I was served, today, by Miles in the Solihull branch. He was polite, friendly & really helpful. I tried several pairs of trainer type shoes & ended up buying a pair of Un Maui "trainer's". Unfortunately the branch didn't have my size in the black Orinoco 2 style boots, that I also looked at. He provided the details of the boots & I have ordered them on line, order number ends in 7772. Miles, assistant number 46, was patient & professional. I have been ordering on line but the experience of actually of going into store was such that I will be coming back.