Forestside Belfast.Great customer service from Oisin who went out of his way to make sure I was happy with the pair I bought.
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Posted 2 years ago
Following a postal delay of £300.00 worth of school shoes for my children to try at home, Claire ( Assistant no 11) at the Falmouth Store went above and beyond to take ownership of then issue of missing items, calling other stores to clarify the whereabouts of the shoes and providing the refund I was requesting . Seldom do you come across such amazing customer service on the modern day of online orders and accounts. Claire has the most amazing interpersonal skills as does all the staff on the Falmouth Branch. These people should be recognized for their professionalism and great customer service. Thank you Claire and the staff in store for your help. Jeanette Last
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Posted 2 years ago
Our SEN son finds school shoe shopping very stressful. Clarks Stevenage really understand his needs and booked us a quiet appointment this summer, they opened half an hour early just for him so he could try on as many school shoes as he needed, no music, no other customers, dimmed lights. Cindy was amazing with him. I can’t express how much this made the most stressful day of the year better. This is real customer service, a genuine understanding of how to meet your customers needs and guarantee our loyalty. We heartily recommend the Stevenage Clark’s store and the manager for organising it.
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Posted 2 years ago
Visited Middlebrook Bolton store today to purchase school shoes for my Great Grandson aged five.We were served by a very pleasant young lady called Lucie who went the extra mile to please Jacob who wanted shoes with PokƩmon on at first we thought we were unlucky but Lucie found a solution and we were all very happy with the service. It was very refreshing to get such good service. Thanks again Lucie
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Posted 2 years ago
Visited Carmarthen store today for school shoes fitting. Very happy with purchase, excellent service and help from both Sarah and Nia. Will definitely visit again and reccomend to friends and family.šŸ˜€šŸ‘
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Posted 2 years ago
Ordered shoes online to be delivered to local shop, served by Emma who was very good. She was polite & informative and I didn’t feel rushed even though they were busy. would definitely go to her again. Shoes are comfortable and are a good fit very happy with both the shoes & the friendly efficient service
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Posted 2 years ago
Excellent customer service.Manager very helpful with customers..They care clients 100% well and genuine service to everyone .My favorite store.thank you😃
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Posted 2 years ago
Visited your Carmarthen Store today to purchase a pair of sandals. Assisted by a very pleasant and helpful young lady called Sarah who went out of her way to make sure I was happy with my purchase. Also, another young lady who over the years has been very helpful is Juliette who has assisted me in many purchases of Clarks shoes. Well done Carmarthen Branch.
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Posted 2 years ago
Poona at Treaty Centre Hounslow High St was so helpful - nothing was too much trouble. I shall be returning to Clarkes Hounslow as there is still personal service available Many thanks
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Posted 2 years ago
We have been struggling to find a pair of school shoes that my daughter can fit into, her feet being quite wide and unusually deep for a 7 year old, so when we tasked the wonderful staff in Clarks on the High St in Worcester to search for appropriate shoes, nothing was too much trouble for them. Heather was very patient and must’ve brought out shoes in all the existing types of fits, widths, depths and lengths not to mention styles and we were very impressed with Heather’s knowledge on which types of shoes would be best for my daughter. All the staff were very friendly and extremely professional in manner. Thank you for a fantastic service
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Posted 3 years ago
I was served, today, by Miles in the Solihull branch. He was polite, friendly & really helpful. I tried several pairs of trainer type shoes & ended up buying a pair of Un Maui "trainer's". Unfortunately the branch didn't have my size in the black Orinoco 2 style boots, that I also looked at. He provided the details of the boots & I have ordered them on line, order number ends in 7772. Miles, assistant number 46, was patient & professional. I have been ordering on line but the experience of actually of going into store was such that I will be coming back.
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Posted 3 years ago
Pat, at the Solihull Branch was very helpful to me. It was so nice to have the personal touch. Thank you
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Posted 3 years ago
I received First class service from both Cheltenham and Worcester shops after an issue I had with the Gloucester branch regarding the availability of shoes displayed on the shelf in my size stating they were not available at the shop but they had a pair in Cheltenham as shown on her mobile but she could not ring them to ask if in stock as she did not know their number perhaps I would go across there This answer was not what expected so I left and proceeded to travel across to Cheltenham where I was greeted by a friendly and most helpful assistant Wendy. She in turn apologised for having a wasted journey as they were not in stock there as I had been told However, she had a different attitude, again apologising but she got phone out to look on line to see if could order from another store but after several attempts of trying she managed to locate for me at Worcester but concerned that they could not be delivered only collected. This was arranged for me to do with the Worcester shop. At both branches It was good to be treated as a valued customer with such friendliness and smiles and ensured that I was happy before leaving both shops. Anne the Manageress at Worcester again apologised for the trouble I had been put to. Definitely will be visiting either shops in the future
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Posted 3 years ago
Clarks Shoes is rated 2.5 based on 590 reviews